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What Actually Slows Down a Field Service Technician on Site
Field service work is hard. No one goes into it expecting an easy day. Technicians deal with complex jobs, changing
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Futureproofing Your Contact Centre: What 2030 Will Demand and How to Stay Ahead
💡 By 2030, your customers won’t be waiting on hold. They’ll be wondering why you didn’t contact them first. The
ProQuest Consulting0 Comments
Voice to Form: The Next Leap in How Field Jobs Get Done
Anyone who works in the field knows the pain of post-job admin. Even with mobile apps, closing out a work
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JB Hi-Fi Takes Installations Fully Self-Service: From In-Store to Online
Buying a new TV online at JB Hi-Fi comes with a few choices. You can pick it up in-store. You
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Movember at ProQuest: Mo Money, Mo Moustaches, Mo Fun
Every year, like clockwork (and stubble), the razors go into hibernation and the upper lips come out to shine. Movember
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🧨 Why Most Field Service Transformations Fail and How to Make Yours Unstoppable
(Hint: You need early wins… but don’t stop there) Field service teams are stretched thin, ops managers are juggling KPIs
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Guess Who’s Back? Sunny Returns to ProQuest
They say your first chapter in a new place is one you never forget, and for Sunny, that chapter started
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Things from Dreamforce 25 That We’re Most Excited About
Dreamforce #DF25 might be over, but we’re still riding the wave of all the big announcements. Salesforce packed this year
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Vibe Coding: The Rise of a New Way to Build
What Is Vibe Coding? What if building an app was as simple as describing it in plain English? No need
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Visual Remote Assistance in Field Service: Transforming How Home Services Deliver Support
Have you ever had something at home suddenly stop working? Maybe the washing machine starts making strange noises, or the
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