How Leading Retailers Are Scaling Service and Speed with Agentforce
Retail is evolving fast. It’s no longer just about price or range. Success now depends on speed, service, and how well you connect with customers. Customers want instant answers, teams are stretched thin, and loyalty is earned quickly. Agility to embrace cutting-edge technology is now essential.
According to McKinsey, AI and automation can boost frontline productivity by 40% while improving customer satisfaction. But the results don’t come from tech alone. They come from having the right tools and the right partner.
At ProQuest, we help retailers turn AI into action. With Agentforce, built on Salesforce, we’ve supported brands like Kogan and JB Hi-Fi to improve response times, streamline service, and free up teams to focus on what matters most.
Here are three real-world examples of how Agentforce is helping retailers move faster.
1. Instantly Resolve Product and Order Questions with AI Support
Product details. Order tracking. Stock availability. These are the questions every support team sees daily.
With Agentforce:
- Customers get instant answers through chat
- The system connects to live inventory, logistics, and product data
- AI handles common questions with speed and accuracy
- Complex issues are routed to agents with full context
Email and voice support are also coming soon.
👉 See it in action: Part 1 of our Agentforce Series
2. Returns and Cancellations Without the Wait
Returns and cancellations are part of retail life, but they shouldn’t create backlog.
With Agentforce:
- Customers start with simple prompts like “Cancel my order” or “Return this item”
- The AI checks status, confirms eligibility, and completes the request
- No queues, no delays, no need for manual processing
- Complex issues go to the right team with all the context provided
Customers stay happy. Your support team stays focused. No manual chaos.
👉 See it in action in Part 5 of our Agentforce Series.
3. Smarter Forecasting from Customer Signals
Spreadsheets and guesswork aren’t enough for accurate demand planning.
Agentforce uses customer interaction data to improve forecasting:
- Every search, product question, or comparison feeds into demand signals
- The system surfaces early indicators of shifting interest
- Retailers can stock smarter, avoid lost sales, and reduce excess inventory
Agentforce works with your existing data to deliver insights your team can act on.
Ready to do it right? Start with the right partner
Choosing an AI platform is important, but choosing the right partner is what brings it to life. The real value comes when AI is tailored to your business, your team, and your goals.
At ProQuest, we’re proud to be one of Australia’s leading Agentforce implementation partners. We work with you to embed AI in ways that drive measurable outcomes, from faster response times to streamlined operations and stronger customer satisfaction.
Our clients have reduced ticket volumes, improved team productivity, and scaled service without increasing headcount👉 Want to see what Agentforce could look like in your business? Let’s have a conversation.
