Insights
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Meet Damian: New Functional Consultant
We’re super excited to welcome Damian Pauley to the ProQuest team as our New Functional Consultant 🎉 With a background
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Meet Torin: New Functional Consultant
We’re super excited to welcome Torin Falcongreen to the ProQuest team as our New Functional Consultant 🎉 Torin has an
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Why Salesforce’s Marketing Cloud Next Matters in Australia
Salesforce Marketing Cloud has long been one of the most advanced platforms for customer engagement. It gave businesses the ability
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Tableau Next Brings Analytics Closer to Action
Big news! Salesforce is bringing Tableau onto the Salesforce platform with Tableau Next. Until now, Tableau has been a separate
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Smart Field Service Scheduling: Best Practices for Australian Utility Providers
Field service is the backbone of Australia’s utility sector, keeping energy, water, and essential infrastructure running smoothly. Yet many providers
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Rejoining the Team: Wesley’s Story Comes Full Circle
We’re thrilled to welcome Wesley back to the ProQuest team! After spending time exploring new challenges and growing his skills
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Shape Levels Up Field Service Operations with Salesforce Field Service and ProQuest
Founded in 1989, Shape Australia is a leading construction and project management company with over 7,000 completed projects valued at
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How Leading Retailers Are Scaling Service and Speed with Agentforce
Retail is evolving fast. It’s no longer just about price or range. Success now depends on speed, service, and how
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5 Myths Holding Customer Service Teams Back
AI in customer service is no longer a future concept. It is already here. Yet many teams remain stuck in
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Where AI Meets ROI: Why Financial Service Teams Are Turning to Agentforce
Imagine if every financial adviser walked into a client meeting already prepared. No data wrangling. No juggling systems. Just meaningful
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