Is ChatGPT Actually Omniscient?

Omniscient /ɒmˈnɪsɪənt/: knowing everything.

In the world of AI, there’s a common misconception that technology like ChatGPT or any Artificial Intelligence Platform holds all the answers, an all-knowing oracle at our digital fingertips. With it reaching 1 million users in over 5 days, and over 1.6 billion visits in June 2023 alone, more and more people are leaning to ChatGPT for insights.

Our customers are at the very least intrigued. They want to know how they can leverage the capabilities of ChatGPT to bring efficiencies to their business, but more importantly, they are worried about being left behind if they don’t jump on the AI-bandwagon immediately.

But let’s take a step back and debunk some key facts about the technology- is it really omniscient as some people believe?

ChatGPT Perception vs. Reality

When we interact with systems like ChatGPT, it’s easy to perceive them as all-encompassing, capable of instantly comprehending and addressing any query we throw their way. However, the reality is more intricate. Just like any other AI, ChatGPT’s knowledge is drawn from the data it’s been trained on, and its performance is tightly linked to the algorithms and rules guiding its actions.

Consider ChatGPT’s functionality as a symphony. The data it has absorbed is like the sheet music, providing the foundational notes for its responses. The algorithms and rules are the conductors, orchestrating how those notes come together to form coherent melodies of information. Without the right data, the symphony would be incomplete, and without the guiding algorithms, the performance might fall into discord.

But imagine if a single off-key note found its way into the sheet music – it could disrupt the entire composition. Similarly, if inaccurate or misleading information is fed into ChatGPT, its responses can deviate from the mark, leading to confusion rather than clarity.

ChatGPT Speed vs. Validation

ChatGPT’s lightning-fast processing speed is undoubtedly impressive. It can generate responses in the blink of an eye, carrying out tasks that might take humans considerably longer. But there’s a trade-off here. While speed is an asset, it doesn’t equate to the depth of human validation. A racer who goes off track at the fastest speed can’t win the race if he doesn’t follow the correct route. Humans possess the unique ability to critically assess the correctness of work and the connections between ideas.

In any project, quality is always valued over speed. There’s no use in being able to build fast, and finding out that it is filled with hundreds of errors in production, making it unusable. AI has no sense of data integrity since they only derive connections based on what they are fed, meanwhile humans possess the power of context, nuance, and real-world experience. ChatGPT may provide answers, but it’s humans who ultimately determine their accuracy.

Instances of ChatGPT’s shortcomings in logical reasoning (left and right).

If you’re interested in more errors like these ones, check out this compilation of errors from ChatGPT.

The Human-AI Symbiosis

Rather than pitting humans against AI, we should embrace the idea of working together. AI tools like ChatGPT can swiftly generate ideas and solutions, augmenting human capabilities. But it’s the discernment and judgement of humans that elevate these solutions from being good to being exceptional. This is why companies like Salesforce are implementing “Human in the Loop” as they build ethical AI.

Here are some tips instead to make the most of your AI Platform and harness its full potential to help your business grow:

  1. Define Clear Objectives:
    Whether it’s enhancing customer support, generating marketing content, or brainstorming ideas, having a clear purpose will guide your interactions and yield more relevant outcomes.
  2. Provide Context:
    ChatGPT relies on your skill to create prompts to answer your questions with more accuracy. Remember to always provide context and separate personally identifiable Information to ensure governance with your data.
  3. Treat ChatGPT as a learning partner:
    Engage in iterative conversations and refine your questions based on its responses. Over time, you’ll train the model to better understand your unique needs and preferences.
  4. Stay Informed:
    AI, including ChatGPT, evolves rapidly. Stay updated on its capabilities, advancements, and limitations. Regularly explore new features and updates to ensure you’re leveraging the latest tools for your benefit.
  5. Continuous Learning:
    Encourage your team to learn about AI and its applications. The more they understand how ChatGPT works, the better they can leverage its capabilities and navigate its limitations.

In the end, AI’s brilliance lies in its ability to assist, not replace, human intellect. It’s a testament to human innovation and ingenuity, offering a glimpse into the remarkable ways we can collaborate with technology to enhance our understanding and tackle complex challenges. So, while ChatGPT isn’t omniscient, it is a fascinating companion on our journey of knowledge and exploration.

If you’re planning to get started with your AI Adoption Journey, and are looking for a partner to help you incorporate your usage of AI in your business operations, hit us up with an email at or fill up our contact form:

We’d be happy to jump in and help you navigate through the latest technologies and how to best achieve your business goals powered by Salesforce and AI.

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