customer service
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5 Myths Holding Customer Service Teams Back
AI in customer service is no longer a future concept. It is already here. Yet many teams remain stuck in
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Agentforce Series Part 6: Stop Losing Deals to Slow Appointment Booking
Time Kills All Deals. How many have you lost because scheduling a meeting took too long? 😥 As a customer,
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Agentforce Series Part 5: Order Issues? Get Them Fixed in Seconds
Cancellations, order changes, missing items. Nothing frustrates customers more than trying to fix an issue with their order, only to
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Agentforce Series Part 4: 🧠 Smarter, Faster Recommendations That Win Customers
Salesforce Agentforce isn’t just addressing post-purchase enquiries. AI-autonomous agents can provide smart recommendations in sales, e-commerce, telecom, insurance, and even
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Agentforce Series Part 3: Stop Wasting Your Customers’ Time 🧠
2025 is the year of instant answers. Your customers shouldn’t have to dig through user manuals, knowledge articles, or wait
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ProQuest and Kudosity Make History with Agentforce’s First APAC Project! 🚀
It’s official— Kudosity signs with ProQuest for Agentforce’s first-ever project in APAC! We’re thrilled to bring AI-driven innovation to their
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Customer Expectations: Financial Services Gamechanger for 2024
More than ever, Financial Services companies are facing unprecedented levels of competition and customer expectations have never been so high.
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ProQuest is an Agentforce Certified Partner: Pioneering Autonomous Agents in Australia
The I in our core values ETHICS comes from the fact that Innovation is in our DNA. Over the last
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Copilots vs. Autonomous Agents: The Next Wave of AI
Dreamforce is here and has AMAZING news: Agentforce is here! In today’s world, workforces are overloaded, and customers want more
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A New Dawn for Kogan: Goodbye Zendesk, Hello Service Cloud!
Bidding adieu to 14 years with Zendesk, Kogan has joined forces with Salesforce and ProQuest, welcoming a new era of advanced customer service powered
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