Copilots vs. Autonomous Agents: The Next Wave of AI
Dreamforce is here and has AMAZING news: Agentforce is here!
In today’s world, workforces are overloaded, and customers want more – faster and better than ever. So how do we keep up? The answer lies in the next big leap in AI: Autonomous Agents.
We at ProQuest Consulting are excited to dive into this game-changing innovation for our customers and explore how it’s going to revolutionise sales, service, and various industry markets.
The Evolution of AI in Businesses
People want quick, accurate answers, not walls of text or links to long documents. We’ve come a long way from chatbots that could only handle simple questions and crumbled with anything more complex.
Next came Copilots – AI tools powered by large language models (LLMs), offering advanced natural language processing (NLP). They were a step up, offering personalised support but still needing humans to make the final call.
Now, we’ve got Autonomous Agents. These aren’t just smarter; they understand prompts, make decisions, and take action independently. And when things get tricky, they know when to pass the job to a human.
Are Agents There to Replace Humans?
Not at all! Autonomous Agents aren't about replacing your staff—they’re about empowering them to do more valuable work. Agents are smart enough to recognise when they need human input. By handling repetitive, time-consuming tasks, these agents free up your team to focus on creative problem-solving, strategy, and delivering outstanding customer experiences.
Why Agentforce is the Best Place to Build Autonomous Agents
The world wants higher productivity, better margins, and top-notch customer service. In the past, we all tried building our own AI to get there, but by the time you finish, you realise that it’s already outdated. That’s where Agentforce comes in, decked out with cutting-edge AI automation, thanks to Salesforce’s acquisition of Airkit.ai.
- Low-Code Agent Building: Agent creation is simple with Agent Builder—just define the tasks, give natural language instructions, and set up a library of actions. You can even monitor and test an agent’s responses right in the builder.
- The Atlas Reasoning Engine: the brain that allows agents to respond naturally, adapt to different situations and handle multi-turn interactions. Boost accuracy by defining topics that classify requests and set clear rules on what actions the agent can take.
- Trust & Guardrails: guardrails can be set up on key topics and instructions, so agents know when to escalate or hand off tasks to a human. Plus, the Einstein Trust Layer ensures that your data stays secure and private—no Salesforce data is shared or retained by third parties.
Key Use Cases for Agentforce:
Here’s how some early customers are already seeing success with Agentforce:
- Expand Self-Service: Extend self-service to cover every question in your knowledge base. No more links from chatbots—customers get quick, relevant answers straight within the conversation.
- Personalised, Dynamic Responses: Say goodbye to canned responses! Agentforce provides personalised, dynamic replies tailored to each customer’s needs and situation, making every interaction feel like it’s coming from a real person.
- Shift in Conversational Design: Agentforce makes it easier to adapt conversations on the fly, ensuring every customer question is answered accurately. It’s a big step up from traditional chatbots, allowing for more natural, human-like exchanges.
Fortune 500 companies using Agentforce have seen impressive results—33% more accuracy compared to DIY AI solutions and 2x more relevance in customer interactions. This means you can rely on Agentforce to provide spot-on, helpful responses every time.
Get Started with Autonomous Agents Today!
Can you imagine your business powered by these agents? You can:
- Provide 24/7 support with service agents
- Maximise your pipeline with sales agents
- Optimise campaigns with marketing agents
- Give shoppers a personalised concierge experience with commerce agents
Work with ProQuest Consulting, and let’s bring this next wave of AI to your business. Together, we’ll deploy autonomous agents that enhance customer experiences, boost productivity, and help you stay ahead of the competition. The future is here—are you ready to power up?
