Insights
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The Foundation of Trust: Knowledge at the Heart of Modern Customer Service
From human agents to AI, everything starts with the right knowledgebase Nobody enjoys calling a contact centre only to be
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From CPQ to Revenue Cloud: What Australian Businesses Need to Know
At ProQuest, we have always believed in the power of CPQ. Over the years we have helped many businesses improve
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Are You Running a Stone Age Contact Centre?
Designing an Omnichannel Experience with Salesforce Service Cloud in Australia Too many companies are still stuck on legacy telephony systems.
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ProQuest Joins the Agentforce Partner Advisory Board ANZ
We’re buzzing with excitement because… ProQuest has been picked to join the Agentforce Partner Advisory Board for Australia & New
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Meet Darrshi: New Regional Head of HR
We’re super excited to welcome Darrshi Antony to the ProQuest team 🎉 With over 15 years of extensive experience across
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Meet Damian: New Functional Consultant
We’re super excited to welcome Damian Pauley to the ProQuest team as our New Functional Consultant 🎉 With a background
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Meet Torin: New Functional Consultant
We’re super excited to welcome Torin Falcongreen to the ProQuest team as our New Functional Consultant 🎉 Torin has an
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Why Salesforce’s Marketing Cloud Next Matters in Australia
Salesforce Marketing Cloud has long been one of the most advanced platforms for customer engagement. It gave businesses the ability
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Tableau Next Brings Analytics Closer to Action
Big news! Salesforce is bringing Tableau onto the Salesforce platform with Tableau Next. Until now, Tableau has been a separate
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Smart Field Service Scheduling: Best Practices for Australian Utility Providers
Field service is the backbone of Australia’s utility sector, keeping energy, water, and essential infrastructure running smoothly. Yet many providers
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