Salesforce admin support services across Australia operate with one clear purpose: ensuring your platform investment generates measurable, lasting returns. Expert administrative management integrates with technical support, maintaining CRM and Field Service systems at peak efficiency whilst adapting to business requirements.
Beyond routine maintenance, our Admin Support Plans utilise PQ Adoptforce, a structured 6-month framework that builds user confidence, administrative effectiveness and executive ROI visibility. Salesforce admin support services engineered for strategic outcomes, not technical tasks.
Leading Australian enterprises and government organisations choose ProQuest for Salesforce admin support services. We deliver Customer Success Plans that address complex operational environments across transport, utilities, energy, retail and manufacturing.
- Salesforce Summit Partner - Over a decade of Salesforce delivery - 100% Salesforce focused
Outstanding Customer Satisfaction
- 4.86 out of 5 CSAT - 250+ projects surveyed - Long-term enterprise partnerships
Highly Trained Salesforce Consultants
- 210+ Salesforce certifications - Number one Field Service partner in Australia - Specialists across Sales Cloud, Service Cloud and Field Service - 300,000+ combined consulting hours
Engaging ProQuest for Salesforce admin support services provides more than operational assistance. We deliver enduring partnership accountable for platform performance, user adoption and measurable business outcomes through proven methodologies.
Structured adoption programme
Through our PQ Adoptforce methodology, we deliver a systematic 6-month programme to enhance team Salesforce utilisation, aligned with performance metrics and executive oversight.
Certified Salesforce consultants
Immediate connection to senior specialists with extensive platform knowledge across Sales Cloud, Service Cloud and Field Service.
Australian-based admin support team
Onshore specialists familiar with local regulatory requirements, enterprise frameworks and time-critical support expectations.
Transparent performance reporting
Full visibility of platform health, project advancement, service levels and business impact, with governance frameworks that facilitate senior management oversight.
Continuous optimisation and improvement
Structured governance and compliance
Robust management structures, rigorous security measures and proven implementation processes that minimise platform exposure and ensure compliance requirements are met.
A sustained strategy that enhances performance, adoption and return on investment in step with your changing business and operational framework.
This model ensures your Salesforce environment stays stable, secure and continuously improving, while giving your leadership team the confidence that adoption is tracked, ROI is measured and platform value keeps growing.
Get a fast, practical view of how your Salesforce platform is performing today and where your greatest opportunities for adoption and ROI improvement lie. This short assessment is relevant for any Salesforce environment, whether you are managing Sales Cloud, Service Cloud, Field Service or a combination.
Salesforce Admin Support That Drive Measurable Results
Certified admin support consulting blends Adoptforce's structured methodology with dependable expert support, ensuring your Salesforce investment delivers measurable results through continuous enhancement.
Salesforce Admin Support
Salesforce admin support services across platform maintenance, release coordination and administration delivery. From resolving administrative challenges to executing system enhancements, we ensure operational stability and administrative progression.
1
CRM Application Support
Administrative assistance and systematic enhancement across essential CRM workflows that underpin sales, service and customer engagement. Our admin services extend through Sales Cloud, Service Cloud and all connected platforms.
2
Field Service Management Support
Administrative assistance and configuration improvement of Salesforce Field Service environments to ensure scheduling efficiency, workforce productivity and service delivery consistency.
3
User Adoption and Change Management
Administrative adoption programmes through the Adoptforce framework, encompassing admin-focused training, configuration reviews, support dashboards and operational-linked reporting, to ensure administrative, measurable platform management.
4
Salesforce Integration and Automation
Administration of integrations and automation to reduce manual effort, improve data quality and ensure end-to-end process reliability across connected systems.
5
System Health Checks and Performance Audits
Routine platform health evaluations examining technical debt, security vulnerabilities and performance concerns, delivered with structured improvement recommendations.
6
Success Stories: Proven Adoption and Performance Outcomes
Shape Levels Up Field Service Operations with Salesforce Field Service and ProQuest
Founded in 1989, Shape Australia is a leading construction and project management company. ProQuest transformed their field service operations using Salesforce Field Service, delivering measurable improvements in workforce performance and operational visibility.
From Nintex to Salesforce: Streamlining Zimmer Biomet's Core Processes with ProQuest
ProQuest worked with Zimmer Biomet to migrate from Nintex and streamline their core operational processes within Salesforce, strengthening the company's long-term platform capability and reducing process complexity across the business.
'ProQuest was amazing! I cannot thank them enough for their hard work, commitment and dedication to the service cloud project. Big shout out to the team for their exceptional work.'
Joshua Olds Head of IT, Kogan
'ProQuest has been an exceptional Solution Partner. They've effectively functioned as an extension of our in-house Delivery Capability, greatly augmenting our capacity to deliver value to our system users.'
Jake Goodey General Manager, Operations, JB Hi-Fi
Insights from Our Experts
How CIOs Should Evaluate Agentforce Beyond the Demo
What is the difference between Salesforce admin support services and reactive IT support?
Who are ProQuest's admin support services designed for?
How do Salesforce admin support services improve ROI?
Salesforce admin support services in Australia provide ongoing administration, support and optimisation of business technology platforms. For Salesforce environments, this includes proactive administrative oversight, performance monitoring, security governance, continuous improvement and executive reporting, delivered through a structured methodology rather than reactive support alone.
PQ Adoptforce is ProQuest's structured 6-month adoption programme, designed to continuously improve how your teams use Salesforce and measure the value it delivers. It follows the ADOPTS framework (Assess, Define, Optimise, Promote, Track, Strategise) and includes design thinking workshops, usability reviews, persona-based training, adoption dashboards and quarterly business reviews. It is included in all Admin Support Plans from Bronze tier upwards.
Reactive IT support resolves issues after they occur. Salesforce admin support services are proactive and structured: they maintain platform health, improve user adoption, deliver roadmap enhancements and provide governance frameworks that reduce risk and improve ROI. ProQuest's admin support combines both streams, with structured adoption delivery via Adoptforce and responsive case management with SLA-backed support.
Our Admin Support Plans are designed for CIOs, Heads of IT, Salesforce Platform Owners and Operations Leaders who want structured, long-term Salesforce support rather than ad hoc assistance. They are particularly suited to organisations with complex CRM, Field Service or multi-cloud Salesforce environments looking to improve adoption and maximise return on investment.
ProQuest improves Salesforce ROI through a combination of proactive adoption management, continuous platform optimisation and executive-level reporting. By reducing adoption gaps, eliminating technical debt and aligning Salesforce enhancements to business priorities, organisations consistently see improvements in user productivity, data quality and measurable commercial outcomes.
Enhance Your Salesforce Admin Support Services
If your Salesforce platform is underperforming, adoption is lagging or ROI visibility is limited, ProQuest provides Salesforce admin support services to help you move from reactive support to structured, measurable improvement. Our Customer Success Plans prioritise lasting value over quick fixes.
ProQuest works to empower companies in Australia and New Zealand to achieve higher performance through the delivery of tailored Salesforce solutions using disciplined Agile Scrum methodology.
We bring customer's vision to life through efficient delivery of innovative and transformative solutions powered by Salesforce.
Contact
• Lvl 12, 3 Spring Street, Sydney
• The Executive Centre Level 22, Salesforce Tower, 180 George St, Sydney NSW 2000
We acknowledge the Traditional Owners of the land where we work and live. We pay our respects to Elders past, present and emerging. We celebrate the stories, culture and traditions of Aboriginal and Torres Strait Islander Elders of all communities who also work and live on this land.Nothing foundTextText-UnitConvert toText
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