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ProQuest and Informatica Team Up To Deliver Salesforce-led Data Solutions
24Oct
ProQuest Consulting0 Comments

ProQuest and Informatica Team Up To Deliver Salesforce-led Data Solutions

Strategic partnership will help ProQuest Consulting deliver fully integrated Salesforce solutions with
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Handy Salesforce Tools for Developers
17Oct
ProQuest Consulting0 Comments

Handy Salesforce Tools for Developers

Here are ten of my favourite tools that I use as a
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Cynefin Framework: Should ‘Scrum Everywhere’ be a thing?
06Oct
ProQuest Consulting0 Comments

Cynefin Framework: Should ‘Scrum Everywhere’ be a thing?

We love Scrum here at ProQuest. Well… ‘love’ could be overstating things.
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7 Ways Your Service Culture Can Drive Revenue
29Jul
ProQuest Consulting0 Comments

7 Ways Your Service Culture Can Drive Revenue

Taken from ServiceMax “Why smart leaders care about field service.” Industry leaders
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Smart Energy Needs Smart Field Service
28Oct
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Smart Energy Needs Smart Field Service

The Australian energy industry is at a crossroads. Increasing electricity prices and
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Beating Downtime in Offshore Oil and Gas with Smart Technologies and Social Collaboration
13Oct
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Beating Downtime in Offshore Oil and Gas with Smart Technologies and Social Collaboration

Organisations that operate with scores of contractors in remote and rugged locations
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How Field Service Management Can Help You Stay Upbeat In a Downturn
06Oct
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How Field Service Management Can Help You Stay Upbeat In a Downturn

Following the end of the mining boom, investment is weak, growth is
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Visibility & Agility: Smart Field Service for Smart Building Systems
02Oct
ProQuest Consulting0 Comments

Visibility & Agility: Smart Field Service for Smart Building Systems

Business agility is easy when you’re small. But what happens when you’re
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Going Up: Field Service Takes Elevator Revenues to New Heights
01Oct
ProQuest Consulting0 Comments

Going Up: Field Service Takes Elevator Revenues to New Heights

The ‘domino effect’ is a cruel thing. No matter how good your
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Death by RFP! Why Writing a ‘Spec’ Isn’t the Best Way to Engage Salesforce
30Sep
ProQuest Consulting0 Comments

Death by RFP! Why Writing a ‘Spec’ Isn’t the Best Way to Engage Salesforce

RFP’s are no fun. And not much use either. If you want
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Meet Natalia: New Functional Consultant

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New Associate Consultant: Meet Ben

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70% of Customer Chats Now Handled by AI – Agentforce Transforms Henry Schein’s Service

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ProQuest works to empower companies in Australia and New Zealand to achieve higher performance through the delivery of tailored Salesforce solutions using disciplined Agile Scrum methodology.

We bring customer’s vision to life through efficient delivery of innovative and transformative solutions powered by Salesforce.

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    Acknowledgement of Country

    We acknowledge the Traditional Owners of the land where we work and live. We pay our respects to Elders past, present and emerging. We celebrate the stories, culture and traditions of Aboriginal and Torres Strait Islander Elders of all communities who also work and live on this land.

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    ProQuest Consulting, A Decision Inc. Company
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    Recent Blogs

    • Meet Alex: New Technical Consultant 06/05/2025
    • AI won’t replace your business, but a business that uses AI might. 24/04/2025
    • Why Your First-Time Fix Rate Is Low (And How to Fix It with Salesforce + AI) 01/04/2025
    • Meet Natalia: New Functional Consultant 19/03/2025
    • New Associate Consultant: Meet Ben 17/03/2025
    Aymeric Zito

    Aymeric Zito

    ProQuest CEO

    As the CEO of ProQuest Consulting, a Salesforce Summit Partner with offices in Australia, I lead a team of passionate and talented professionals who deliver innovative and transformative solutions powered by Salesforce. I have over 19 years of experience in consulting, solution architecture, and business transformation.

