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Smart Energy is one of Australia’s leading residential solar retailers, supporting over 20,000 homes in their move to clean, affordable energy. By offering solar and battery solutions with zero upfront cost, they make it easier for Australians to take control of their power bills.

We’ve partnered with Smart Energy since 2018, starting with the delivery of a Salesforce Field Service solution that improved productivity across 130 staff in seven offices. Since then, they’ve continued to invest in automation and platform enhancements to keep growing and delivering fast, reliable service nationwide.

Services:

Solar, Energy & Utilities

Location:

NSW, Australia

Founded:

2016

Customer's Success

Optimised Field Operations:

  • +400% productivity in year 1
  • -40% in sale-to-installation time
  • Eliminated double data entry for lead management, streamlining operations
  • Improved stock visibility and claims management, improving customer satisfaction and experience

Enhanced Lead & Telesales Management

  • Integrated Aircall with Salesforce for call monitoring, outcome monitoring
  • Reduces Double Data Entry
  • Improved Scheduling, Workload balancing and pipeline visibility in real-time

Testimonials:

Watch their video here: