Top 4 Sessions at Dreamforce 2024 We’re Excited For
Top 4 Sessions at Dreamforce 2024 We’re Excited For
Dreamforce 2024 is almost here, and it’s shaping up to be an absolute game-changer! As your trusted consultants in service and field service, everyone at ProQuest Consulting is excited to take this new knowledge to heart and deliver even more value for our customers with the power of AI.
Let’s take a snapshot of the key sessions in Dreamforce 2024 we’ve got our eyes on:
1. Agentforce Keynote: Build the Future with AI Agents
Wednesday, Sep 18, 9:00 AM - 9:50 AM PDT (Thursday, Sep 19, 2:00 AM - 2:50 AM AEST)
Exciting news for our Field Service customers! Agentforce is about to shake things up by taking over appointment scheduling – yep, AI agents will soon be doing it all on their own.
Just think of the boost in efficiency and how happy your customers will be! With AI on the job, service will be quicker, smarter, and running 24/7, so your business can stay on top of things like never before. We’re really onto this and can’t wait to be one of the first to bring this game-changing tech to your organisation! 💖
2. Service Keynote: Humans with AI Agents Deliver Effortless Service
Wednesday, Sep 18, 11:00 AM - 11:50 AM PDT (Thursday, Sep 19, 4:00 AM - 4:50 AM AEST)
Heads up, our service industry customers! 📣
Get ready to take your contact centres to the next level! Imagine teaming up with an AI agent from the first customer touchpoint right through to resolution – on any channel! This session is all about how humans and AI can work together to make service super smooth and effortless. Whether it’s self-service, your contact centre, or out in the field, the innovations we’ll explore are set to change the game, and we can’t wait to help you be one of the first to try them out!
3. MuleSoft Keynote: Build a Foundation for Autonomous AI
Wednesday, Sep 18, 6:00 AM - 6:50 AM GMT+8 (Wednesday, Sep 18, 8:00 AM - 8:50 AM AEST)
Not sure how to kick off AI in your organisation? It’s all about the data! AI is only as good as what you feed it, and that’s where MuleSoft comes in. With their tools for integration, automation, and API management, you can lay a solid foundation for autonomous AI that runs smoothly and delivers real results. Whether you’re just starting out or ready to scale, let’s see how MuleSoft can help you make it happen at Dreamforce 2024. 💡
4. Public Sector Keynote: The AI Enterprise for Government
Thursday, Sep 19, 12:30 PM - 1:20 PM PDT (Friday, Sep 20, 5:30 AM - 6:20 AM AEST)
This Dreamforce 2024 session is a must for anyone in government looking to bring AI and digital transformation together. Build trust with communities, improve connections, and create amazing customer experiences. By integrating AI into the flow of public sector work, AI is set to deliver smarter, more efficient services that better meet the needs of citizens. 🤝
Can’t make it in person in Dreamforce 2024? No worries – you can catch all the action on Salesforce+ after the event! And if you want to learn how these innovations can work for your business, ProQuest Consulting is here to help you make the most of them. Reach out to us to explore how we can bring these AI-driven solutions to your organisation.