- Lvl 12, 3 Spring Street, Sydney
- info@proquestit.com
Email us at
info@proquestit.com
Henry Schein Australia is a trusted partner to thousands of dental and medical professionals across the country. Known for their wide product range, reliable delivery, and strong customer support, they help clinics and practices stay focused on patient care.
With a strong presence in the healthcare supply space, Henry Schein Australia combines technology, logistics, and service to support both day-to-day operations and long-term growth for healthcare providers. We’ve partnered with their team to improve system efficiency, enhance visibility across platforms and create a smoother experience for both staff and customers.
Customer's Success
Repair Operations (Field Service):
- Faster response times and improved service efficiency with omnichannel support and automated workflows
- Enabled a more personalised customer experience delivery through a 360º view, enabling better service and stronger customer relationships
- Reduced admin workload, and improved resource allocation for scheduling repair operations
- Higher first-time fix rates
- Real-time inventory visibility
Technician Quoting (CPQ):
- 90% reduction in quote generation time
- Increased sales team efficiency, freeing up time to focus on customer engagement activities instead of manual pricing tasks
- Improved quote accuracy and reduced error with standard pricing across teams nationwide
- Greater scalability and faster onboarding to handle growing demand
AI Agent Transforms Support:
- 70% of customer chats, including “Where’s my order” now handled by Agentforce
- Customers get seamless, friction-free order tracking, available 24/7, without additional human manpower
- Support team is freed up for higher-value interactions
Testimonials:
“ProQuest’s expert implementation of Agentforce has helped us provide faster, more efficient service to our customers while significantly reducing call centre demand. This is a game changer for how we deliver real-time support.”
