ProQuest and Kudosity Make History with Agentforce’s First APAC Project! 🚀
It’s official— Kudosity signs with ProQuest for Agentforce’s first-ever project in APAC! We’re thrilled to bring AI-driven innovation to their customer service, setting new standards for customer engagement across the region.
If you’ve ever received an SMS ride update from Uber or travel details from Flight Centre, you’ve already experienced Kudosity’s Messaging Platform at work. They power these notifications, helping businesses connect with their customers with essential information, efficiently and quickly. Now, with Agentforce, Kudosity is set to enhance its customer engagement to new heights!
Elevating Customer Service
With Kudosity, we initially explored building a rule-based chatbot to support their customer service team, but as customer expectations rose, they realised they needed more. To meet growing demands for personalised, efficient service, they wanted a solution that could adapt and scale with them. This led Kudosity to consider Agentforce, a move that would bring their service vision far beyond a standard chatbot.
Kudosity and AI, and the Choice to Go Ahead with Salesforce
Kudosity is no stranger to AI. In fact, building AI-driven conversational bots is part of their portfolio! With such a strong background in AI, they could have chosen to build their own solution in-house. But instead, they recognised that integrating with Salesforce was the best approach for scalability and performance. Agentforce was the perfect fit, offering powerful automated agent capabilities that aligned precisely with Kudosity’s goals for customer experience.
Agentforce + Data Cloud: A Powerful Combination
Agentforce introduces Autonomous Agents that go beyond basic chatbots. These agents offer natural language conversational interactions, understand complex situations, make decisions based on their guiderails, and act independently across channels—handling queries, managing appointments, and resolving issues. When a human touch is needed, they seamlessly pass it on to the team.
Paired with Salesforce Data Cloud, Kudosity can now unify and analyse customer data in real-time, gaining deep insights, optimising engagement, and making smart, data-driven decisions.
The Big YES to Agentforce!
By seeing Agentforce in action at World Tour, and with hands-on support from ProQuest and Salesforce, Kudosity gained the confidence to fully embrace automated agents to empower their team, streamline tasks, and elevate customer interactions.
The Kudosity team couldn’t be more excited, loving how ProQuest is enabling them to build bots independently, freeing up their team for more strategic work and elevating the quality of their support
“I’m difficult to impress, but I have rarely been that excited about a solution.”
Erin Evans, Senior Sales Operations Manager, Kudosity
Keen to know what happens next? Watch this space! See how we make history and drive Kudosity’s success!
Interested in bringing Agentforce to your business? As a certified Agentforce partner and leaders in Customer Service and Field Service, ProQuest has the expertise to make it happen. Reach out to us to learn more about how Agentforce can transform your business!
