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New Associate Consultant: Meet Ben
🎉 We’re thrilled to welcome Ben Smith to the ProQuest Consulting team as our newest Associate Consultant!🎉 With firsthand experience
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70% of Customer Chats Now Handled by AI – Agentforce Transforms Henry Schein’s Service
With over 90 years in the industry, Henry Schein Australia is a leading provider of dental and medical supplies, serving
Ayesha Mughal0 Comments
Celebrating Women at ProQuest: Empowering Success Through Flexibility and Leadership
At ProQuest, we understand that diversity, especially gender diversity, drives innovation and success. Our company is proud to have a
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Agentforce in Action: Kudosity Deflects Enquiries with 24/7 AI Assistance
Customers expect answers in seconds, not minutes. If a business can’t keep up, they’ll go elsewhere. Kudosity, a global leader
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Agentforce Series Part 6: Stop Losing Deals to Slow Appointment Booking
Time Kills All Deals. How many have you lost because scheduling a meeting took too long? 😥 As a customer,
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Agentforce Series Part 5: Order Issues? Get Them Fixed in Seconds
Cancellations, order changes, missing items. Nothing frustrates customers more than trying to fix an issue with their order, only to
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Agentforce Series Part 4: 🧠 Smarter, Faster Recommendations That Win Customers
Salesforce Agentforce isn’t just addressing post-purchase enquiries. AI-autonomous agents can provide smart recommendations in sales, e-commerce, telecom, insurance, and even
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Is Your Business Agentforce-Ready? 5 Steps to Unlock AI Success
Agentforce is quickly becoming a buzzword in the business world, promising to revolutionise customer and employee support with autonomous AI.
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Agentforce Series Part 3: Stop Wasting Your Customers’ Time 🧠
2025 is the year of instant answers. Your customers shouldn’t have to dig through user manuals, knowledge articles, or wait
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Agentforce Series Part 2: Your Multilingual Support, Available 24/7 🌍
Your customers don’t have to be lost in translation. If they decided to engage with your customer service agents speaking
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