ProQuest Consulting is an award winning Salesforce Summit Partner and Australia’s leading provider of Salesforce managed services. With more than 450 successful implementations since 2010 and a 4.93 out of 5 satisfaction rating, we help organisations maintain, optimise and continuously improve their Salesforce platform through certified expertise and 100 percent Agile delivery.
Why Choose Salesforce Managed Services for Your Ongoing Success
Selecting the right Managed Services partner determines whether your Salesforce platform becomes a competitive advantage or an expensive disappointment. Certified Managed Services providers possess validated expertise, proven methodologies and direct access to Salesforce resources that internal teams and generalist IT support simply cannot match.
Summit Partner status, the highest tier in Salesforce's partner ecosystem, signifies exceptional technical capability, customer success and innovation. ProQuest Consulting holds this prestigious designation alongside over 200 Salesforce certifications across our team, ensuring you work with support specialists who understand the platform inside and out.
The cost of choosing the wrong support partner is substantial. Research shows that 68% of unsupported Salesforce platforms either stagnate or require expensive professional remediation within 12 months. Offshore support teams often provide generic assistance that ignore Australian regulatory requirements and local business practices. Generalist IT firms lack the deep Salesforce expertise required for complex optimisations and integrations.
ProQuest's 100% Agile approach with responsive support and proactive monitoring ensures complete transparency, rapid issue resolution and continuous alignment with your business objectives. You gain real-time visibility into platform health, immediate access to your support team and the confidence that comes from working with Australia's most trusted Salesforce specialists.
Comprehensive Salesforce Managed Services from Australia's Leading Summit Partner
ProQuest provides end-to-end Managed Services designed to maintain, optimise and evolve your Salesforce platform whilst positioning your organisation for sustainable growth.
Proactive Platform Monitoring & Maintenance
Australia's leading Managed Services provider, transforming reactive firefighting into proactive optimisation and platform uncertainty into reliable performance.
Our Managed Services solutions deliver:
✔ 24/7 platform monitoring with AI-powered alerts that identify issues before they impact users
✔ Proactive maintenance including security updates, release management and performance tuning
✔ Dedicated support team with guaranteed response times and direct access to certified experts
✔ Continuous optimisation that ensures your platform evolves with your business needs
✔ Strategic consultation on new features, best practices and platform enhancements
Proven results:
99.9% Platform uptime and availability
60–80% Reduction in support tickets
50–70% Faster issue resolution
30–40% Lower total cost of ownership
User Support & Training
Empower your team with responsive support and continuous learning. Our Managed Services include helpdesk support, user training programmes, knowledge base development, onboarding for new users and ongoing coaching that ensures your team maximises Salesforce capabilities and drives adoption across your organisation.
Release Management & Feature Adoption
Stay ahead with Salesforce's three annual releases through expert evaluation, testing and implementation. Our team reviews new features, assesses business impact, manages sandbox testing and coordinates production deployment, ensuring you benefit from platform innovations whilst maintaining stability and minimising disruption.
Security & Compliance Management
Protect your data and maintain compliance through continuous security monitoring, regular audits, permission reviews and policy enforcement. We ensure your Salesforce platform meets Australian regulatory requirements including privacy legislation, industry standards and internal governance frameworks whilst implementing security best practices.
Integration Support & Maintenance
Maintain seamless connectivity between Salesforce and ERP systems (SAP, Oracle, Microsoft Dynamics), accounting platforms (Xero, MYOB, QuickBooks), legacy databases and industry-specific applications. Our MuleSoft-certified consultants monitor, troubleshoot and optimise integration architectures ensuring real-time synchronisation and unified data.
Platform Optimisation & Enhancement
Continuously improve platform performance through regular health checks, automation opportunities, workflow optimisation and custom development. Our proactive approach identifies inefficiencies, recommends enhancements and implements improvements that increase user productivity and business value.
Strategic Business Reviews
Partner with ProQuest for quarterly strategic reviews assessing platform performance, user adoption, business alignment and roadmap planning. Our consultants provide data-driven insights, benchmark against industry standards and recommend initiatives that ensure your Salesforce investment continues delivering measurable business outcomes.
Generic Managed Services fail because they ignore industry-specific workflows, regulatory requirements and operational realities. ProQuest's deep domain expertise ensures your support aligns with sector best practices.
FSC implementation, APRA compliance, relationship banking, AML monitoring
75+ projects
Public Sector
Citizen engagement, accessibility compliance, case management, transparency reporting
50+ projects
Retail
Omnichannel commerce, field service coordination, inventory management, personalisation
80+ projects
Manufacturing
Quote-to-delivery, field service, warranty management, supply chain visibility
70+ projects
Healthcare
Patient engagement, HIPAA compliance, care coordination, EHR integration
40+ projects
Energy and Utilities
Our Managed Services address workforce management for installation technicians, regulatory compliance, customer portals and meter data integration. ZEN Energy partnered with ProQuest to maintain and optimise an end-to-end platform enabling rapid scaling and streamlined solar installation workflows.
