Techies
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Salesforce Phishing-Resistant MFA Explained: What Changed, and Who’s at Risk
If you use Salesforce, this one’s worth two minutes of your time. Salesforce is rolling out one of its biggest
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Salesforce Is Owning the Future of Customer Service. Here’s How.
Customer service is having its iPhone moment. The gap between a great experience and a forgettable one used to come
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Capturing Job Details in the Field Sounds Simple. Unless You’re the One in the Field.
How much of your ops manager’s week is spent chasing job completion details that should already be in the system?
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What Headless CRM actually means for your Salesforce investment
People have relied on Salesforce as the one source of truth, the one place your teams live. Businesses bought in,
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What If Salesforce Came to Your Sales Manager, Not the Other Way Around?
Better question: would you let it? The average sales manager spends 45 minutes every morning inside Salesforce to get a
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Agentforce Just Got a Lot Easier to Justify to Your CFO.
The value of AI is no longer questioned. Now it’s about how much it’s going to cost you. Up until
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The Smartphone Changed How We Live. Is Slack About to Change How We Work?
For years, CRM has meant one thing: a database your team is supposed to keep updated. Sales logs calls. Service
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How CIOs Should Evaluate Agentforce Beyond the Demo
Agentforce demos do exactly what they are meant to do. They show what’s possible. Making that possible in your business
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Why Field Service Technicians Create Workarounds
Workarounds are often labelled as resistance or poor behaviour. In practice, they usually appear for a much simpler reason: the
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Voice to Form: The Next Leap in How Field Jobs Get Done
Anyone who works in the field knows the pain of post-job admin. Even with mobile apps, closing out a work
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