AI
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Smart Enough to Be Dangerous: If AI’s Doing the Work, What Are You Doing?
AI promises to handle the boring stuff. Automate the admin. Write the emails. Build the reports. Suggest the next-best-whatever so
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Things from Dreamforce 25 That We’re Most Excited About
Dreamforce #DF25 might be over, but we’re still riding the wave of all the big announcements. Salesforce packed this year
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Vibe Coding: The Rise of a New Way to Build
What Is Vibe Coding? What if building an app was as simple as describing it in plain English? No need
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Are You Running a Stone Age Contact Centre?
Designing an Omnichannel Experience with Salesforce Service Cloud in Australia Too many companies are still stuck on legacy telephony systems.
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Tableau Next Brings Analytics Closer to Action
Big news! Salesforce is bringing Tableau onto the Salesforce platform with Tableau Next. Until now, Tableau has been a separate
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How Leading Retailers Are Scaling Service and Speed with Agentforce
Retail is evolving fast. It’s no longer just about price or range. Success now depends on speed, service, and how
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5 Myths Holding Customer Service Teams Back
AI in customer service is no longer a future concept. It is already here. Yet many teams remain stuck in
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Where AI Meets ROI: Why Financial Service Teams Are Turning to Agentforce
Imagine if every financial adviser walked into a client meeting already prepared. No data wrangling. No juggling systems. Just meaningful
Ayesha Mughal0 Comments
The Human-AI Partnership: Strengthening My Role as a Customer Success Manager
“Will AI take my job?” I’d be lying if I said the thought hadn’t crossed my mind. It’s a quiet
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30% Faster Client Onboarding: Expert Wealth’s Agentforce-Powered Success
Financial services teams are there to guide clients toward the right financial decisions, but too often, their time gets eaten
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