    Since 2010, we have successfully completed 450+ Salesforce transformation projects and enabled more than 20,000+ employees across various industries and sectors to enhance their performance, streamline their processes, and delight their customers. Our main focus is to bring our customers’ vision to life through agile and collaborative methods and to leverage our expertise in web services and business intelligence to create value-added solutions.

    Clive Roberts

    Clive Roberts

    ProQuest Sales Director

    I am Director and founder of Sydney-based ProQuest Consulting, a Salesforce Summit Partner. We build amazing Salesforce solutions for a wide range of customers.

    We are always hiring talented committed Salesforce professionals.

    Santosh Kumar

    Santosh Kumar

    ProQuest Head of Consulting & Technology
    Santosh Kumar Sriram has over 13 years of experience in CRM Consulting and customer interaction and has the ability to negotiate with business stakeholders, comprehend business requirements, develop processes (both business and system), and deliver customers’ extrinsic and intrinsic requirements. This surges the Customer Service Excellence for clientele and in turn results in large profits, growth and share of wallet.

    He also has eight years of part time Quantitative Ability tutor experience,where he developed business related skills such as Leadership, Interpersonal Skills and Adaptability.

    He is an individual who adopts a ‘should-take-the-most-efficient’ approach to work on solutions.

    – Functional Specialties
    Customer Relationship Management | Business Consulting | IT Consulting | Salesforce | Sales Cloud | Service Cloud | TALISMA CRM

    – Technical Specialties
    Lightning | APEX |JSON | Knockout JS | HTML | VisualForce Pages

    Imalka Fernando

    Imalka Fernando

    ProQuest Lead Consultant
    An experienced Salesforce and Java Technical Consultant, with a career history of over seven years of work experience in software development and technical architecture for customers in Australia, Sweden, Norway, UK and Sri Lanka.

    Specialties: Apex, Visualforce, Java, C#.NET, PL/SQL, Rational Rose, ASP.NET, J2EE, PHP, ASP, HTML, XML, Javascript, XSLT, XPath, XQuery, Centura.

    Laura Plotton

    Laura Plotton

    ProQuest Principal Consultant
    Lorem ipsum dolor sit amet, consectetur adipiscing elit. Duis fermentum dignissim urna id lobortis. Praesent quis elementum dui. Nam non arcu blandit, rutrum dolor vel, feugiat augue. Phasellus ipsum libero, bibendum eget pellentesque id, scelerisque eu enim. Aliquam sit amet lacus orci. Quisque dictum ultricies eros, sit amet pretium quam pretium placerat.
    Kengo Chinen

    Kengo Chinen

    ProQuest Lead Consultant
    Lorem ipsum dolor sit amet, consectetur adipiscing elit. Duis fermentum dignissim urna id lobortis. Praesent quis elementum dui. Nam non arcu blandit, rutrum dolor vel, feugiat augue. Phasellus ipsum libero, bibendum eget pellentesque id, scelerisque eu enim. Aliquam sit amet lacus orci. Quisque dictum ultricies eros, sit amet pretium quam pretium placerat.
    Jonathan Moody

    Jonathan Moody

    ProQuest Head of Delivery- Public Sector
    I’m an enthusiastic and focused Project Management Office (PMO) Leader, leveraging 20+ years’ experience across IT, combined with proven ability to lead high performing teams to deliver effective project management across transformations, software, digital and infrastructure projects.

    Drawing on a broad technical aptitude, well-developed commercial acumen, and ability to cultivate high functioning teams; I deliver technical advice while setting strategy and direction, to build capability, and deliver positive change for both organisations and individuals.

    A confident and influential communicator across all levels of the business, I have a proven record of combining expert industry knowledge with excellent relationship building skills to provide solutions that bridge the gap between organisations and technology.

    I firmly believe that when the problem is not well understood, “solutions” only create new problems. The more we understand the problem, the more likely we understand the root cause and can create countermeasures so the problem won’t recur. Understanding the problem is the first step of any problem-solving.