Financial Services
We support Financial Services Cloud with appropriate controls for APRA requirements, responsible lending obligations and Anti-Money Laundering monitoring whilst enabling relationship-based banking and financial planning tools.
Public Sector
Trusted by ACT Government, Transport for NSW, Infrastructure NSW and Transport Canberra, we navigate government procurement frameworks, meet accessibility standards and deliver ongoing support for solutions serving millions of Australians.
Retail
JB Hi-Fi beat all-time Black Friday sales records using our managed and optimised Field Service solution, with continuous support managing unprecedented installation volumes whilst maintaining exceptional customer satisfaction.
Manufacturing
We support Financial Services Cloud with appropriate controls for APRA requirements, responsible lending obligations and Anti-Money Laundering monitoring whilst enabling relationship-based banking and financial planning tools.
Healthcare
Our HIPAA-compliant Managed Services improve patient engagement, streamline appointment scheduling and coordinate care across multiple providers whilst respecting stringent privacy requirements.
Our Proven Managed Services Approach
ProQuest's methodology eliminates uncertainty through transparent collaboration and continuous value delivery.
Platform Assessment & Onboarding
- Comprehensive platform audit and health check
- Documentation review and knowledge transfer
- Service level agreement definition and support processes
- Team introduction and communication protocols
Proactive Monitoring & Maintenance
- 24/7 platform monitoring and alerting
- Regular security updates and patches
- Performance tuning and optimisation
- Proactive issue identification and resolution
Responsive Support Services
- Dedicated support team with guaranteed response times
- Multi-channel support (email, phone, portal)
- Ticket tracking and escalation procedures
- Root cause analysis and preventive measures
Continuous Improvement & Training
- Regular user training and knowledge sharing
- Platform optimisation recommendations
- Adoption monitoring and improvement initiatives
- Best practice guidance and coaching
Strategic Planning & Evolution
- Quarterly business reviews and performance analysis
- Roadmap planning and feature prioritisation
- Release management and new feature adoption
- Strategic consultation and platform evolution
Throughout every phase, you receive regular updates, direct team access and complete transparency. No surprises, no hidden issues, no hidden costs.
Real Results from Leading Australian Organisations
JB Hi-Fi: Record-Breaking Retail Performance
Australia's largest consumer electronics retailer implemented ProQuest's Field Service solution to manage delivery and installation services. The result? JB Hi-Fi beat all-time Black Friday sales records, directly attributing operational excellence to our automated scheduling, mobile applications and real-time GPS tracking. The solution enabled rapid scaling during peak demand whilst maintaining exceptional customer satisfaction.
Smart Energy: Renewable Energy Transformation
Smart Energy is one of Australia's leading residential solar retailers, supporting over 20,000 homes in their transition to clean, affordable energy through solar and battery solutions with zero upfront cost. We've partnered with them since 2018, beginning with a Salesforce Field Service solution that improved productivity across 130 staff in seven offices, and have since continued delivering automation and platform enhancements to support their growth and nationwide service delivery.
Government Sector: Trusted by Major Agencies
Australian government organisations trust ProQuest with mission-critical implementations serving millions of citizens. Our public sector clients include Transport for NSW, Infrastructure NSW, ACT Government and Transport Canberra, demonstrating our capability to navigate complex procurement, meet stringent security requirements and deliver accessible solutions complying with WCAG 2.1 AA standards.
BOC Australia: Industrial Field Service Excellence
BOC Australia, a leading industrial gas supplier, implemented Field Service Lightning to transform field operations. Asset Management Manager Damian Pauley praised ProQuest's exceptional understanding of Field Service capabilities, noting significant improvements in technician productivity, asset utilisation and customer service levels.
What OurClients Say
Our customers consistently highlight the quality, expertise and care that our certified consultants bring to every Salesforce support engagement. These real client stories reflect the outcomes and trust that define ProQuest Consulting's work.
Damian Pauley, Asset Management Manager, BOC Australia
“ProQuest were excellent during our Field Service development and deployment. They very clearly had a great understanding of the product and features. Overall we are thrilled with the work that was done.”
Joshua Olds, Head of IT, Kogan
“ProQuest was amazing. I cannot thank them enough for their hard work, commitment and dedication to the Service Cloud project. Big shout out to the team for their exceptional work.”
With more than 450 successful Salesforce support engagements and a 4.93 out of 5 customer satisfaction rating, these reviews reflect the consistent results our clients experience.
