Techies
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Meet Felix, the field service AI agent your technicians have been waiting for.
Felix is Salesforce’s new field service AI agent, built for the people out on the job. Who Felix is for
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ProQuest: first Salesforce Partner to become a FIN Partner in Australia
Most of Salesforce’s new AI agents were born inside Salesforce. Fin wasn’t. It’s been answering customers since 2023, for a
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Salesforce’s new customer service AI agent is called Casey. We’ve known it for a while.
Ahead of Dreamforce, Salesforce introduced Casey, one of its 2 newest customer service AI agents. But we’ve actually known him
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Salesforce releases 7 pre-built AI Agents ready for action!
Salesforce just announced a portfolio of 7 job-ready AI agents, pre-built to actual roles, ready to start work on day
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What If You Only Paid for AI When It Actually Worked?
Meet Salesforce Help Agent: no resolution, no charge. In July ’26, Salesforce released Agentforce Help Agent, a prepackaged Agentforce solution
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Why Technicians Keep Getting the Poor Routes: A Field Service Scheduling Breakdown
It’s not uncommon for repeat visits to happen simply because the wrong technician was sent, at the wrong time, for
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AI That Works vs AI That Matters: Why Some AI Investments Don’t Pay Off (Yet)
Only 14% of Australian CEOs say they’ve seen revenue gains from AI so far, according to PwC’s latest Global CEO
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The AI Credit Blowout: Why So Many Teams Are Spending Big and Getting Little
Is your AI spend actually under control? And are you getting the value you expected for it? Depending on how
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Salesforce Phishing-Resistant MFA Explained: What Changed, and Who’s at Risk
If you use Salesforce, this one’s worth two minutes of your time. Salesforce is rolling out one of its biggest
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Salesforce Is Owning the Future of Customer Service. Here’s How.
Customer service is having its iPhone moment. The gap between a great experience and a forgettable one used to come
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