info@proquestit.com
ProQuest Consulting CEO and founder, Clive Roberts discusses the importance of the human aspects of change, when implementing new business systems and processes, in the launch edition of Field Service Business in his article: “Field service management - it’s not the technology, it’s the people."
To find out what Clive had to say click here.
I am a highly skilled people, culture and talent leader with over 15 years’ experience across strategy and operations. I bring along my academic knowledge and expertise, combined with a healthy dose of emotional intelligence to design and execute strategies that help attract, develop and retain talent in the business. I have been responsible for the evolution and maturation of the people function in companies across a number of industries and have led many exciting people-centric programs and initiatives. My passion is to continuously cultivate and maintain an engaged and capable workforce whilst recognising the need to personalise the employee experience.
With 20 years of experience in IT (majority in Program and Project Management or Scrum Master roles) in various industries, and experience as Head of Operations I have been responsible for delivery of the full life cycle of IT solutions, including support and ongoing changes.
I have experience in multiple industries using methodologies including Scrum, Kanban, Waterfall and various hybrid approaches, and have worked on web, app, mobile and infrastructure projects. I have experience in working on both vendor and client sides and come from a development background.
Being passionate about nurturing great teams enables me to empower the team to deliver successful results, both on time and budget.
I am also owner / operator of EM Development since 2005, which has created Club System, a complete web application enabling membership, booking and financial management for Ski Clubs.
A confident and influential communicator across all levels of the business, I have a proven record of combining expert industry knowledge with excellent relationship building skills to provide solutions that bridge the gap between organisations and technology.
I firmly believe that when the problem is not well understood, “solutions” only create new problems. The more we understand the problem, the more likely we understand the root cause and can create countermeasures so the problem won’t recur. Understanding the problem is the first step of any problem-solving.
I have a solid understanding of formal methodologies including Agile, Lean, PMBOK and PRINCE 2. Experienced in driving change across organisations, I have led significant Agile transformations by coaching teams to adopt a growth mindset and by supporting innovation and out of the box thinking.
Technically competent in the development of robust frameworks, skilled in overseeing projects from concept to initiation, execution and close, while providing ongoing governance; I hold a Diploma of Project Management and National Diploma Computer Studies BTech in addition to being Microsoft, Agile Coaching and Team Facilitation certified.
As a collaborative leader, I am motivated by fostering autonomy among teams through promoting a culture of growth and transparency, whilst supporting teams to think creatively, driving an enriched and sustainable workforce.
Key specialities: Project Management, Agile Leadership, Lean Thinking, Coaching & Development, Facilitation, Stakeholder Engagement, Design Thinking, Change Management, Digital Transformations, Risk Management, Strategic Planning, Cost/Benefit Analysis, Process Improvements, Governance.
He is an individual who adopts a ‘should-take-the-most-efficient’ approach to work on solutions.
– Functional Specialties
Customer Relationship Management | Business Consulting | IT Consulting | Salesforce | Sales Cloud | Service Cloud | TALISMA CRM
– Technical Specialties
Lightning | APEX |JSON | Knockout JS | HTML | VisualForce Pages
I am Director and founder of Sydney-based ProQuest Consulting, a Salesforce Summit Partner. We build amazing Salesforce solutions for a wide range of customers.
We are always hiring talented committed Salesforce professionals.
As the CEO of ProQuest Consulting, a Salesforce Summit Partner with offices in Australia, I lead a team of passionate and talented professionals who deliver innovative and transformative solutions powered by Salesforce. I have over 19 years of experience in consulting, solution architecture, and business transformation.
Since 2010, we have successfully completed 450+ Salesforce transformation projects and enabled more than 20,000+ employees across various industries and sectors to enhance their performance, streamline their processes, and delight their customers. Our main focus is to bring our customers’ vision to life through agile and collaborative methods and to leverage our expertise in web services and business intelligence to create value-added solutions.