    I have a solid understanding of formal methodologies including Agile, Lean, PMBOK and PRINCE 2. Experienced in driving change across organisations, I have led significant Agile transformations by coaching teams to adopt a growth mindset and by supporting innovation and out of the box thinking.

    Technically competent in the development of robust frameworks, skilled in overseeing projects from concept to initiation, execution and close, while providing ongoing governance; I hold a Diploma of Project Management and National Diploma Computer Studies BTech in addition to being Microsoft, Agile Coaching and Team Facilitation certified.

    As a collaborative leader, I am motivated by fostering autonomy among teams through promoting a culture of growth and transparency, whilst supporting teams to think creatively, driving an enriched and sustainable workforce.

    Key specialities: Project Management, Agile Leadership, Lean Thinking, Coaching & Development, Facilitation, Stakeholder Engagement, Design Thinking, Change Management, Digital Transformations, Risk Management, Strategic Planning, Cost/Benefit Analysis, Process Improvements, Governance.

    Emma Muir

    Emma Muir

    ProQuest Head of Delivery- Private Sector

    With 20 years of experience in IT (majority in Program and Project Management or Scrum Master roles) in various industries, and experience as Head of Operations I have been responsible for delivery of the full life cycle of IT solutions, including support and ongoing changes.

    I have experience in multiple industries using methodologies including Scrum, Kanban, Waterfall and various hybrid approaches, and have worked on web, app, mobile and infrastructure projects. I have experience in working on both vendor and client sides and come from a development background.

    Being passionate about nurturing great teams enables me to empower the team to deliver successful results, both on time and budget.

    I am also owner / operator of EM Development since 2005, which has created Club System, a complete web application enabling membership, booking and financial management for Ski Clubs.

    Pryscilla do Nascimento

    Pryscilla do Nascimento

    ProQuest Lead Consultant
    Lorem ipsum dolor sit amet, consectetur adipiscing elit. Duis fermentum dignissim urna id lobortis. Praesent quis elementum dui. Nam non arcu blandit, rutrum dolor vel, feugiat augue. Phasellus ipsum libero, bibendum eget pellentesque id, scelerisque eu enim. Aliquam sit amet lacus orci. Quisque dictum ultricies eros, sit amet pretium quam pretium placerat.

    Thyag Srinivasan

    Thyag Srinivasan

    ProQuest Lead Consultant
    As a passionate Salesforce Consultant, Mentor, Solution Architect, and R&D Specialist, I thrive on leveraging cutting-edge technology to drive impactful and transformative solutions for businesses. With an unyielding commitment to excellence, I have dedicated my career to pushing the boundaries of what’s possible in the Salesforce ecosystem.
    In the role of a Solution Architect, I possess a keen eye for detail and a knack for crafting innovative and adaptable solutions. I collaborate closely with stakeholders to understand their pain points, devise strategic roadmaps, and architect sustainable solutions that drive value and streamline operations. My focus on scalability ensures that the solutions I design can evolve with my clients’ changing needs.
    With a passion for reusability, I consistently seek out opportunities to stay at the forefront of innovation. My expertise enables me to envision and prototype groundbreaking solutions, unlocking untapped potential and driving competitive advantage for my clients and my colleagues.
    Recognizing the significance of knowledge sharing, I am a strong advocate for mentorship. I have had the privilege of guiding and empowering fellow professionals, helping them unlock their potential and excel in their Salesforce journey and growing their career.
    Eva Huang

    Eva Huang

    ProQuest Consultant
    Lorem ipsum dolor sit amet, consectetur adipiscing elit. Duis fermentum dignissim urna id lobortis. Praesent quis elementum dui. Nam non arcu blandit, rutrum dolor vel, feugiat augue. Phasellus ipsum libero, bibendum eget pellentesque id, scelerisque eu enim. Aliquam sit amet lacus orci. Quisque dictum ultricies eros, sit amet pretium quam pretium placerat.

    If you’d like to get in touch feel free to fill out the form or contact us directly using the details below.
    info@proquestit.com

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