ProQuest specialises in medical device service management where regulatory compliance and traceability are non-negotiable. Our medical device implementations migrate complex workflows into Salesforce while maintaining full audit trails, approval processes, and integration with existing systems to ensure operational efficiency without compromising compliance. Trusted by medical device companies including Zimmer Biomet.

ProQuest delivered exactly what Zimmer Biomet needed and has continued to build on it: a platform that connects service requests, device history, technician scheduling and compliance documentation in one auditable place.

Medical device implementations are designed with FDA and ISO compliance as the foundation every implementation is built around, not add-ons applied later.

The results speak for themselves: Zimmer Biomet achieved device service requests, scheduling and compliance documentation unified in Salesforce with full traceability across all device service activity.

Medical device field service is already handling this for ProQuest clients. Salesforce captures service requests, manages compliance documentation and automates workflow approvals without manual effort. Zimmer Biomet streamlined operations across their Australian business using solutions built by ProQuest.

Salesforce Field Service monitors service activities to ensure FDA and ISO compliance, automatically generates required documentation and flags any deviations, all within Salesforce. Everything remains auditable and aligned with regulatory requirements.

Field technicians access device-specific service procedures, spare parts information and compliance requirements instantly using approved knowledge sources, reducing errors and keeping response times fast.

Before each service visit, Salesforce Field Service surfaces device history, previous service records, required spare parts and compliance notes automatically. Technicians arrive fully prepared rather than spending time gathering information across systems.

Zimmer Biomet manages medical device field service management across healthcare facilities in Australia where traceability, compliance documentation and rapid response are non-negotiable. Every service call needs a complete record and every technician needs the right information before they arrive on site.

ProQuest implemented Salesforce to connect service requests, device history, technician scheduling and compliance documentation in a single, auditable platform.

The results :
✓ Device service requests, scheduling and compliance documentation unified in Salesforce
✓ Full traceability across all device service activity
✓ Technicians arriving on site with complete device history and compliance notes
✓ Reduced documentation burden without reducing audit rigour

ProQuest has been a long-standing Salesforce implementation partner to Zimmer Biomet across multiple projects in Australia.

Medical device field service teams operate under some of the most demanding compliance requirements in any industry: FDA standards, ISO certifications, device traceability obligations and service documentation requirements where accuracy directly affects patient safety. Implementations with ProQuest are designed to meet those standards without compromise.

FDA and ISO compliance across device traceability, service documentation and regulatory reporting

Salesforce Field Service operates within Salesforce's existing security and permission framework. There is no separate system to govern or trust.

Full audit trails, so every service action and AI decision is traceable, explainable and regulator-ready

Device and service monitoring, using Salesforce Field Service to flag maintenance needs and compliance issues within existing Salesforce workflows

Service documentation and traceability, with AI-assisted record generation that keeps humans in control of final approvals

Organisations engage ProQuest to:

✔ Validate which Field Service use cases will deliver value fastest in their medical devices environment

✔ Understand how Field Service fits within their existing Salesforce architecture and data

✔ Design governance, escalation paths and controls from day one

✔ Roll out Salesforce Field Service in phases that build confidence and adoption

✔ Avoid rework by learning from real-world medical device field service implementations

This is not about experimentation for its own sake. It is about building capability that works inside a regulated, high-stakes environment and scales responsibly from there.

ProQuest works with Zimmer Biomet because we understand medical device service complexity. Medical device field service requires complete traceability, patient safety documentation, and regulatory compliance at every service call. We focus on understanding your specific device complexity and compliance requirements.