digital transformation
ProQuest Consulting0 Comments
Yomojo, Australia’s next challenger telco, builds the right foundation for growth with ProQuest and Sales Cloud
Yomojo connects Australians with mobile and internet services. Under new ownership and with serious ambitions to become a major challenger
ProQuest Consulting0 Comments
Capturing Job Details in the Field Sounds Simple. Unless You’re the One in the Field.
How much of your ops manager’s week is spent chasing job completion details that should already be in the system?
ProQuest Consulting0 Comments
What Headless CRM actually means for your Salesforce investment
People have relied on Salesforce as the one source of truth, the one place your teams live. Businesses bought in,
ProQuest Consulting0 Comments
Agentforce Just Got a Lot Easier to Justify to Your CFO.
The value of AI is no longer questioned. Now it’s about how much it’s going to cost you. Up until
ProQuest Consulting0 Comments
From Demo to Deployment: Making Salesforce Work for Your Organisation
If you have just seen a Salesforce demo, you are probably excited. And you should be. What you saw was
ProQuest Consulting0 Comments
How CIOs Should Evaluate Agentforce Beyond the Demo
Agentforce demos do exactly what they are meant to do. They show what’s possible. Making that possible in your business
ProQuest Consulting0 Comments
What Actually Slows Down a Field Service Technician on Site
Field service work is hard. No one goes into it expecting an easy day. Technicians deal with complex jobs, changing
ProQuest Consulting0 Comments
Futureproofing Your Contact Centre: What 2030 Will Demand and How to Stay Ahead
💡 By 2030, your customers won’t be waiting on hold. They’ll be wondering why you didn’t contact them first. The
ProQuest Consulting0 Comments
Voice to Form: The Next Leap in How Field Jobs Get Done
Anyone who works in the field knows the pain of post-job admin. Even with mobile apps, closing out a work
ProQuest Consulting0 Comments
JB Hi-Fi Takes Installations Fully Self-Service: From In-Store to Online
Buying a new TV online at JB Hi-Fi comes with a few choices. You can pick it up in-store. You
Tags
agentforce
Agents
agile
AI
AI Agents
artificial intelligence
australia
automation
awards
b2b
business insights
business transformation
cancellation
contact centre
cpq
customer
customer experience
customer service
customer success
digital transformation
diversity
dreamforce
employee engagement
employees
engagement
equality
events
field service
financial services
great place to work
healthcare
leadership
net zero
recommendations
retail
sales
salesforce
service
social impact
success
support
technology
tips
updates
upskill