ProQuest vs Alternative Managed Services Providers
Comparison Factor
ProQuest (Summit Partner)
DIY Implementation
Offshore Partners
Generalist IT Firms
Success Rate
4.93/5 satisfaction
68% fail within 12 months
Variable quality
Generic approaches
Timeline
12–16 weeks average
Often delayed/abandoned
20–30 weeks typical
16–24 weeks
Expertise
200+ certifications
Learning on your project
Mixed skill levels
Shallow Salesforce knowledge
Australian Knowledge
Deep local expertise
N/A
Limited understanding
Variable
Ongoing Support
Comprehensive managed services
None
Limited/timezone issues
Basic only
Agile Delivery
100% Agile methodology
Ad hoc approach
Traditional waterfall
Mixed methodologies
Industry Specialisation
6 core industries
N/A
Generic solutions
Limited
Cost
Transparent, value-focused
Hidden remediation costs
Rework expenses
Junior consultant rates
Why ProQuest delivers superior outcomes
We combine Summit Partner status with 450+ support engagements experience, local Australian presence, 100% Agile transparency, industry-specific expertise and comprehensive ongoing support. Our 4.93/5 satisfaction rating reflects genuine client success, not marketing promises.
Frequently Asked Questions
What qualifications should I look for in a Salesforce Managed Services partner?
Choose a partner with Salesforce Summit Partner status, which represents the top tier globally. Look for multiple certifications across relevant Salesforce Clouds, proven experience in your industry and a strong portfolio of verified case studies. Customer satisfaction scores above 4.5 out of 5 indicate consistent delivery quality.
ProQuest is a Salesforce Summit Partner with more than 200 certifications, 450 successful support engagements and a 4.93 out of 5 satisfaction rating from over 350 surveyed projects. We provide reference contacts and case studies for every industry we support.
How quickly can Managed Services be established with a certified partner?
Most Managed Services onboarding takes between 2 and 4 weeks for platform assessment, knowledge transfer and service establishment. Timelines depend on factors such as platform complexity, documentation availability, integration landscape and the availability of internal stakeholders.
ProQuest begins providing support using a 100 percent Agile approach, providing immediate assistance throughout the onboarding rather than waiting for complete transition. Many clients begin receiving value within the first week.
What is the difference between a Salesforce Summit Partner and other support providers?
Salesforce Summit Partners sit at the top of the global partner ecosystem. They meet the strictest requirements for certifications, customer success, delivery quality and innovation. Summit Partners also receive priority access to Salesforce product teams, engineering support and early feature releases.
Standard partners, offshore contractors or general IT consultancies do not have these advantages, which can limit their ability to resolve complex challenges or provide advanced support. ProQuest's Summit Partner status and recognition as Australia's number one Managed Services specialist demonstrate capability that goes beyond marketing claims.
How much do Salesforce Managed Services cost in Australia?
Salesforce Managed Services costs vary widely depending on platform complexity, number of users, support level requirements and service scope. Pricing typically includes platform monitoring, user support, maintenance, optimisation and strategic consultation, but excludes Salesforce licensing. ProQuest provides transparent proposals with clear service levels, deliverables and monthly fees.
What ongoing benefits should I expect from Salesforce Managed Services?
Effective Managed Services include user assistance, system administration, platform optimisation, feature enablement, performance monitoring and security maintenance. Salesforce releases three major updates each year, so a partner should help you evaluate and adopt new features continuously.
ProQuest provides full managed services, including dedicated administrators, proactive optimisation recommendations, security reviews, quarterly business reviews and immediate access to certified consultants. This ensures your system remains reliable, scalable and aligned with your business goals.
Ready to Optimise Your Salesforce Platform with Australia's Leading Managed Services Partner?
Join leading Australian organisations who've achieved sustained platform excellence through ProQuest's certified expertise, proven methodologies and unwavering commitment to client success.
With 450+ successful support engagements, 4.93/5 client satisfaction and Summit Partner status, we deliver the Managed Services your business needs to compete and win in today's digital economy.
ProQuest works to empower companies in Australia and New Zealand to achieve higher performance through the delivery of tailored Salesforce solutions using disciplined Agile Scrum methodology.
We bring customer's vision to life through efficient delivery of innovative and transformative solutions powered by Salesforce.
Contact
• Lvl 12, 3 Spring Street, Sydney
• The Executive Centre Level 22, Salesforce Tower, 180 George St, Sydney NSW 2000
We acknowledge the Traditional Owners of the land where we work and live. We pay our respects to Elders past, present and emerging. We celebrate the stories, culture and traditions of Aboriginal and Torres Strait Islander Elders of all communities who also work and live on this land.
Join UsAbout
info@proquestit.com