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Press Release: ProQuest Consulting Awarded for Innovation in Work at Dreamforce 2012

ProQuest Consulting recognised for its outstanding contribution toward customer success in first ever Salesforce.com Partner Innovation Award

Sydney, Australia, October 29 – ProQuest Consulting has announced today its receipt of the Salesforce.com Partner Innovation Award in the Innovation in Work category. The award was presented at Dreamforce 2012, the world’s largest vendor technology conference, which took place in September in San Francisco.

Comments on the News:

“We are honored to be presented with this award. It’s wonderful to be recognised for the amazing results delivered at Smartsalary. Seeing an organisation transform as successfully as Smartsalary is extremely rewarding, and to be recognised by salesforce.com as well is very humbling,” said Clive Roberts, CEO of ProQuest.

“We are proud to honor the achievements of the Salesforce Cloud Alliance Partner ecosystem and congratulate ProQuest Consulting on its Salesforce.com Partner Innovation Award,” said Elay Cohen, senior vice president, Productivity, salesforce.com. “Salesforce.com partners continue to play an important role in enabling our customers to transform their business with social and mobile cloud technologies to connect with their customers, partners and employees in entirely new ways.”

“We implemented an end-to-end deployment of Salesforce applications. This changed the way Smartsalary worked and collaborated as an organisation, and transformed the company’s sales operations and sales team with successful results,” said Steve Sacks, COO of ProQuest.

“Salesforce has really changed the game for us; once other areas of the business noticed the boost in our sales performance, productivity and staff satisfaction, it was clear that further investing in Salesforce was the way to go. Without a doubt, partnering with ProQuest has been a key factor of our success - their depth of understanding is remarkable. Together we’re continuously looking for the new frontier. The future with Salesforce and ProQuest is very exciting,” said Dave Adler, CCO Smartsalary.

Together with ProQuest, Smartsalary achieved a step-change in business outcomes: Customer enquiries and customer issues are now consolidated to one system, eliminating double data entry and improving visibility on progress and subsequent interactions; issues are assigned and tracked in the CRM system; telephony and customer interactions are fully integrated; agent productivity and call centre performance (cases open, SLAs), can now be rigorously measured and customer satisfaction results are available from within the CRM with low scores automatically triggering recovery actions.

By delivering an enterprise wide roll-out of social and mobile cloud solutions from salesforce.com (including Salesforce Sales Cloud, Salesforce Chatter, and Salesforce Service Cloud), ProQuest helped Smartsalary improve performance management of sales teams and foster company-wide collaboration by replacing use of email with Chatter.

About the Salesforce.com Partner Innovation Awards

The Salesforce.com Partner Innovation Awards is an annual awards program honoring salesforce.com’s consulting partner ecosystem for the contributions they’ve made in helping customers leverage social and mobile technologies to transform the way they run their businesses. Award winners were honored at salesforce.com’s annual Dreamforce, the world’s largest vendor technology conference, held at the Moscone Convention Center in San Francisco.

Partner recipients of a Salesforce.com Partner Innovation Award were acknowledged in one of seven categories based on their outstanding customer implementation work:

Innovation in Social Vision

Innovation in Sales

Innovation in Service

Innovation in Marketing

Innovation in Collaboration

Innovation in Work

Innovation in Platform

About ProQuest

ProQuest are a new breed of consultants: we’re focused on helping you migrate to cloud, delivering success and self-sufficiency over the long term. We partner with you for amazing outcomes.

Established in 2007, ProQuest Consulting is Australia’s Leading Cloud Services Provider. With the largest number of certified salesforce.com consultants and developers in Australia, we are able to navigate complex projects, and rapidly transition organisations to cloud based applications and infrastructure.

We specialise exclusively in cloud technology, partnering closely with salesforce.com and Zuora to provide cutting edge cloud solutions. Our team are experts in their field bringing unique technical insights to achieve amazing results.

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