Strategic ROI Analysis. Measurable Value. Ongoing Salesforce Optimisation.
Salesforce ROI consulting drives business success across Australia through ProQuest's focused methodology. One mission guides our approach: ensuring your platform investment generates measurable, sustained returns. ROI-focused analysis integrates with expert support to maintain CRM and Field Service systems at optimal performance aligned with priorities.
Our ROI Consulting Plans utilise PQ Adoptforce, a proven 6-month framework that enhances user confidence, platform effectiveness and executive ROI transparency. This constitutes ROI consulting designed for strategic outcomes, not analytical exercises.
Australian enterprises and government organisations choose ProQuest for Salesforce ROI consulting expertise. Our specialised approach supports complex operational requirements across transport, utilities, energy, retail and manufacturing sectors.
- Salesforce Summit Partner - Over a decade of Salesforce delivery - 100% Salesforce focused
Outstanding Customer Satisfaction
- 4.86 out of 5 CSAT - 250+ projects surveyed - Long-term enterprise partnerships
Highly Trained Salesforce Consultants
- 210+ Salesforce certifications - Number one Field Service partner in Australia - Specialists across Sales Cloud, Service Cloud and Field Service - 300,000+ combined consulting hours
Proven ROI Analysis Framework
- PQ Adoptforce: structured 6-month ROI optimisation cycle - Design thinking, usability reviews and roadmap delivery - KPI-linked adoption dashboards and executive reporting
What You Get With ProQuest
When you engage ProQuest for Salesforce ROI consulting, you receive more than operational support. Our enduring partnership drives platform performance, user adoption and measurable business outcomes through structured approaches.
Structured ROI analysis programme
Through the PQ Adoptforce framework, we execute a structured 6-month cycle to analyse and improve Salesforce ROI, aligned with KPIs and executive oversight.
Certified Salesforce consultants
Access experienced specialists offering comprehensive platform expertise covering Sales Cloud, Service Cloud and Field Service.
Australian-based consulting team
Australian consultants familiar with regulatory compliance, enterprise systems and time-sensitive support requirements.
Transparent ROI reporting
Transparent visibility into ROI metrics, delivery milestones, service standards and business outcomes, backed by governance facilitating senior management oversight.
Continuous optimisation and improvement
Structured governance and compliance
Commercial-level governance, robust security protocols and systematic delivery processes that minimise platform exposure and support audit and compliance needs.
A structured development path that drives better performance, adoption and ROI as your business and operating model advances.
This model ensures your Salesforce environment stays stable, secure and continuously improving, while giving your leadership team the confidence that adoption is tracked, ROI is measured and platform value keeps growing.
Get a fast, practical view of how your Salesforce platform is performing today and where your greatest opportunities for adoption and ROI improvement lie. This short assessment is relevant for any Salesforce environment, whether you are managing Sales Cloud, Service Cloud, Field Service or a combination.
Salesforce ROI Consulting That Drive Measurable Results
Professional ROI consulting merges Adoptforce's proven framework with certified expert support, delivering measurable Salesforce outcomes that drive operational excellence through continuous enhancement.
Salesforce ROI Consulting
Salesforce ROI consulting across value analysis, return management and ROI delivery. From evaluating investment returns to executing value enhancements, we ensure financial effectiveness and ROI advancement.
1
CRM Application Support
Responsive support and continuous optimisation across core CRM workflows that underpin sales, service and customer engagement. We work across Sales Cloud, Service Cloud and all connected platforms.
2
Field Service Management Support
ROI consulting and value-driven improvement of Salesforce Field Service to maximise scheduling efficiency, workforce productivity and service delivery returns.
3
User Adoption and Change Management
ROI consulting programmes employing the Adoptforce framework, featuring value training, consulting reviews, return dashboards and investment-linked reporting, to provide ROI-focused, measurable platform consulting.
4
Salesforce Integration and Automation
ROI-driven management of integrations and automation to reduce manual effort, improve data quality and ensure end-to-end process reliability across connected systems.
5
System Health Checks and Performance Audits
ROI platform health diagnostics examining technical debt, security posture issues and performance limitations, with value-driven improvement guidance.
