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Multi-Factor Authentication (MFA) in Salesforce: Setup Guide
21Dec
ProQuest Consulting0 Comments

Multi-Factor Authentication (MFA) in Salesforce: Setup Guide

Over the last few years, the level of concerns about CyberSecurity and company digital vulnerabilities has been exponentially increasing. At ProQuest,
Read More
Salesforce + WhatsApp: The Best Customer Platform Partners with the Instant Messaging Giant
03Nov
ProQuest Consulting0 Comments

Salesforce + WhatsApp: The Best Customer Platform Partners with the Instant Messaging Giant

Salesforce and WhatsApp have entered into a new partnership that will bring instant messaging facilities to the Customer 360 platform.
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Digitisation of Council Services: A Leap-of-Faith with Vast Benefits
03Mar
ProQuest Consulting0 Comments

Digitisation of Council Services: A Leap-of-Faith with Vast Benefits

In February, the Service Transformation Innovation webinar brought together public servants and digitisation specialists from around the country to explore
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Salesforce Spring 22 Release- Our Highlights!
22Jan
ProQuest Consulting0 Comments

Salesforce Spring 22 Release- Our Highlights!

Spring 22’ is set to land in production orgs worldwide in Feb. Here’s some of our favourite new features and
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Salesforce Experience Cloud: Interact with Customers, Empowered by the World’s #1 CRM
08Dec
ProQuest Consulting0 Comments

Salesforce Experience Cloud: Interact with Customers, Empowered by the World’s #1 CRM

Learn more about Salesforce Experience Cloud in our blog post: We’re in a connected world. Customer expectations of service providers
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Salesforce Virtual Remote Assistant: Engaging Customers and Employees Anywhere with Real-Time, Visual Support
01Dec
ProQuest Consulting0 Comments

Salesforce Virtual Remote Assistant: Engaging Customers and Employees Anywhere with Real-Time, Visual Support

Customer Service is critical to the success of any business – big or small. It makes or breaks customer experience.
Read More
Salesforce Field Service Summer ’21 Highlights
18Aug
ProQuest Consulting0 Comments

Salesforce Field Service Summer ’21 Highlights

Here’s our quick guide on Salesforce Summer ’21 Highlights on Field Service: Deliver Consistent Services with Work Plans Help guide
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Salesforce Field Service – Work Plans
07Aug
ProQuest Consulting0 Comments

Salesforce Field Service – Work Plans

One of the most important aspects of a Field Service Management software is to bring consistency in the way jobs
Read More
Dreamforce 2019: Day 1 Highlights! #DF19
21Nov
ProQuest Consulting0 Comments

Dreamforce 2019: Day 1 Highlights! #DF19

First day of Dreamforce 2019 kicked off with tons of fascinating conversations on and off stage, hands-on activities in the
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Summer ’19 Top 6 New FSL Features
07Nov
ProQuest Consulting0 Comments

Summer ’19 Top 6 New FSL Features

With Summer ’19 release, Salesforce has revealed a lot of great features for Field Service Lightning. We know it can be difficult
Read More
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We bring customer’s vision to life through efficient delivery of innovative and transformative solutions powered by Salesforce.

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    Acknowledgement of Country

    We acknowledge the Traditional Owners of the land where we work and live. We pay our respects to Elders past, present and emerging. We celebrate the stories, culture and traditions of Aboriginal and Torres Strait Islander Elders of all communities who also work and live on this land.

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    Aymeric Zito

    Aymeric Zito

    ProQuest CEO

    As the CEO of ProQuest Consulting, a Salesforce Summit Partner with offices in Australia, I lead a team of passionate and talented professionals who deliver innovative and transformative solutions powered by Salesforce. I have over 19 years of experience in consulting, solution architecture, and business transformation.

    Since 2010, we have successfully completed 450+ Salesforce transformation projects and enabled more than 20,000+ employees across various industries and sectors to enhance their performance, streamline their processes, and delight their customers. Our main focus is to bring our customers’ vision to life through agile and collaborative methods and to leverage our expertise in web services and business intelligence to create value-added solutions.

