- Lvl 12, 3 Spring Street, Sydney
- info@proquestit.com
Email us at
info@proquestit.com
JB Hi-Fi Group is one of Australia’s best-known retailers, offering a wide range of electronics, home appliances and tech solutions for both consumers and schools. The business has grown across multiple brands and services, including JB Hi-Fi, The Good Guys and JB Education.
As JB Hi-Fi Group expanded, the need for smarter systems to support operations became more important. That’s where we came in. We’ve worked closely with their teams to improve sales processes, streamline field service operations and support customer service teams through tailored Salesforce solutions.
Customer's Success
Unified Customer Platform:
- Increased sales productivity with real-time collaboration tools, automation, and integration
- Optimised sales & pipeline analysis for easier identification of selling opportunities to drive growth
- Improved data integrity, reporting accuracy
- Improved user adoption after training and support with a standardised & simplified sales process
Field Service Solution:
- +43% increase in installation sales
- Was able to support 5x more installations vs weekly average
- Scheduling Automation & Advanced Optimisation
- Drastically Reduced Manual Tasks and Admin Work related to Appointments & Scheduling
- Strengthened communication between dispatchers, technicians, and customers
- Instant reporting and dashboards
Case & Warranty Management Portal:
- Streamlined operations and reduced manual effort through a unified service platform
- Faster, more transparent support experience for parents, schools, and JB Education’s internal teams
- Improved accuracy in asset tracking and case management, leading to fewer errors and delays
- High customer satisfaction driven by a smooth implementation, clear communication, and measurable business impact
Marketing Automation:
- Significantly improved campaign creation delivery and market responsiveness
- Increased confidence and capability in MCAE dto deliver personalised and targeted campaigns
- Cost Savings from self-management of MCAE
Testimonials:
“ProQuest has been an exceptional solution partner.
They’ve effectively functioned as an extension of our in-house delivery capability, greatly augmenting our capacity to deliver value to our system users. They’ve introduced ideas that we may not have considered otherwise.”
"Through extensive preparation which included the work we did on our Salesforce Field Service solution with ProQuest's experts, we were able to deliver a record breaking result. Which shows just how important a great installation program is to our customers.
We are very pleased by these results and already planning ahead to do even better next year. Thanks to the ProQuest team for your partnership and contribution to our success."
We are very pleased by these results and already planning ahead to do even better next year. Thanks to the ProQuest team for your partnership and contribution to our success."
“What stood out the most to us was ProQuest's ability to overcome any challenges or obstacles we encountered with relative ease. The team also showcased their in-depth knowledge and understanding of not just the MCAE product, but our Salesforce CRM as a whole.
If you can match ProQuest's professionalism, enthusiasm, responsiveness and accountability throughout your project, you can expect to achieve all your objectives.”
We are honoured to be recognised as a finalist for the CRN Impact Awards 2024 in the Business Transformation category for our work with JB Hi-Fi.
