customer service
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ProQuest: first Salesforce Partner to become a FIN Partner in Australia
Most of Salesforce’s new AI agents were born inside Salesforce. Fin wasn’t. It’s been answering customers since 2023, for a
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Salesforce’s new customer service AI agent is called Casey. We’ve known it for a while.
Ahead of Dreamforce, Salesforce introduced Casey, one of its 2 newest customer service AI agents. But we’ve actually known him
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What If You Only Paid for AI When It Actually Worked?
Meet Salesforce Help Agent: no resolution, no charge. In July ’26, Salesforce released Agentforce Help Agent, a prepackaged Agentforce solution
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Salesforce Is Owning the Future of Customer Service. Here’s How.
Customer service is having its iPhone moment. The gap between a great experience and a forgettable one used to come
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Futureproofing Your Contact Centre: What 2030 Will Demand and How to Stay Ahead
💡 By 2030, your customers won’t be waiting on hold. They’ll be wondering why you didn’t contact them first. The
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Visual Remote Assistance in Field Service: Transforming How Home Services Deliver Support
Have you ever had something at home suddenly stop working? Maybe the washing machine starts making strange noises, or the
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The Foundation of Trust: Knowledge at the Heart of Modern Customer Service
From human agents to AI, everything starts with the right knowledgebase Nobody enjoys calling a contact centre only to be
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Are You Running a Stone Age Contact Centre?
Designing an Omnichannel Experience with Salesforce Service Cloud in Australia Too many companies are still stuck on legacy telephony systems.
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5 Myths Holding Customer Service Teams Back
AI in customer service is no longer a future concept. It is already here. Yet many teams remain stuck in
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Agentforce Series Part 6: Stop Losing Deals to Slow Appointment Booking
Time Kills All Deals. How many have you lost because scheduling a meeting took too long? 😥 As a customer,
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