We provide Salesforce enterprise CRM consulting across Australia built around a single goal: making your Salesforce investment deliver measurable, lasting value. ProQuest combines proactive adoption management with responsive expert support to keep your CRM and Field Service platforms performing, evolving and aligned to your business priorities.
Unlike reactive support models, our Customer Success Plans are powered by PQ Adoptforce, a structured 6-month adoption framework that drives user confidence, platform performance and executive-level ROI visibility. This is enterprise CRM consulting built for outcomes, not just operations.
Australian enterprises and government organisations choose ProQuest for Salesforce enterprise CRM consulting excellence. We provide Customer Success Plans that address complex operational environments across transport, utilities, energy, retail and manufacturing.
- Salesforce Summit Partner - Over a decade of Salesforce delivery - 100% Salesforce focused
Outstanding Customer Satisfaction
- 4.86 out of 5 CSAT - 250+ projects surveyed - Long-term enterprise partnerships
Highly Trained Salesforce Consultants
- 210+ Salesforce certifications - Number one Field Service partner in Australia - Specialists across Sales Cloud, Service Cloud and Field Service - 300,000+ combined consulting hours
Engaging ProQuest for enterprise CRM consulting delivers more than operational support. Our enduring Salesforce partnership focuses on platform excellence, user adoption and measurable business results through established methodologies.
Structured adoption programme
Through our PQ Adoptforce methodology, we operate a structured 6-month cycle to enhance team Salesforce utilisation, aligned with KPIs and executive reporting.
Certified Salesforce consultants
Reach experienced professionals with comprehensive platform expertise spanning Sales Cloud, Service Cloud and Field Service.
Australian-based consulting team
Onshore consultants who understand compliance frameworks, enterprise operating models and critical support requirements.
Transparent performance reporting
Full oversight of platform condition, delivery milestones, service levels and business outcomes, supported by governance for executive supervision.
Continuous optimisation and improvement
Structured governance and compliance
Professional-level governance, comprehensive security standards and proven delivery structures that lower platform risk and enable audit and compliance processes.
A sustained framework that elevates performance, adoption and return on investment whilst your organisation and operating model matures.
This model ensures your Salesforce environment stays stable, secure and continuously improving, while giving your leadership team the confidence that adoption is tracked, ROI is measured and platform value keeps growing.
Get a fast, practical view of how your Salesforce platform is performing today and where your greatest opportunities for adoption and ROI improvement lie. This short assessment is relevant for any Salesforce environment, whether you are managing Sales Cloud, Service Cloud, Field Service or a combination.
Enterprise CRM Consulting That Drive Measurable Results
Our professional enterprise CRM consulting blends Adoptforce's proven framework with certified expert support, delivering measurable Salesforce results that drive operational excellence.
Salesforce Consulting Services
Salesforce enterprise CRM consulting across platform strategy, release planning and enterprise delivery. From providing strategic guidance to executing CRM enhancements, we maintain system effectiveness and enterprise advancement.
1
CRM Application Support
Enterprise-grade assistance and strategic enhancement across complex CRM workflows that underpin sales, service and customer engagement. Our enterprise consulting spans Sales Cloud, Service Cloud and all connected platforms.
2
Field Service Management Support
Enterprise consulting and scalable improvement of Salesforce Field Service to optimise scheduling efficiency, workforce productivity and service delivery metrics.
3
User Adoption and Change Management
Enterprise-grade adoption programmes via the Adoptforce framework, including enterprise training, scalability reviews, enterprise dashboards and corporate-linked reporting, to deliver enterprise-level, measurable platform scalability.
4
Salesforce Integration and Automation
Oversight of enterprise integrations and automation to reduce manual effort, improve data quality and ensure end-to-end process reliability across connected systems.
5
System Health Checks and Performance Audits
Ongoing enterprise platform health audits that expose technical debt, security posture risks and performance limitations, supported by detailed improvement plans.
6
Success Stories: Proven Adoption and Performance Outcomes
Shape Levels Up Field Service Operations with Salesforce Field Service and ProQuest
Founded in 1989, Shape Australia is a leading construction and project management company. ProQuest transformed their field service operations using Salesforce Field Service, delivering measurable improvements in workforce performance and operational visibility.
From Nintex to Salesforce: Streamlining Zimmer Biomet's Core Processes with ProQuest
ProQuest worked with Zimmer Biomet to migrate from Nintex and streamline their core operational processes within Salesforce, strengthening the company's long-term platform capability and reducing process complexity across the business.
'ProQuest was amazing! I cannot thank them enough for their hard work, commitment and dedication to the service cloud project. Big shout out to the team for their exceptional work.'
Joshua Olds Head of IT, Kogan
'ProQuest has been an exceptional Solution Partner. They've effectively functioned as an extension of our in-house Delivery Capability, greatly augmenting our capacity to deliver value to our system users.'
Jake Goodey General Manager, Operations, JB Hi-Fi
Insights from Our Experts
How CIOs Should Evaluate Agentforce Beyond the Demo
What is the difference between enterprise CRM consulting and reactive IT support?
Who are ProQuest's consulting services designed for?
How does enterprise CRM consulting improve ROI?
Enterprise CRM consulting in Australia provides ongoing management, support and optimisation of business technology platforms. For Salesforce environments, this includes proactive adoption management, performance monitoring, security governance, continuous improvement and executive reporting, delivered through a structured methodology rather than reactive support alone.
PQ Adoptforce is ProQuest's structured 6-month adoption programme, designed to continuously improve how your teams use Salesforce and measure the value it delivers. It follows the ADOPTS framework (Assess, Define, Optimise, Promote, Track, Strategise) and includes design thinking workshops, usability reviews, persona-based training, adoption dashboards and quarterly business reviews. It is included in all Customer Success Plans from Bronze tier upwards.
Reactive IT support resolves issues after they occur. Enterprise CRM consulting is proactive and structured: it maintains platform health, improves user adoption, delivers roadmap enhancements and provides governance frameworks that reduce risk and improve ROI. ProQuest's consulting services combine both streams, with structured adoption delivery via Adoptforce and responsive case management with SLA-backed support.
Our Customer Success Plans are designed for CIOs, Heads of IT, Salesforce Platform Owners and Operations Leaders who want structured, long-term Salesforce support rather than ad hoc assistance. They are particularly suited to organisations with complex CRM, Field Service or multi-cloud Salesforce environments looking to improve adoption and maximise return on investment.
ProQuest improves Salesforce ROI through a combination of proactive adoption management, continuous platform optimisation and executive-level reporting. By reducing adoption gaps, eliminating technical debt and aligning Salesforce enhancements to business priorities, organisations consistently see improvements in user productivity, data quality and measurable commercial outcomes.
Transform Your Salesforce Enterprise CRM Consulting Today
Where enterprise complexity hinders performance or adoption remains stagnant, ProQuest's Salesforce enterprise CRM consulting transforms reactive support into structured, measurable improvement. Our approach delivers enduring value, not temporary fixes.
ProQuest works to empower companies in Australia and New Zealand to achieve higher performance through the delivery of tailored Salesforce solutions using disciplined Agile Scrum methodology.
We bring customer's vision to life through efficient delivery of innovative and transformative solutions powered by Salesforce.
Contact
• Lvl 12, 3 Spring Street, Sydney
• The Executive Centre Level 22, Salesforce Tower, 180 George St, Sydney NSW 2000
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