automation
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AI-Powered Field Service: Event Recap
Last week, ProQuest Consulting hosted an executive lunch titled “AI-Powered Field Service” at the Salesforce Tower in Sydney, featuring BOC
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AI for Contact Centre Excellence: Bottlenecks to Breakthroughs
Customer satisfaction is a critical driver of business success. In a recent study done by Salesforce, 48% of customers have
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Mastering the 5 Traits of Successful Change Makers in the AI Era: A Guide for Business Leaders
Leading change in businesses can be scary. It requires a lot of knowledge, experience, and confidence to pull through. Plus
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Financial Services Hyper Growth with Salesforce FSC: Breakfast with NEOS at the Salesforce Tower
What happens when a fintech company disrupting the Insurance industry gets equipped with Salesforce Financial Services Cloud by ProQuest? Wonders!
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Einstein Copilot: Your VIP Pass to Effortless Customer Interactions
Imagine AI generating customer-engaging responses in just one click on your Salesforce screen. Your team members will surely thank you
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Employee Speaks: Artificial Intelligence (AI) and Its Impact on Their Lives
Fresh from obtaining their Salesforce Artificial Intelligence (AI) associate certifications, our employees are not only equipped with new knowledge but are also
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Accelerating Net Zero Goals: The Time is Now
Are you still waiting for the next national disaster to occur before you decide to take action? From the destructive
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Is ChatGPT Actually Omniscient?
Omniscient /ɒmˈnɪsɪənt/: knowing everything. In the world of AI, there’s a common misconception that technology like ChatGPT or any Artificial Intelligence
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What is Marketing Automation and Why Do You Need It?
Marketing has changed more in the past two years than in the past fifty. Everyone seems to be talking about
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A Productive Paperless Business: Unlocking the Secrets
Globally, we use 1 million tonnes of paper every day. Expanding production and pulpwood harvesting “threatens some of the last
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