digital transformation
ProQuest Consulting0 Comments
AI for Contact Centre Excellence: Bottlenecks to Breakthroughs
Customer satisfaction is a critical driver of business success. In a recent study done by Salesforce, 48% of customers have
ProQuest Consulting0 Comments
Salesforce Industries: ProQuest is officially a Public Sector Solutions certified partner
As 2024 unfolds with excitement, we’re delighted to announce ProQuest’s official certification with the Salesforce Industries package, tailor-made for government
ProQuest Consulting0 Comments
+43% increase in installation sales: The best ever Black Friday for JB Hi-Fi
Did this Black Friday set your credit card on fire? 🔥 If you bought one of these awesome big TVs at JB
ProQuest Consulting1 Comment
Financial Services Hyper Growth with Salesforce FSC: Breakfast with NEOS at the Salesforce Tower
What happens when a fintech company disrupting the Insurance industry gets equipped with Salesforce Financial Services Cloud by ProQuest? Wonders!
ProQuest Consulting0 Comments
Einstein Copilot: Your VIP Pass to Effortless Customer Interactions
Imagine AI generating customer-engaging responses in just one click on your Salesforce screen. Your team members will surely thank you
ProQuest Consulting0 Comments
Employee Speaks: Artificial Intelligence (AI) and Its Impact on Their Lives
Fresh from obtaining their Salesforce Artificial Intelligence (AI) associate certifications, our employees are not only equipped with new knowledge but are also
ProQuest Consulting0 Comments
AI + Field Service: Highlights of Sydney Salesforce Field Service User Group September Meetup
In the ever-evolving landscape of field service management, keeping with the trends and staying ahead of the curve is essential.
ProQuest Consulting0 Comments
Accelerating Net Zero Goals: The Time is Now
Are you still waiting for the next national disaster to occur before you decide to take action? From the destructive
ProQuest Consulting0 Comments
Is ChatGPT Actually Omniscient?
Omniscient /ɒmˈnɪsɪənt/: knowing everything. In the world of AI, there’s a common misconception that technology like ChatGPT or any Artificial Intelligence
ProQuest Consulting0 Comments
A New Dawn for Kogan: Goodbye Zendesk, Hello Service Cloud!
Bidding adieu to 14 years with Zendesk, Kogan has joined forces with Salesforce and ProQuest, welcoming a new era of advanced customer service powered
Tags
agentforce
agile
AI
AI Agent
AI Agents
artificial intelligence
australia
automation
awards
b2b
business insights
business transformation
cancellation
contact centre
customer
customer experience
customer service
customer success
digital transformation
diversity
dreamforce
employee engagement
employees
engagement
equality
event
events
field service
financial services
great place to work
healthcare
knowledge
net zero
recommendations
sales
salesforce
service
social impact
success
support
Sustainability
technology
tips
updates
upskill