Structured Implementation. Measurable ROI. Ongoing Data Cloud Value.
We deliver Salesforce Data Cloud consulting services across Australia built around a single goal: making your Salesforce investment deliver measurable, lasting value. ProQuest combines proactive adoption management with responsive expert support to keep your Data Cloud platform performing, evolving and aligned to your business priorities.
Unlike reactive support models, our Customer Success Plans are powered by PQ Adoptforce, a structured 6-month adoption framework that drives user confidence, platform performance and executive-level ROI visibility. This is Data Cloud consulting built for outcomes, not just operations.
ProQuest is a trusted Salesforce Data Cloud consulting partner to leading Australian enterprises and government organisations. Our Customer Success Plans support complex data integration and analytics environments across transport, utilities, energy, retail and manufacturing.
- Salesforce Summit Partner - Over a decade of Salesforce delivery - 100% Salesforce focused
Outstanding Customer Satisfaction
- 4.86 out of 5 CSAT - 250+ projects surveyed - Long-term enterprise partnerships
Highly Trained Salesforce Consultants
- 210+ Salesforce certifications - Specialists in Data Cloud implementation and integration - Experts across Sales Cloud, Service Cloud and Data Cloud - 300,000+ combined consulting hours
Engaging ProQuest for Salesforce Data Cloud consulting offers more than technical implementation. We deliver enduring partnership accountable for platform excellence, user adoption and quantifiable business results through proven methodologies.
Structured adoption programme
Our PQ Adoptforce methodology operates a systematic 6-month cycle to improve team Data Cloud usage, aligned with KPIs and executive reporting.
Certified Salesforce consultants
Immediate connection to senior specialists with extensive Data Cloud expertise spanning data integration, analytics and customer data platforms.
Australian-based consulting team
Onshore consultants familiar with regulatory requirements, enterprise operating models and time-critical implementation expectations.
Transparent performance reporting
Transparent visibility of platform performance, project advancement, service standards and business impact, with governance frameworks that facilitate senior management oversight.
Continuous optimisation and improvement
Structured governance and compliance
Robust governance controls, comprehensive security standards and reliable delivery frameworks that safeguard your platform whilst ensuring regulatory obligations are fulfilled.
A progressive plan that strengthens performance, adoption and return on investment as your business and operational framework advances.
This model ensures your Data Cloud environment stays stable, secure and continuously improving, while giving your leadership team the confidence that adoption is tracked, ROI is measured and platform value keeps growing.
Get a fast, practical view of how your Salesforce platform is performing today and where your greatest opportunities for adoption and ROI improvement lie. This short assessment is relevant for any Salesforce environment, whether you are managing Sales Cloud, Service Cloud, Field Service or a combination.
Salesforce Data Cloud Consulting That Drive Measurable Results
Professional Data Cloud consulting merges Adoptforce's proven framework with certified expert support, so your platform produces measurable outcomes through ongoing improvement.
Salesforce Data Cloud Implementation
Salesforce Data Cloud support, data management and integration delivery. From addressing data challenges to executing Data Cloud enhancements, we maintain data stability and information advancement.
1
Data Cloud Integration Support
Responsive support and continuous optimisation of Data Cloud data integration workflows that underpin customer data platforms and analytics. We work across all connected data sources and platforms.
2
Data Cloud Analytics and Insights
Operational support and structured improvement of Salesforce Data Cloud analytics to increase data quality, insight delivery and business intelligence performance.
3
User Adoption and Change Management
Data-focused adoption programmes through the Adoptforce framework, encompassing data training, cloud reviews, analytics dashboards and insight-linked reporting, to establish data-driven, measurable platform intelligence.
4
Data Cloud Integration and Automation
Management of Data Cloud integrations and automation to reduce manual effort, improve data quality and ensure end-to-end data pipeline reliability across connected systems.
5
System Health Checks and Performance Audits
Regular assessments of Data Cloud platform health, technical debt, security posture and performance risks, with clear recommendations for remediation and improvement.
6
Success Stories: Proven Adoption and Performance Outcomes
Leading Retailer Transforms Customer Insights with Salesforce Data Cloud and ProQuest
A major Australian retailer partnered with ProQuest to implement Salesforce Data Cloud, delivering measurable improvements in customer data integration, analytics capability and real-time business intelligence.
Unifying Customer Data: How Zimmer Biomet Leveraged Data Cloud with ProQuest
ProQuest worked with Zimmer Biomet to implement Salesforce Data Cloud and unify customer data across multiple systems, strengthening the company's long-term analytics capability and enabling data-driven decision-making across the business.
'ProQuest was amazing! I cannot thank them enough for their hard work, commitment and dedication to the Data Cloud project. Big shout out to the team for their exceptional work.'
Joshua Olds Head of IT, Kogan
'ProQuest has been an exceptional Solution Partner. They've effectively functioned as an extension of our in-house Delivery Capability, greatly augmenting our capacity to deliver value to our Data Cloud users.'
Jake Goodey General Manager, Operations, JB Hi-Fi
Insights from Our Experts
How to Maximise Data Cloud ROI Beyond Implementation
What is the difference between Data Cloud consulting and reactive support?
Who are ProQuest's Data Cloud services designed for?
How do Data Cloud services improve ROI?
Salesforce Data Cloud consulting in Australia provides ongoing implementation, support and optimisation of customer data platforms and analytics. This includes proactive adoption management, data integration oversight, performance monitoring, security governance, continuous improvement and executive reporting, delivered through a structured methodology rather than reactive support alone.
PQ Adoptforce is ProQuest's structured 6-month adoption programme, designed to continuously improve how your teams use Data Cloud and measure the value it delivers. It follows the ADOPTS framework (Assess, Define, Optimise, Promote, Track, Strategise) and includes design thinking workshops, usability reviews, persona-based training, adoption dashboards and quarterly business reviews. It is included in all Customer Success Plans from Bronze tier upwards.
Reactive support resolves issues after they occur. Data Cloud consulting is proactive and structured: it maintains platform health, improves user adoption, delivers roadmap enhancements and provides governance frameworks that reduce risk and improve ROI. ProQuest's services combine both streams, with structured adoption delivery via Adoptforce and responsive case management with SLA-backed support.
Our Customer Success Plans are designed for CIOs, Heads of IT, Data Cloud Platform Owners and Operations Leaders who want structured, long-term Data Cloud support rather than ad hoc assistance. They are particularly suited to organisations with complex customer data integration, analytics or multi-cloud Salesforce environments looking to improve adoption and maximise return on investment.
ProQuest improves Data Cloud ROI through a combination of proactive adoption management, continuous platform optimisation and executive-level reporting. By reducing adoption gaps, eliminating technical debt and aligning Data Cloud enhancements to business priorities, organisations consistently see improvements in data quality, analytics capability and measurable commercial outcomes.
Strengthen Your Salesforce Data Cloud Environment Today
If your Data Cloud platform is underperforming, adoption is lagging or analytics ROI proves limited, ProQuest transforms reactive troubleshooting into structured, measurable improvement. Our Customer Success Plans are built for lasting value, not temporary fixes.
ProQuest works to empower companies in Australia and New Zealand to achieve higher performance through the delivery of tailored Salesforce solutions using disciplined Agile Scrum methodology.
We bring customer's vision to life through efficient delivery of innovative and transformative solutions powered by Salesforce.
Contact
• Lvl 12, 3 Spring Street, Sydney
• The Executive Centre Level 22, Salesforce Tower, 180 George St, Sydney NSW 2000
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