Insights
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Things from Dreamforce 25 That We’re Most Excited About
Dreamforce #DF25 might be over, but we’re still riding the wave of all the big announcements. Salesforce packed this year
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Vibe Coding: The Rise of a New Way to Build
What Is Vibe Coding? What if building an app was as simple as describing it in plain English? No need
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Visual Remote Assistance in Field Service: Transforming How Home Services Deliver Support
Have you ever had something at home suddenly stop working? Maybe the washing machine starts making strange noises, or the
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Meet Mike: New Functional Consultant
We’re super excited to welcome Mike Tye to the ProQuest team 🎉 With a background spanning accounting, aviation, marine and
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Beyond Discounts: Using Data Cloud to Win Australian Shoppers
“Another 10% off on shoes.” “Spend $50, get $10 off your next purchase.” Sound familiar? Australian shoppers are hit with
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The Foundation of Trust: Knowledge at the Heart of Modern Customer Service
From human agents to AI, everything starts with the right knowledgebase Nobody enjoys calling a contact centre only to be
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From CPQ to Revenue Cloud: What Australian Businesses Need to Know
At ProQuest, we have always believed in the power of CPQ. Over the years we have helped many businesses improve
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Are You Running a Stone Age Contact Centre?
Designing an Omnichannel Experience with Salesforce Service Cloud in Australia Too many companies are still stuck on legacy telephony systems.
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ProQuest Joins the Agentforce Partner Advisory Board ANZ
We’re buzzing with excitement because… ProQuest has been picked to join the Agentforce Partner Advisory Board for Australia & New
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Meet Darrshi: New Regional Head of HR
We’re super excited to welcome Darrshi Antony to the ProQuest team 🎉 With over 15 years of extensive experience across
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