Insights
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Why Field Service Technicians Create Workarounds
Workarounds are often labelled as resistance or poor behaviour. In practice, they usually appear for a much simpler reason: the
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What Executives Should Really Demand From AI in 2026
Most organisations already have Artificial Intelligence in their business. What many executives still struggle to explain is what it is
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What Actually Slows Down a Field Service Technician on Site
Field service work is hard. No one goes into it expecting an easy day. Technicians deal with complex jobs, changing
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Futureproofing Your Contact Centre: What 2030 Will Demand and How to Stay Ahead
💡 By 2030, your customers won’t be waiting on hold. They’ll be wondering why you didn’t contact them first. The
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Voice to Form: The Next Leap in How Field Jobs Get Done
Anyone who works in the field knows the pain of post-job admin. Even with mobile apps, closing out a work
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JB Hi-Fi Takes Installations Fully Self-Service: From In-Store to Online
Buying a new TV online at JB Hi-Fi comes with a few choices. You can pick it up in-store. You
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Movember at ProQuest: Mo Money, Mo Moustaches, Mo Fun
Every year, like clockwork (and stubble), the razors go into hibernation and the upper lips come out to shine. Movember
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Team Spirit, Tech Nerds & Karaoke Anthems: Our 2025 End-of-Year Blowout
What do you get when you mix two powerhouse teams, a set of shared values, a city-wide race, and the
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Smart Enough to Be Dangerous: If AI’s Doing the Work, What Are You Doing?
AI promises to handle the boring stuff. Automate the admin. Write the emails. Build the reports. Suggest the next-best-whatever so
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Austin Health & ProQuest: Transforming Research Governance at ARCS Clinical Summit
ProQuest Consulting is proud to support Austin Health as they lead a new era of digital research governance. At the
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