ProQuest is an Agentforce Certified Partner: Pioneering Autonomous Agents in Australia
The I in our core values ETHICS comes from the fact that Innovation is in our DNA. Over the last 13 years, we have helped countless of companies become early adopters of new cutting-edge technologies. As their trusted advisors, we have guided our customers on their GenAI readiness and we are thrilled to be one of the few partners who will be leading the charge for the rollout of AI-powered Autonomous Agents in Australia.
Say goodbye to frustrating, one-size-fits-all responses and hello to intelligent AI assistants that actually get things done. With our Salesforce and AI expertise, ProQuest Consulting has been selected as a certified Agentforce partner, redefining what’s possible for Australian businesses. As your trusted AI expert, we tailor every activation for real impact—harnessing the power of autonomous agents to elevate your business operations and deliver next-level results.
What is Agentforce?
Unveiled at Dreamforce, Agentforce is Salesforce’s newest AI advancement, designed to enhance customer interactions and optimise operations with the collaboration of humans and autonomous agents.
Unlike traditional chatbots, Agentforce integrates deeply with corporate data systems, intelligently assisting with operations in sales and service, while knowing when to hand off complex issues to human experts. Here’s what makes it unique:
- AI Flexibility: connects with any leading AI engine, so you can work with the platform that suits your business best.
- Intelligent Responses: Agentforce automatically draws information from knowledge bases and CRM data to deliver fast, accurate answers—no more waiting for agents to gather them.
- Takes Actions: beyond Q&A—Agentforce books appointments, checks orders, initiates returns, and more, allowing human agents to focus on higher-value interactions.
ProQuest: Agentforce Certified Partner
As more businesses embrace Agentforce, ProQuest is thrilled to lead this revolution, ready to bring transformative AI impact across industries—unlocking new value, enhancing customer experiences, and setting a new standard for operational efficiency.
With over 13 years in the industry, ProQuest has earned its place as one of the few certified Agentforce partners in Australia. Our consultants bring unmatched expertise, credentials, and a drive to create impactful, results-driven solutions.
Here’s how ProQuest’s Agentforce deployment works:
- Proof of Concept (POC): We start with a POC to validate the technology’s impact in real-world scenarios.
- Define Use Cases: We help identify the best applications for Agentforce for our clients. Example use cases include:
- Sales: Product information retrieval, price validation, quote generation, and booking reservations.
- Service: Responding to customer inquiries, checking warranty details, tracking orders, and processing cancellations.
- Full Deployment: Once proven, we support the implementation of Agentforce into your business operations.
With a few clients already lined up to start their POCs, ProQuest is thrilled to be at the forefront of Agentforce’s debut in Australia. We’re thrilled to help pave the way for autonomous agents in customer service, sales, and operations.
Get Started with ProQuest
Agentforce opens a new frontier for business efficiency and customer satisfaction. Ready to discover its potential? Book a discovery session with ProQuest today! Contact us here.