    Clive Roberts

    Clive Roberts

    ProQuest Sales Director

    I am Director and founder of Sydney-based ProQuest Consulting, a Salesforce Summit Partner. We build amazing Salesforce solutions for a wide range of customers.

    We are always hiring talented committed Salesforce professionals.

    Santosh Kumar

    Santosh Kumar

    ProQuest Head of Consulting & Technology
    Santosh Kumar Sriram has over 13 years of experience in CRM Consulting and customer interaction and has the ability to negotiate with business stakeholders, comprehend business requirements, develop processes (both business and system), and deliver customers’ extrinsic and intrinsic requirements. This surges the Customer Service Excellence for clientele and in turn results in large profits, growth and share of wallet.

    He also has eight years of part time Quantitative Ability tutor experience,where he developed business related skills such as Leadership, Interpersonal Skills and Adaptability.

    He is an individual who adopts a ‘should-take-the-most-efficient’ approach to work on solutions.

    – Functional Specialties
    Customer Relationship Management | Business Consulting | IT Consulting | Salesforce | Sales Cloud | Service Cloud | TALISMA CRM

    – Technical Specialties
    Lightning | APEX |JSON | Knockout JS | HTML | VisualForce Pages

    Imalka Fernando

    Imalka Fernando

    ProQuest Lead Consultant
    An experienced Salesforce and Java Technical Consultant, with a career history of over seven years of work experience in software development and technical architecture for customers in Australia, Sweden, Norway, UK and Sri Lanka.

    Specialties: Apex, Visualforce, Java, C#.NET, PL/SQL, Rational Rose, ASP.NET, J2EE, PHP, ASP, HTML, XML, Javascript, XSLT, XPath, XQuery, Centura.

    Laura Plotton

    Laura Plotton

    ProQuest Principal Consultant
    Lorem ipsum dolor sit amet, consectetur adipiscing elit. Duis fermentum dignissim urna id lobortis. Praesent quis elementum dui. Nam non arcu blandit, rutrum dolor vel, feugiat augue. Phasellus ipsum libero, bibendum eget pellentesque id, scelerisque eu enim. Aliquam sit amet lacus orci. Quisque dictum ultricies eros, sit amet pretium quam pretium placerat.
    Kengo Chinen

    Kengo Chinen

    ProQuest Lead Consultant
    Lorem ipsum dolor sit amet, consectetur adipiscing elit. Duis fermentum dignissim urna id lobortis. Praesent quis elementum dui. Nam non arcu blandit, rutrum dolor vel, feugiat augue. Phasellus ipsum libero, bibendum eget pellentesque id, scelerisque eu enim. Aliquam sit amet lacus orci. Quisque dictum ultricies eros, sit amet pretium quam pretium placerat.
    Jonathan Moody

    Jonathan Moody

    ProQuest Head of Delivery- Public Sector
    I’m an enthusiastic and focused Project Management Office (PMO) Leader, leveraging 20+ years’ experience across IT, combined with proven ability to lead high performing teams to deliver effective project management across transformations, software, digital and infrastructure projects.

    Drawing on a broad technical aptitude, well-developed commercial acumen, and ability to cultivate high functioning teams; I deliver technical advice while setting strategy and direction, to build capability, and deliver positive change for both organisations and individuals.

    A confident and influential communicator across all levels of the business, I have a proven record of combining expert industry knowledge with excellent relationship building skills to provide solutions that bridge the gap between organisations and technology.

    I firmly believe that when the problem is not well understood, “solutions” only create new problems. The more we understand the problem, the more likely we understand the root cause and can create countermeasures so the problem won’t recur. Understanding the problem is the first step of any problem-solving.

