digital transformation
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The Foundation of Trust: Knowledge at the Heart of Modern Customer Service
From human agents to AI, everything starts with the right knowledgebase Nobody enjoys calling a contact centre only to be
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From CPQ to Revenue Cloud: What Australian Businesses Need to Know
At ProQuest, we have always believed in the power of CPQ. Over the years we have helped many businesses improve
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Are You Running a Stone Age Contact Centre?
Designing an Omnichannel Experience with Salesforce Service Cloud in Australia Too many companies are still stuck on legacy telephony systems.
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ProQuest Joins the Agentforce Partner Advisory Board ANZ
We’re buzzing with excitement because… ProQuest has been picked to join the Agentforce Partner Advisory Board for Australia & New
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Why Salesforce’s Marketing Cloud Next Matters in Australia
Salesforce Marketing Cloud has long been one of the most advanced platforms for customer engagement. It gave businesses the ability
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Tableau Next Brings Analytics Closer to Action
Big news! Salesforce is bringing Tableau onto the Salesforce platform with Tableau Next. Until now, Tableau has been a separate
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Smart Field Service Scheduling: Best Practices for Australian Utility Providers
Field service is the backbone of Australia’s utility sector, keeping energy, water, and essential infrastructure running smoothly. Yet many providers
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Shape Levels Up Field Service Operations with Salesforce Field Service and ProQuest
Founded in 1989, Shape Australia is a leading construction and project management company with over 7,000 completed projects valued at
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How Leading Retailers Are Scaling Service and Speed with Agentforce
Retail is evolving fast. It’s no longer just about price or range. Success now depends on speed, service, and how
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5 Myths Holding Customer Service Teams Back
AI in customer service is no longer a future concept. It is already here. Yet many teams remain stuck in
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