ProQuest implements Salesforce for Manufacturing companies that need to manage complex operations across customer relationships, asset health, and field service coordination. Our manufacturing solutions provide real-time visibility and automated workflows that connect every part of your operation for improved productivity and service delivery. Trusted by industrial operators including BOC.
ProQuest implemented Salesforce Field Service Lightning and gave BOC Australia real-time visibility across their entire operation: 100+ technicians, 50+ sites, 100,000+ customers, all connected instead of data living in multiple systems.
Manufacturing implementations are designed with equipment uptime, technician safety and production schedule dependencies built in from the start, not added when coordination becomes impossible.
The results speak for themselves: BOC Australia achieved real-time visibility across all assets, jobs and technician locations with improved technician productivity and asset utilisation nationwide.
The Challenges Facing Manufacturing Teams Right Now
Equipment reliability
Critical equipment failures disrupt production whilst maintenance schedules become increasingly reactive. Teams lose hours coordinating repairs when predictive insights could prevent breakdowns entirely.
Production schedule coordination impacts delivery commitments and customer relationship stability. Equipment compliance monitoring prevents operational shutdowns and regulatory violations.
Where Salesforce Delivers Value in Manufacturing
Predictive maintenance scheduling
Salesforce for Manufacturing is already handling this for ProQuest clients. The platform monitors equipment performance data, predicts maintenance needs and coordinates service operations without manual effort. BOC Australia achieved improved asset utilisation and technician productivity using Salesforce built by ProQuest.
Salesforce Field Service Lightning monitors production schedules and parts inventory to flag potential delays and coordinate with suppliers, all within Salesforce. Everything remains auditable and aligned with manufacturing compliance requirements.
Field service dispatch and coordination
Equipment issues are routed instantly to the right technician with relevant equipment history, parts availability and customer context. Response times improve and first-time fix rates increase.
Maintenance planning and compliance
Before maintenance windows, Salesforce Field Service Lightning surfaces equipment history, compliance requirements and parts needs automatically. Technicians arrive prepared with the right information and parts, reducing service time.
BOC Australia: Manufacturing Salesforce Success
BOC Australia needed Salesforce for Manufacturing to manage the full operational complexity of an industrial gas business: customer relationships, asset health, technician scheduling and field service across a national network of sites.
ProQuest implemented Salesforce Field Service Lightning, giving BOC real-time visibility into every part of their operation. Manual coordination across multiple systems became one connected, automated platform.
The results : ✓ Real-time visibility across all assets, jobs and technician locations ✓ Automated scheduling replacing manual dispatch effort ✓ Improved technician productivity and asset utilisation nationwide ✓ Customer service levels raised and maintained across all sites
"ProQuest were excellent during our Field Service development and deployment. They very clearly had a great understanding of the product and features." Damian Pauley, Asset Management Manager, BOC Australia
Manufacturing teams operate under equipment compliance requirements, production schedule dependencies and supply chain management obligations where system failures have direct operational and commercial consequences. Salesforce for Manufacturing implementations with ProQuest are designed with those operational demands built into the platform.
Every deployment is structured to support:
Equipment reliability and predictive maintenance across sensor data integration, maintenance scheduling and compliance tracking
Salesforce Field Service Lightning operates within Salesforce's existing security and permission framework to monitor equipment and coordinate maintenance without separate systems.
Full audit trails, so every maintenance action, parts usage and equipment decision is traceable and explainable
Supply chain and parts management, using Salesforce Field Service Lightning to coordinate inventory and flag shortages within existing Salesforce workflows
Production scheduling optimisation, with AI-assisted planning that keeps operations managers in control of final decisions
What Engagement Typically Looks Like
Organisations engage ProQuest to:
✔ Validate which Salesforce use cases will deliver value fastest in their manufacturing environment
✔ Understand how Salesforce fits within their existing Salesforce architecture and data
✔ Design governance, escalation paths and controls from day one
✔ Roll out Salesforce Field Service Lightning in phases that build confidence and adoption across operations and field service teams
✔ Avoid rework by learning from real-world manufacturing implementations
This is not about experimentation for its own sake. It is about building capability that works inside a manufacturing environment with demanding production targets and scales responsibly from there.
Ready to see what ProQuest can do with Salesforce for your team?
BOC Australia trusts ProQuest with their national manufacturing operations. Industrial Salesforce implementations require understanding of asset management, safety protocols, and operational complexity. We start with your specific manufacturing environment and challenges.
Is Salesforce suitable for manufacturing operations with strict compliance requirements?
Yes. Salesforce Field Service Lightning operates within Salesforce's existing security, permission and audit frameworks, which makes it well suited to manufacturing environments with equipment compliance, safety and production requirements. AI activity is traceable, explainable and governed. ProQuest designs every manufacturing implementation with compliance and reliability requirements built in from the start.
Do we need to have our Salesforce data in perfect shape before starting?
No. Most organisations do not start with perfect data, and that is expected. A key part of early implementation work is identifying which use cases can safely deliver value with your current data, and where quality improvements will unlock further gains over time. Implementations are designed to work with reality, not idealised assumptions.
How quickly can we expect to see improvements in equipment reliability and downtime?
Will Salesforce Field Service Lightning replace our maintenance technicians or operations staff?
Can Salesforce Field Service Lightning work across multiple Salesforce clouds, such as Field Service Lightning and Service Cloud?
What makes ProQuest different from other Salesforce partners?
Value is often demonstrated within weeks when starting with focused, high-impact use cases. The typical approach is to validate a use case, prove value in a controlled scope, then expand as confidence grows. BOC Australia achieved enhanced visibility across assets, jobs and technician locations with improved productivity and asset utilisation nationwide. This was achieved without lengthy or disruptive implementation.
No. Salesforce Field Service Lightning handles the routine, time-consuming tasks that pull technicians and operations staff away from high-value work. The goal is to give your team more time for complex repairs, critical decisions and customer relationships, not to remove them from the equation. The manufacturing firms achieving the best results are using Salesforce Field Service Lightning to make their people more effective, not fewer.
Yes. Salesforce Field Service Lightning is built into the Salesforce platform, which means it works across Field Service Lightning, Service Cloud, Sales Cloud and other products in your existing environment. ProQuest has experience deploying Salesforce Field Service Lightning across complex, multi-cloud Salesforce setups and can advise on the right architecture for your manufacturing operation.
ProQuest was the first organisation in ANZ to sign an Salesforce Field Service Lightning deal, which means deeper implementation experience in manufacturing than any other partner in the region. The team has delivered outcomes for discrete manufacturers, process manufacturers and operations teams, and every implementation is designed with equipment reliability, production scheduling and compliance requirements in mind from day one, not as an afterthought.
ProQuest works to empower companies in Australia and New Zealand to achieve higher performance through the delivery of tailored Salesforce solutions using disciplined Agile Scrum methodology.
We bring customer's vision to life through efficient delivery of innovative and transformative solutions powered by Salesforce.
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