We provide Salesforce user training services across Australia built around a single goal: enabling your teams to use Salesforce confidently and effectively. ProQuest combines structured training programmes with ongoing support to keep your users skilled, engaged and delivering value from your CRM and Field Service platforms.
Unlike one-off training sessions, our training services are powered by PQ Adoptforce, a structured 6-month adoption framework that drives user confidence, platform proficiency and measurable improvements in adoption and ROI. This is training built for lasting capability, not just initial onboarding.
Leading Australian enterprises and government organisations choose ProQuest for Salesforce user training services excellence. We provide Customer Success Plans that support complex operational environments across transport, utilities, energy, retail and manufacturing.
- Salesforce Summit Partner - Over a decade of Salesforce delivery - 100% Salesforce focused
Outstanding Customer Satisfaction
- 4.86 out of 5 CSAT - 250+ projects surveyed - Long-term enterprise partnerships
Highly Trained Salesforce Consultants
- 210+ Salesforce certifications - Number one Field Service partner in Australia - Specialists across Sales Cloud, Service Cloud and Field Service - 300,000+ combined consulting hours
Structured Training Framework
- PQ Adoptforce: structured 6-month training and enablement cycle - Design thinking, usability reviews and skill development roadmap delivery - KPI-linked adoption dashboards and executive reporting
What You Get With ProQuest
ProQuest's Salesforce user training services offer more than classroom instruction. You secure long-term partnership accountable for user capability, platform adoption and measurable business outcomes via established methodologies.
Structured training programme
PQ Adoptforce executes a structured 6-month cycle to improve team Salesforce utilisation, connected to KPIs and executive reporting.
Certified Salesforce consultants
Connect with experienced specialists possessing comprehensive platform expertise across Sales Cloud, Service Cloud and Field Service who deliver hands-on training and mentoring.
Australian-based training team
Onshore training specialists who understand local regulatory requirements, enterprise operating models and the specific needs of your teams.
Transparent performance reporting
Clear visibility into user proficiency levels, training progress, skill adoption and business impact, with governance that supports executive oversight.
Continuous skill development and improvement
Structured governance and compliance
Enterprise-grade training standards and delivery frameworks that ensure consistent capability development and support audit and compliance requirements.
A continuous development strategy that optimises user skills, adoption and return on investment whilst your business and operating model transforms.
This model ensures your users stay skilled, confident and continuously improving, while giving your leadership team the confidence that training effectiveness is tracked, user adoption is measured and platform value keeps growing.
Get a fast, practical view of how your Salesforce platform is performing today and where your greatest opportunities for adoption and ROI improvement lie. This short assessment is relevant for any Salesforce environment, whether you are managing Sales Cloud, Service Cloud, Field Service or a combination.
Salesforce User Training Services That Drive Measurable Results
Our training services combine the structure of Adoptforce with the expertise of certified specialists, so your Salesforce users do not just attend training, they continuously develop and improve.
Salesforce User Training Services
Structured training programmes, skill development and ongoing user enablement. From foundational platform training to advanced workflow mastery, we equip your teams with the knowledge and confidence to drive adoption and deliver value.
1
Persona-Based User Training
Tailored training programmes designed for different user roles and workflows across Sales Cloud, Service Cloud and Field Service. We focus on practical, role-specific skills that drive immediate adoption and productivity.
2
Field Service User Training and Enablement
Specialised training for field service teams to improve platform adoption, workforce productivity and service delivery performance through hands-on instruction and ongoing support.
3
Structured Training and Change Management
Comprehensive training programmes using the Adoptforce framework, including design thinking workshops, usability reviews, role-based training delivery, adoption dashboards and KPI-linked reporting, to drive real, measurable platform uptake.
4
Salesforce Integration and Automation
User training management of integrations and automation to reduce manual effort, improve data quality and ensure end-to-end process reliability across connected systems.
5
User Proficiency and Adoption Assessments
Regular assessments of user capability, training effectiveness, skill gaps and adoption barriers, with clear recommendations for targeted training interventions and improvement.
6
Success Stories: Proven Training and User Adoption Outcomes
Shape Levels Up Field Service Operations with Salesforce Field Service and ProQuest
Founded in 1989, Shape Australia is a leading construction and project management company. ProQuest transformed their field service operations using Salesforce Field Service, delivering measurable improvements in workforce performance and operational visibility.
From Nintex to Salesforce: Streamlining Zimmer Biomet's Core Processes with ProQuest
ProQuest worked with Zimmer Biomet to migrate from Nintex and streamline their core operational processes within Salesforce, strengthening the company's long-term platform capability and reducing process complexity across the business.
"ProQuest was amazing! I cannot thank them enough for their hard work, commitment and dedication to the service cloud project. Big shout out to the team for their exceptional work."
Joshua Olds Head of IT, Kogan
'ProQuest has been an exceptional Solution Partner. They've effectively functioned as an extension of our in-house Delivery Capability, greatly augmenting our capacity to deliver value to our system users.'
Jake Goodey General Manager, Operations, JB Hi-Fi
Insights from Our Experts
How CIOs Should Evaluate Agentforce Beyond the Demo
What are Salesforce user training services in Australia?
What is PQ Adoptforce and how does it work?
What is the difference between comprehensive training programmes and ad hoc user instruction?
Who are ProQuest's training services designed for?
How do user training services improve ROI?
Salesforce user training services in Australia provide structured, ongoing training and skill development for Salesforce users. For Salesforce environments, this includes role-based training delivery, hands-on enablement, usability coaching, training effectiveness measurement, continuous improvement and executive reporting, delivered through a structured methodology rather than one-off training sessions alone.
PQ Adoptforce is ProQuest's structured 6-month training and adoption programme, designed to continuously improve how your teams use Salesforce and measure the value it delivers. It follows the ADOPTS framework (Assess, Define, Optimise, Promote, Track, Strategise) and includes design thinking workshops, usability reviews, persona-based training delivery, adoption dashboards and quarterly business reviews. It is included in all training service packages from Bronze tier upwards.
Ad hoc user instruction addresses immediate training needs. Comprehensive training programmes are proactive and structured: they develop user capability systematically, improve platform adoption, deliver ongoing skill development and provide governance frameworks that reduce adoption barriers and improve ROI. ProQuest's training services combine both streams, with structured training delivery via Adoptforce and responsive user enablement with SLA-backed support.
Our training service packages are designed for CIOs, Heads of IT, Salesforce Platform Owners and Operations Leaders who want structured, long-term user training and enablement rather than ad hoc instruction. They are particularly suited to organisations with complex CRM, Field Service or multi-cloud Salesforce environments looking to improve user adoption and maximise return on investment.
ProQuest improves Salesforce ROI through a combination of structured user training, continuous skill development and executive-level reporting. By reducing adoption gaps, building user confidence and aligning training initiatives to business priorities, organisations consistently see improvements in user productivity, data quality and measurable commercial outcomes.
Elevate Your Salesforce User Training Services Today
If your Salesforce users lack confidence, adoption is lagging or user proficiency is limited, ProQuest can help you move from ad hoc training to structured, measurable skill development. Our training service packages are built to deliver lasting capability, not just resolve immediate training gaps.
ProQuest works to empower companies in Australia and New Zealand to achieve higher performance through the delivery of tailored Salesforce solutions using disciplined Agile Scrum methodology.
We bring customer's vision to life through efficient delivery of innovative and transformative solutions powered by Salesforce.
Contact
• Lvl 12, 3 Spring Street, Sydney
• The Executive Centre Level 22, Salesforce Tower, 180 George St, Sydney NSW 2000
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