ProQuest Consulting: Leading Innovation at FSM Summit 2024
Is your field service operations ready to lead the future, or will you be left playing catch-up? ❓
Last August 27-28, ProQuest Consulting participated in the Field Service Management (FSM) Summit 2024, where over 200 cross-industry service, support, and customer success leaders discussed the transformative trends shaping the future of field service operations in Australia. As the industry races towards autonomous service models, accelerated digitisation, and an uncompromising focus on customer-centricity, the question isn't if you'll adapt, but how quickly you can lead this change.
And we’re not letting our customers be left behind. We’re fully committed to ensure our customers are at the forefront of these advancements, demonstrating our capabilities as Australia's foremost experts in transforming field operations.
Embracing the Future of Field Service
From leveraging remote services to integrating AI, the pace of change for field operations is accelerating. Organisations must be prepared to lead and embrace these advancements to meet evolving service demands.
To meet changing customer needs, companies need to embed customer-centricity, drive growth and efficiency, and monetise their operations effectively across all facets of field service management.
ProQuest Consulting: Your Field Service Legends 🤝
At ProQuest Consulting, we are passionate about empowering business leaders and changemakers to transform their teams and achieve unprecedented performance levels with tailored Salesforce Solutions.
We have extensive experience across virtually every field service use case in Australia, and our commitment to excellence drives us to help our customers turn their challenges into successes.
Here are some of the transformative outcomes we've delivered for our clients:
- JB Hi-Fi: Supported a 500% increase in installation requests during Black Friday.
- Smart Energy: Reduced sale-to-installation time by 40%.
- BOC Australia: Boosted technician productivity by 10% through Smart Scheduling.
- The Grout Guy: Increased overall productivity by 120% in just five weeks.
As we look ahead to the future, we are more committed than ever to helping our customers achieve excellence in their operations.
Ready to Revolutionise Your Field Service?
Say goodbye to the pains of manual processes in FSM. ProQuest is 100% driven by business value, and we are here to help you validate the return on your investment. Schedule a Free ROI Assessment with us today, and discover why we are the best and fastest partner to transform your field operations.
Unlock your maximum potential with ProQuest Consulting – because when it comes to field service, we're the legends leading the way.
