Techies
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What If You Only Paid for AI When It Actually Worked?
Meet Salesforce Help Agent: no resolution, no charge. In July ’26, Salesforce released Agentforce Help Agent, a prepackaged Agentforce solution
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Why Technicians Keep Getting the Poor Routes: A Field Service Scheduling Breakdown
It’s not uncommon for repeat visits to happen simply because the wrong technician was sent, at the wrong time, for
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AI That Works vs AI That Matters: Why Some AI Investments Don’t Pay Off (Yet)
Only 14% of Australian CEOs say they’ve seen revenue gains from AI so far, according to PwC’s latest Global CEO
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The AI Credit Blowout: Why So Many Teams Are Spending Big and Getting Little
Is your AI spend actually under control? And are you getting the value you expected for it? Depending on how
ProQuest Consulting0 Comments
Salesforce Phishing-Resistant MFA Explained: What Changed, and Who’s at Risk
If you use Salesforce, this one’s worth two minutes of your time. Salesforce is rolling out one of its biggest
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Salesforce Is Owning the Future of Customer Service. Here’s How.
Customer service is having its iPhone moment. The gap between a great experience and a forgettable one used to come
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Capturing Job Details in the Field Sounds Simple. Unless You’re the One in the Field.
How much of your ops manager’s week is spent chasing job completion details that should already be in the system?
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What Headless CRM actually means for your Salesforce investment
People have relied on Salesforce as the one source of truth, the one place your teams live. Businesses bought in,
Mike Tye0 Comments
What If Salesforce Came to Your Sales Manager, Not the Other Way Around?
Better question: would you let it? The average sales manager spends 45 minutes every morning inside Salesforce to get a
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Agentforce Just Got a Lot Easier to Justify to Your CFO.
The value of AI is no longer questioned. Now it’s about how much it’s going to cost you. Up until
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