artificial intelligence
ProQuest Consulting0 Comments
AI That Works vs AI That Matters: Why Some AI Investments Don’t Pay Off (Yet)
Only 14% of Australian CEOs say they’ve seen revenue gains from AI so far, according to PwC’s latest Global CEO
ProQuest Consulting0 Comments
The AI Credit Blowout: Why So Many Teams Are Spending Big and Getting Little
Is your AI spend actually under control? And are you getting the value you expected for it? Depending on how
Damian Pauley0 Comments
The Power of Perspective: Reflecting on 1 Year at ProQuest
It has been nearly 12 months now since I joined ProQuest and made the leap into the world of Salesforce
ProQuest Consulting0 Comments
Salesforce Is Owning the Future of Customer Service. Here’s How.
Customer service is having its iPhone moment. The gap between a great experience and a forgettable one used to come
ProQuest Consulting0 Comments
Capturing Job Details in the Field Sounds Simple. Unless You’re the One in the Field.
How much of your ops manager’s week is spent chasing job completion details that should already be in the system?
Mike Tye0 Comments
What If Salesforce Came to Your Sales Manager, Not the Other Way Around?
Better question: would you let it? The average sales manager spends 45 minutes every morning inside Salesforce to get a
ProQuest Consulting0 Comments
Agentforce Just Got a Lot Easier to Justify to Your CFO.
The value of AI is no longer questioned. Now it’s about how much it’s going to cost you. Up until
ProQuest Consulting0 Comments
The Smartphone Changed How We Live. Is Slack About to Change How We Work?
For years, CRM has meant one thing: a database your team is supposed to keep updated. Sales logs calls. Service
ProQuest Consulting0 Comments
From Demo to Deployment: Making Salesforce Work for Your Organisation
If you have just seen a Salesforce demo, you are probably excited. And you should be. What you saw was
ProQuest Consulting0 Comments
How CIOs Should Evaluate Agentforce Beyond the Demo
Agentforce demos do exactly what they are meant to do. They show what’s possible. Making that possible in your business
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