Bidding adieu to 14 years with Zendesk, Kogan has joined forces with Salesforce and ProQuest, welcoming a new era of advanced customer service powered by Service Cloud Omni-Channel, LiveChat, Chat Bots, Voice, Experience Cloud, Einstein, and Analytics.
Our collective goal? To empower Kogan to delight their 4 million customers on every single touchpoint throughout the journey with their newly designed Salesforce platform.
Electronics, Consumer Goods
South Melbourne, VIC
Our Winning Strategy: Agility
Our agility shone through in every facet of this journey. ProQuest and Salesforce exhibited adaptability in:
Teamwork made the dream work
We want to extend our heartfelt thanks to the broad Salesforce team engaged on this deal, and in particular Francois Nasseys, Trifon Gialouris, Roland Shepherd, Eric Anderson and Roula Psomiadis.
Our joint effort embodies the true spirit of partnership. It’s been a rollercoaster of highs and lows, but by addressing each challenge head-on, we were able to progress and secure the win.
Congratulations to you all. Together, we made it happen!
Let’s carry this momentum forward to our next big win.