6
Success Stories: Proven Adoption and Performance Outcomes
Shape Levels Up Field Service Operations with Salesforce Field Service and ProQuest
Founded in 1989, Shape Australia is a leading construction and project management company. ProQuest transformed their field service operations using Salesforce Field Service, delivering measurable improvements in workforce performance and operational visibility.
From Nintex to Salesforce: Streamlining Zimmer Biomet's Core Processes with ProQuest
ProQuest worked with Zimmer Biomet to migrate from Nintex and streamline their core operational processes within Salesforce, strengthening the company's long-term platform capability and reducing process complexity across the business.
'ProQuest was amazing! I cannot thank them enough for their hard work, commitment and dedication to the service cloud project. Big shout out to the team for their exceptional work.'
Joshua Olds Head of IT, Kogan
'ProQuest has been an exceptional Solution Partner. They've effectively functioned as an extension of our in-house Delivery Capability, greatly augmenting our capacity to deliver value to our system users.'
Jake Goodey General Manager, Operations, JB Hi-Fi
Insights from Our Experts
How CIOs Should Evaluate Agentforce Beyond the Demo
What is the difference between ROI consulting and reactive IT support?
Who are ProQuest's ROI consulting services designed for?
How does Salesforce ROI consulting improve ROI?
Salesforce ROI consulting in Australia provides ROI analysis, optimisation and strategic advisory of Salesforce platforms. For Salesforce environments, this includes ROI-focused assessment, performance monitoring, security governance, continuous improvement and executive reporting, delivered through a structured methodology rather than reactive support alone.
PQ Adoptforce is ProQuest's structured 6-month ROI optimisation programme, designed to continuously improve how your teams use Salesforce and measure the value it delivers. It follows the ADOPTS framework (Assess, Define, Optimise, Promote, Track, Strategise) and includes design thinking workshops, usability reviews, persona-based training, adoption dashboards and quarterly business reviews. It is included in all ROI Consulting Plans from Bronze tier upwards.
Reactive IT support resolves issues after they occur. ROI consulting is proactive and strategic: it analyses platform performance, identifies optimisation opportunities, improves user adoption, delivers roadmap enhancements and provides governance frameworks that reduce risk and improve ROI. ProQuest's ROI consulting combines both streams, with structured adoption delivery via Adoptforce and responsive case management with SLA-backed support.
Our ROI Consulting Plans are designed for CIOs, Heads of IT, Salesforce Platform Owners and Operations Leaders who want structured, long-term Salesforce ROI optimisation rather than ad hoc assistance. They are particularly suited to organisations with complex CRM, Field Service or multi-cloud Salesforce environments looking to improve adoption and maximise return on investment.
ProQuest improves Salesforce ROI through a combination of strategic ROI analysis, continuous platform optimisation and executive-level reporting. By reducing adoption gaps, eliminating technical debt and aligning Salesforce enhancements to business priorities, organisations consistently see improvements in user productivity, data quality and measurable commercial outcomes.
Maximise Your Salesforce ROI Consulting Today
If investment returns lack clarity or platform value remains unclear, ProQuest's Salesforce ROI consulting helps you transition from reactive support to structured, measurable improvement. Our Customer Success Plans are designed for sustainable outcomes, not quick fixes.
ProQuest works to empower companies in Australia and New Zealand to achieve higher performance through the delivery of tailored Salesforce solutions using disciplined Agile Scrum methodology.
We bring customer's vision to life through efficient delivery of innovative and transformative solutions powered by Salesforce.
Contact
• Lvl 12, 3 Spring Street, Sydney
• The Executive Centre Level 22, Salesforce Tower, 180 George St, Sydney NSW 2000
We acknowledge the Traditional Owners of the land where we work and live. We pay our respects to Elders past, present and emerging. We celebrate the stories, culture and traditions of Aboriginal and Torres Strait Islander Elders of all communities who also work and live on this land.Nothing foundTextText-UnitConvert toText
HomeWhat We DoCustomersBlogContact Us
Email us at 
