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Copilots vs. Autonomous Agents: The Next Wave of AI
Dreamforce is here and has AMAZING news: Agentforce is here! In today’s world, workforces are overloaded, and customers want more
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Top 4 Sessions at Dreamforce 2024 We’re Excited For
Dreamforce 2024 is almost here, and it’s shaping up to be an absolute game-changer! As your trusted consultants in service
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Agentforce is Coming: The Next Big Thing in AI this 2024
As we countdown to Dreamforce get ready for an exciting reveal from Salesforce. They’re gearing up to share more about Agentforce, and let
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By Using ChatGPT, Are You Putting Your Company at Risk?
As of May 2024, ChatGPT has a whopping 180.5 million users. The site generated over 1.63 billion visits in February
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AI for Contact Centre Excellence: Bottlenecks to Breakthroughs
Customer satisfaction is a critical driver of business success. In a recent study done by Salesforce, 48% of customers have
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Einstein 1 Field Service Edition: Salesforce Launches Field Service + Data Cloud + AI
Why settle for good when you can achieve greatness in your field operations, thanks to AI? Salesforce just recently announced
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Salesforce Industries: ProQuest is officially a Public Sector Solutions certified partner
As 2024 unfolds with excitement, we’re delighted to announce ProQuest’s official certification with the Salesforce Industries package, tailor-made for government
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Einstein Copilot: Your VIP Pass to Effortless Customer Interactions
Imagine AI generating customer-engaging responses in just one click on your Salesforce screen. Your team members will surely thank you
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Employee Speaks: Artificial Intelligence (AI) and Its Impact on Their Lives
Fresh from obtaining their Salesforce Artificial Intelligence (AI) associate certifications, our employees are not only equipped with new knowledge but are also
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Salesforce Apex Triggers: Best Practices to Avoid Design Issues
Background Apex triggers are code scripts that run automatically when a Salesforce record is inserted, updated, or deleted. These triggers
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