artificial intelligence
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How CIOs Should Evaluate Agentforce Beyond the Demo
Agentforce demos do exactly what they are meant to do. They show what’s possible. Making that possible in your business
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What Executives Should Really Demand From AI in 2026
Most organisations already have Artificial Intelligence in their business. What many executives still struggle to explain is what it is
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Futureproofing Your Contact Centre: What 2030 Will Demand and How to Stay Ahead
💡 By 2030, your customers won’t be waiting on hold. They’ll be wondering why you didn’t contact them first. The
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Smart Enough to Be Dangerous: If AI’s Doing the Work, What Are You Doing?
AI promises to handle the boring stuff. Automate the admin. Write the emails. Build the reports. Suggest the next-best-whatever so
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🧨 Why Most Field Service Transformations Fail and How to Make Yours Unstoppable
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Things from Dreamforce 25 That We’re Most Excited About
Dreamforce #DF25 might be over, but we’re still riding the wave of all the big announcements. Salesforce packed this year
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Vibe Coding: The Rise of a New Way to Build
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The Foundation of Trust: Knowledge at the Heart of Modern Customer Service
From human agents to AI, everything starts with the right knowledgebase Nobody enjoys calling a contact centre only to be
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From CPQ to Revenue Cloud: What Australian Businesses Need to Know
At ProQuest, we have always believed in the power of CPQ. Over the years we have helped many businesses improve
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Are You Running a Stone Age Contact Centre?
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