New Salesforce Customer Success Specialist: Meet Stephen

As a passionate Salesforce Consultant, Mentor, Solution Architect, and R&D Specialist, I thrive on leveraging cutting-edge technology to drive impactful and transformative solutions for businesses. With an unyielding commitment to excellence, I have dedicated my career to pushing the boundaries of what’s possible in the Salesforce ecosystem.

In the role of a Solution Architect, I possess a keen eye for detail and a knack for crafting innovative and adaptable solutions. I collaborate closely with stakeholders to understand their pain points, devise strategic roadmaps, and architect sustainable solutions that drive value and streamline operations. My focus on scalability ensures that the solutions I design can evolve with my clients’ changing needs.

With a passion for reusability, I consistently seek out opportunities to stay at the forefront of innovation. My expertise enables me to envision and prototype groundbreaking solutions, unlocking untapped potential and driving competitive advantage for my clients and my colleagues.

Recognizing the significance of knowledge sharing, I am a strong advocate for mentorship. I have had the privilege of guiding and empowering fellow professionals, helping them unlock their potential and excel in their Salesforce journey and growing their career.

An experienced Salesforce and Java Technical Consultant, with a career history of over seven years of work experience in software development and technical architecture for customers in Australia, Sweden, Norway, UK and Sri Lanka.

Specialties: Apex, Visualforce, Java, C#.NET, PL/SQL, Rational Rose, ASP.NET, J2EE, PHP, ASP, HTML, XML, Javascript, XSLT, XPath, XQuery, Centura.

With 20 years of experience in IT (majority in Program and Project Management or Scrum Master roles) in various industries, and experience as Head of Operations I have been responsible for delivery of the full life cycle of IT solutions, including support and ongoing changes.

I have experience in multiple industries using methodologies including Scrum, Kanban, Waterfall and various hybrid approaches, and have worked on web, app, mobile and infrastructure projects. I have experience in working on both vendor and client sides and come from a development background.

Being passionate about nurturing great teams enables me to empower the team to deliver successful results, both on time and budget.

I am also owner / operator of EM Development since 2005, which has created Club System, a complete web application enabling membership, booking and financial management for Ski Clubs.

I’m an enthusiastic and focused Project Management Office (PMO) Leader, leveraging 20+ years’ experience across IT, combined with proven ability to lead high performing teams to deliver effective project management across transformations, software, digital and infrastructure projects.

Drawing on a broad technical aptitude, well-developed commercial acumen, and ability to cultivate high functioning teams; I deliver technical advice while setting strategy and direction, to build capability, and deliver positive change for both organisations and individuals.

A confident and influential communicator across all levels of the business, I have a proven record of combining expert industry knowledge with excellent relationship building skills to provide solutions that bridge the gap between organisations and technology.

I firmly believe that when the problem is not well understood, “solutions” only create new problems. The more we understand the problem, the more likely we understand the root cause and can create countermeasures so the problem won’t recur. Understanding the problem is the first step of any problem-solving.

I have a solid understanding of formal methodologies including Agile, Lean, PMBOK and PRINCE 2. Experienced in driving change across organisations, I have led significant Agile transformations by coaching teams to adopt a growth mindset and by supporting innovation and out of the box thinking.

Technically competent in the development of robust frameworks, skilled in overseeing projects from concept to initiation, execution and close, while providing ongoing governance; I hold a Diploma of Project Management and National Diploma Computer Studies BTech in addition to being Microsoft, Agile Coaching and Team Facilitation certified.

As a collaborative leader, I am motivated by fostering autonomy among teams through promoting a culture of growth and transparency, whilst supporting teams to think creatively, driving an enriched and sustainable workforce.

Key specialities: Project Management, Agile Leadership, Lean Thinking, Coaching & Development, Facilitation, Stakeholder Engagement, Design Thinking, Change Management, Digital Transformations, Risk Management, Strategic Planning, Cost/Benefit Analysis, Process Improvements, Governance.

Santosh Kumar Sriram has over 13 years of experience in CRM Consulting and customer interaction and has the ability to negotiate with business stakeholders, comprehend business requirements, develop processes (both business and system), and deliver customers’ extrinsic and intrinsic requirements. This surges the Customer Service Excellence for clientele and in turn results in large profits, growth and share of wallet.

He also has eight years of part time Quantitative Ability tutor experience,where he developed business related skills such as Leadership, Interpersonal Skills and Adaptability.

He is an individual who adopts a ‘should-take-the-most-efficient’ approach to work on solutions.

– Functional Specialties
Customer Relationship Management | Business Consulting | IT Consulting | Salesforce | Sales Cloud | Service Cloud | TALISMA CRM

– Technical Specialties
Lightning | APEX |JSON | Knockout JS | HTML | VisualForce Pages

I am Director and founder of Sydney-based ProQuest Consulting, a Salesforce Summit Partner. We build amazing Salesforce solutions for a wide range of customers.

We are always hiring talented committed Salesforce professionals.

As the CEO of ProQuest Consulting, a Salesforce Summit Partner with offices in Australia, I lead a team of passionate and talented professionals who deliver innovative and transformative solutions powered by Salesforce. I have over 19 years of experience in consulting, solution architecture, and business transformation.

Since 2010, we have successfully completed 450+ Salesforce transformation projects and enabled more than 20,000+ employees across various industries and sectors to enhance their performance, streamline their processes, and delight their customers. Our main focus is to bring our customers’ vision to life through agile and collaborative methods and to leverage our expertise in web services and business intelligence to create value-added solutions.

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