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Salesforce Industries: ProQuest is officially a Public Sector Solutions certified partner
As 2024 unfolds with excitement, we’re delighted to announce ProQuest’s official certification with the Salesforce Industries package, tailor-made for government
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+43% increase in installation sales: The best ever Black Friday for JB Hi-Fi
Did this Black Friday set your credit card on fire? 🔥 If you bought one of these awesome big TVs at JB
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Einstein Copilot: Your VIP Pass to Effortless Customer Interactions
Imagine AI generating customer-engaging responses in just one click on your Salesforce screen. Your team members will surely thank you
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Employee Speaks: Artificial Intelligence (AI) and Its Impact on Their Lives
Fresh from obtaining their Salesforce Artificial Intelligence (AI) associate certifications, our employees are not only equipped with new knowledge but are also
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Smart Energy achieves further productivity with Telesales Automation & Inventory Management
Supporting over 20,000 Australian homes, Smart Energy Group is Australia’s leading residential solar retailer, focused on helping Australians save money and get
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A New Dawn for Kogan: Goodbye Zendesk, Hello Service Cloud!
Bidding adieu to 14 years with Zendesk, Kogan has joined forces with Salesforce and ProQuest, welcoming a new era of advanced customer service powered
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Salesforce Apex Triggers: Best Practices to Avoid Design Issues
Background Apex triggers are code scripts that run automatically when a Salesforce record is inserted, updated, or deleted. These triggers
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Multi-Factor Authentication (MFA) in Salesforce: Setup Guide
Over the last few years, the level of concerns about CyberSecurity and company digital vulnerabilities has been exponentially increasing. At ProQuest,
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Salesforce + WhatsApp: The Best Customer Platform Partners with the Instant Messaging Giant
Salesforce and WhatsApp have entered into a new partnership that will bring instant messaging facilities to the Customer 360 platform.
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Digitisation of Council Services: A Leap-of-Faith with Vast Benefits
In February, the Service Transformation Innovation webinar brought together public servants and digitisation specialists from around the country to explore
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