Insights
ProQuest Consulting0 Comments
90% Faster Approvals, Trusted Compliance: Agentforce Drives Smarter, Safer Research at Austin Health
A big thank you to Heidi Gaulke from Austin Health’s Discovery Unit, who shared this story in Salesforce’s webinar, The
ProQuest Consulting0 Comments
3 Signs You’re Not Ready for Your Next Data Project (And Why Most Miss the Mark)
Everywhere you look, businesses are investing in new platforms, launching AI pilots and talking about efficiency and transformation. The potential
ProQuest Consulting0 Comments
More Than Just Order Tracking: The Real Power of Agentforce
At ProQuest, we built an AI Agent using Salesforce Agentforce to answer a straightforward question:“Where’s my order?” The goal was
ProQuest Consulting0 Comments
ProQuest Recognised Again as a Great Place to Work in 2025
We’re not big on buzzwords, but we do care about building a workplace that works for people. That commitment has
ProQuest Consulting0 Comments
A Smarter Way to Pay for AI: What Salesforce’s New Agentforce Pricing Means for You
Most customers saw immense potential in Agentforce, an always-on digital agent that could handle repetitive tasks without human input. At
ProQuest Consulting0 Comments
Salesforce Field Service Ranked #1 on G2: Real Customer Results
We’re proud to see Salesforce Field Service ranked #1 on G2 for field service management, and even prouder of what
ProQuest Consulting0 Comments
Meet Alex: New Technical Consultant
🎉 Meet Our New Salesforce Technical Consultant, Alex Moldovan!🎉 With deep expertise in Salesforce OmniStudio, a foundation in UI/UX design,
ProQuest Consulting0 Comments
AI won’t replace your business, but a business that uses AI might.
AI is transforming the way businesses operate, and it’s happening fast. But it’s not the technology itself that poses the
ProQuest Consulting0 Comments
Why Your First-Time Fix Rate Is Low (And How to Fix It with Salesforce + AI)
Are your service technicians running around, wasting time on repeat visits? Costs are piling up. Your team is working harder,
ProQuest Consulting0 Comments
Meet Natalia: New Functional Consultant
🎉 Meet Our New Salesforce Functional Consultant, Natalia Machura!🎉 With 4+ years of Salesforce experience, Natalia specialises in configuring, automating,
Tags
agentforce
agile
AI
AI Agents
artificial intelligence
australia
automation
awards
b2b
business insights
business transformation
cancellation
case management
contact centre
cpq
customer
customer experience
customer service
customer success
digital transformation
diversity
dreamforce
employee engagement
employees
engagement
equality
event
events
field service
financial services
great place to work
healthcare
net zero
recommendations
sales
salesforce
service
social impact
success
support
Sustainability
technology
tips
updates
upskill