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Salesforce Field Service Ranked #1 on G2: Real Customer Results
We’re proud to see Salesforce Field Service ranked #1 on G2 for field service management, and even prouder of what
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Meet Alex: New Technical Consultant
🎉 Meet Our New Salesforce Technical Consultant, Alex Moldovan!🎉 With deep expertise in Salesforce OmniStudio, a foundation in UI/UX design,
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Why Your First-Time Fix Rate Is Low (And How to Fix It with Salesforce + AI)
Are your service technicians running around, wasting time on repeat visits? Costs are piling up. Your team is working harder,
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Meet Natalia: New Functional Consultant
🎉 Meet Our New Salesforce Functional Consultant, Natalia Machura!🎉 With 4+ years of Salesforce experience, Natalia specialises in configuring, automating,
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New Associate Consultant: Meet Ben
🎉 We’re thrilled to welcome Ben Smith to the ProQuest Consulting team as our newest Associate Consultant!🎉 With firsthand experience
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70% of Customer Chats Now Handled by AI – Agentforce Transforms Henry Schein’s Service
With over 90 years in the industry, Henry Schein Australia is a leading provider of dental and medical supplies, serving
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Agentforce in Action: Kudosity Deflects Enquiries with 24/7 AI Assistance
Customers expect answers in seconds, not minutes. If a business can’t keep up, they’ll go elsewhere. Kudosity, a global leader
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Is Your Business Agentforce-Ready? 5 Steps to Unlock AI Success
Agentforce is quickly becoming a buzzword in the business world, promising to revolutionise customer and employee support with autonomous AI.
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Agentforce Series Part 1: AI answering “Where is my order?” 📦
Have you heard of “WISMO”? The “Where is my order?” enquiry is one of the most common customer service requests
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ProQuest Helps Austin Health Researchers Save Hours in Request Management
Austin Health, a leader in Melbourne’s healthcare landscape, is renowned for delivering world-class patient care and driving medical innovation. As
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