digital transformation
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Shape Levels Up Field Service Operations with Salesforce Field Service and ProQuest
Founded in 1989, Shape Australia is a leading construction and project management company with over 7,000 completed projects valued at
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How Leading Retailers Are Scaling Service and Speed with Agentforce
Retail is evolving fast. It’s no longer just about price or range. Success now depends on speed, service, and how
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5 Myths Holding Customer Service Teams Back
AI in customer service is no longer a future concept. It is already here. Yet many teams remain stuck in
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Where AI Meets ROI: Why Financial Service Teams Are Turning to Agentforce
Imagine if every financial adviser walked into a client meeting already prepared. No data wrangling. No juggling systems. Just meaningful
Ayesha Mughal0 Comments
The Human-AI Partnership: Strengthening My Role as a Customer Success Manager
“Will AI take my job?” I’d be lying if I said the thought hadn’t crossed my mind. It’s a quiet
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Your business has grown. But has your Salesforce setup kept up?
As your business grows, it is natural for pressure to build on your systems and processes. Salesforce is designed to
ProQuest Consulting0 Comments
From Nintex to Salesforce: Streamlining Zimmer Biomet’s Core Processes with ProQuest
ProQuest has been a long-standing partner to Zimmer Biomet, supporting various initiatives to strengthen its presence in Australia. With Nintex
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30% Faster Client Onboarding: Expert Wealth’s Agentforce-Powered Success
Financial services teams are there to guide clients toward the right financial decisions, but too often, their time gets eaten
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3 Signs You’re Not Ready for Your Next Data Project (And Why Most Miss the Mark)
Everywhere you look, businesses are investing in new platforms, launching AI pilots and talking about efficiency and transformation. The potential
ProQuest Consulting0 Comments
A Smarter Way to Pay for AI: What Salesforce’s New Agentforce Pricing Means for You
Most customers saw immense potential in Agentforce, an always-on digital agent that could handle repetitive tasks without human input. At
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