Agentforce Series Part 1: AI answering “Where is my order?” 📦
Have you heard of “WISMO”? The "Where is my order?" enquiry is one of the most common customer service requests in retail and e-commerce:
- 50%+ of all customer service enquiries in retail are related to order status.
- 77% of consumers expect real-time order tracking.
Why make customers work for answers? Customers don’t want to dig through emails, search through a web page, or struggle with a chatbot that doesn’t understand them. They just want answers, and fast.
With a Salesforce Agentforce-powered live chat on your website, customers can simply ask like they would do to a human:
🔷get an order status update - with or without their order number (e.g. simply asking “my last order”)
🔷get an update about a specific order line item (e.g. “Where are my masks?” - no other order info needed). Agentforce will scan past orders, pull live updates from your ERP, and deliver the answer instantly.
🔷get an order ETA (retrieve from the shipping company) with the tracking ID link to view live updates
🔷get additional details explaining the ETA (e.g. “dangerous goods going through clearance process in the warehouse”)
Unlike most chatbots that follow rigid scripts, Agentforce thinks like a real human assistant—available 24/7, understanding intent, and responding naturally.
🔒 And don’t worry—customer data is fully secure. Agentforce only retrieves order details tied to the customer making the request, ensuring privacy and protection at all times.
Fewer support tickets, faster resolutions, and happier customers. Agentforce is the new standard for customer service.
🚀 Want to see how it works? Let’s bring seamless order tracking to your business—get in touch for a real-life demo!
