ProQuest Helps Avenue Bank Deliver Bank Guarantees 55% Faster
So, what’s a bank guarantee? It’s a financial promise where a bank ensures payment if a client can’t meet their obligations. Essential for things like commercial leases, the traditional process has been slow and frustrating—branch visits, endless paperwork, and weeks of waiting.
Avenue Bank is Australia’s only fully licensed bank dedicated solely to bank guarantees. Their mission? To simplify a process long neglected by traditional banks and support small and medium-sized businesses (SMEs).
Avenue Bank saw the chance to disrupt this outdated approach with a fully digital solution—and ProQuest helped bring that vision to life.
The Challenge:
As Avenue Bank grew, their needs evolved, but their existing system couldn’t keep up. To bring their vision of fast, fully digital bank guarantees to life, they needed a fresh start, and a partner who could:
- Translate their vision into a scalable solution.
- Deliver quickly without cutting corners.
- Collaborate seamlessly with their engineering team.
- Bring expertise in Financial Services and Salesforce Financial Services Cloud (FSC) migrations.
ProQuest stood out with a strong track record, hands-on presales engagement, competitive pricing, and proven experience migrating other customers to FSC.
ProQuest at work:
Using our ProFSC Accelerator, ProQuest delivered a fully functional solution in just five weeks. Here’s what we achieved:
- Built a centralised platform to track every customer interaction, enabling Avenue Bank to deliver personalised and consistent experiences.
- Automated customer and referrer record creation, saving time and reducing errors.
- Designed a clear, visual funnel management process to help their team track leads efficiently and focus on conversions.
- Synced Salesforce with internal systems in real-time, ensuring accurate and up-to-date information across all platforms.
Our agile approach ensured a fast delivery while laying a strong foundation for Avenue Bank’s growth and operational efficiency.
The Results for Avenue Bank:
Avenue Bank’s new Salesforce platform slashed the bank guarantee process from 90+ days to just 40: a 55% improvement! With a fully digital, customer-first approach, their small team is outperforming much larger competitors.
"ProQuest delivery was very professional: their project delivery practice is very strong and you always know where you stand. They delivered a great Salesforce foundation which sets us up for success for the future"
Aymeric Cabuil
Chief Operating Officer
Avenue Bank
In today’s fast-paced world, no one wants to wait. With the right platform and ProQuest, you can meet your customers’ need for speed and set your business up for success. Let’s talk!
