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70% of Customer Chats Now Handled by AI – Agentforce Transforms Henry Schein’s Service
With over 90 years in the industry, Henry Schein Australia is a leading provider of dental and medical supplies, serving
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Agentforce in Action: Kudosity Deflects Enquiries with 24/7 AI Assistance
Customers expect answers in seconds, not minutes. If a business can’t keep up, they’ll go elsewhere. Kudosity, a global leader
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Is Your Business Agentforce-Ready? 5 Steps to Unlock AI Success
Agentforce is quickly becoming a buzzword in the business world, promising to revolutionise customer and employee support with autonomous AI.
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Agentforce Series Part 1: AI answering “Where is my order?” 📦
Have you heard of “WISMO”? The “Where is my order?” enquiry is one of the most common customer service requests
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ProQuest Helps Austin Health Researchers Save Hours in Request Management
Austin Health, a leader in Melbourne’s healthcare landscape, is renowned for delivering world-class patient care and driving medical innovation. As
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ProQuest Helps JB Hi-Fi Unleash the True Power of Marketing Automation
When JB Business, the commercial arm of JB Hi-Fi, wanted to elevate their marketing automation game, they turned to ProQuest
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All I Want for Christmas is Agentforce: 5 Wishes for a Smarter, Happier Holiday Season 🎄
The holiday season is all about joy, giving, and (let’s be honest) surviving the mad rush before the year ends.
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Continuous Enhancements: ProQuest Helps Kogan Stay Ahead Post-Implementation
Kogan.com, one of Australia’s most beloved online retailers, serves over 4 million active customers daily and supports 1,500 marketplace sellers.
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A Day in the Life of a Customer Success Manager
Being a Customer Success Manager (CSM) has always felt like my true calling. I thoroughly enjoy engaging with customers, fostering
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ProQuest and Kudosity Make History with Agentforce’s First APAC Project! 🚀
It’s official— Kudosity signs with ProQuest for Agentforce’s first-ever project in APAC! We’re thrilled to bring AI-driven innovation to their
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