    I have a solid understanding of formal methodologies including Agile, Lean, PMBOK and PRINCE 2. Experienced in driving change across organisations, I have led significant Agile transformations by coaching teams to adopt a growth mindset and by supporting innovation and out of the box thinking.

    Technically competent in the development of robust frameworks, skilled in overseeing projects from concept to initiation, execution and close, while providing ongoing governance; I hold a Diploma of Project Management and National Diploma Computer Studies BTech in addition to being Microsoft, Agile Coaching and Team Facilitation certified.

    As a collaborative leader, I am motivated by fostering autonomy among teams through promoting a culture of growth and transparency, whilst supporting teams to think creatively, driving an enriched and sustainable workforce.

    Key specialities: Project Management, Agile Leadership, Lean Thinking, Coaching & Development, Facilitation, Stakeholder Engagement, Design Thinking, Change Management, Digital Transformations, Risk Management, Strategic Planning, Cost/Benefit Analysis, Process Improvements, Governance.

    Emma Muir

    Emma Muir

    ProQuest Head of Delivery- Private Sector

    With 20 years of experience in IT (majority in Program and Project Management or Scrum Master roles) in various industries, and experience as Head of Operations I have been responsible for delivery of the full life cycle of IT solutions, including support and ongoing changes.

    I have experience in multiple industries using methodologies including Scrum, Kanban, Waterfall and various hybrid approaches, and have worked on web, app, mobile and infrastructure projects. I have experience in working on both vendor and client sides and come from a development background.

    Being passionate about nurturing great teams enables me to empower the team to deliver successful results, both on time and budget.

    I am also owner / operator of EM Development since 2005, which has created Club System, a complete web application enabling membership, booking and financial management for Ski Clubs.

    Pryscilla do Nascimento

    Pryscilla do Nascimento

    ProQuest Lead Consultant
    Lorem ipsum dolor sit amet, consectetur adipiscing elit. Duis fermentum dignissim urna id lobortis. Praesent quis elementum dui. Nam non arcu blandit, rutrum dolor vel, feugiat augue. Phasellus ipsum libero, bibendum eget pellentesque id, scelerisque eu enim. Aliquam sit amet lacus orci. Quisque dictum ultricies eros, sit amet pretium quam pretium placerat.

    Thyag Srinivasan

    Thyag Srinivasan

    ProQuest Lead Consultant
    As a passionate Salesforce Consultant, Mentor, Solution Architect, and R&D Specialist, I thrive on leveraging cutting-edge technology to drive impactful and transformative solutions for businesses. With an unyielding commitment to excellence, I have dedicated my career to pushing the boundaries of what’s possible in the Salesforce ecosystem.
    In the role of a Solution Architect, I possess a keen eye for detail and a knack for crafting innovative and adaptable solutions. I collaborate closely with stakeholders to understand their pain points, devise strategic roadmaps, and architect sustainable solutions that drive value and streamline operations. My focus on scalability ensures that the solutions I design can evolve with my clients’ changing needs.
    With a passion for reusability, I consistently seek out opportunities to stay at the forefront of innovation. My expertise enables me to envision and prototype groundbreaking solutions, unlocking untapped potential and driving competitive advantage for my clients and my colleagues.
    Recognizing the significance of knowledge sharing, I am a strong advocate for mentorship. I have had the privilege of guiding and empowering fellow professionals, helping them unlock their potential and excel in their Salesforce journey and growing their career.
    Eva Huang

    Eva Huang

    ProQuest Consultant
    Lorem ipsum dolor sit amet, consectetur adipiscing elit. Duis fermentum dignissim urna id lobortis. Praesent quis elementum dui. Nam non arcu blandit, rutrum dolor vel, feugiat augue. Phasellus ipsum libero, bibendum eget pellentesque id, scelerisque eu enim. Aliquam sit amet lacus orci. Quisque dictum ultricies eros, sit amet pretium quam pretium placerat.

    If you’d like to get in touch feel free to fill out the form or contact us directly using the details below.
    info@proquestit.com

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