Strategic ROI Optimisation. Measurable Results. Continuous Salesforce Value.
We provide ROI maximisation services across Australia built around a single goal: making your Salesforce investment deliver measurable, lasting value. ProQuest combines proactive ROI-focused management with responsive expert support to keep your CRM and Field Service platforms performing, evolving and aligned to your business priorities.
Unlike reactive support models, our Customer Success Plans are powered by PQ Adoptforce, a structured 6-month ROI optimisation framework that drives user confidence, platform performance and executive-level ROI visibility. This is managed services built to maximise Salesforce ROI, not just operations.
ProQuest is a trusted Salesforce consulting partner to leading Australian enterprises and government organisations. Our Customer Success Plans support complex operational environments across transport, utilities, energy, retail and manufacturing, helping you maximise Salesforce ROI.
- Salesforce Summit Partner - Over a decade of Salesforce delivery - 100% Salesforce focused
Outstanding Customer Satisfaction
- 4.86 out of 5 CSAT - 250+ projects surveyed - Long-term enterprise partnerships
Highly Trained Salesforce Consultants
- 210+ Salesforce certifications - Number one Field Service partner in Australia - Specialists across Sales Cloud, Service Cloud and Field Service - 300,000+ combined consulting hours
ROI Maximisation Framework
- PQ Adoptforce: structured 6-month ROI optimisation cycle - Design thinking, usability reviews and roadmap delivery - KPI-linked adoption dashboards and executive reporting
What You Get With ProQuest
ProQuest's ROI maximisation services offer more than operational support. Our strategic partnership drives platform performance, user adoption and quantifiable business outcomes through established, structured methodologies.
Structured ROI optimisation programme
The PQ Adoptforce framework executes a systematic 6-month approach to maximise Salesforce ROI, aligned with KPIs and executive oversight.
Certified Salesforce consultants
Instant access to experienced professionals with extensive platform expertise covering Sales Cloud, Service Cloud and Field Service.
Australian-based managed services team
Australian experts who understand local compliance frameworks, enterprise structures and time-sensitive support requirements.
Transparent performance reporting
Complete transparency across platform condition, delivery milestones, service performance and business outcomes, supported by governance for executive supervision.
Continuous optimisation and improvement
Structured governance and compliance
Professional governance controls, strong security protocols and structured implementation approaches that reduce operational risk whilst supporting your compliance obligations.
An adaptive approach that optimises performance, adoption and ROI alongside your evolving business and operating model.
This model ensures your Salesforce environment stays stable, secure and continuously improving, while giving your leadership team the confidence that adoption is tracked, ROI is measured and platform value keeps growing.
Get a fast, practical view of how your Salesforce platform is performing today and where your greatest opportunities for adoption and ROI improvement lie. This short assessment is relevant for any Salesforce environment, whether you are managing Sales Cloud, Service Cloud, Field Service or a combination.
ROI Maximisation Services That Drive Measurable Results
Expert ROI maximisation consulting combines Adoptforce's systematic approach with certified specialist support, so your Salesforce platform produces measurable outcomes through ongoing improvement.
Salesforce ROI Optimisation
Platform support focused on maximising Salesforce ROI through release management and value delivery. From addressing performance issues to implementing ROI enhancements, we maintain system effectiveness and investment returns.
1
CRM Application Support
Value-driven assistance and value-focused enhancement across revenue-generating CRM workflows that strengthen sales performance, service efficiency and customer engagement outcomes. Our ROI approach encompasses Sales Cloud, Service Cloud and connected platforms.
2
Field Service Management Support
Value-focused support and return enhancement of Salesforce Field Service investments to maximise scheduling efficiency, workforce productivity and service delivery returns.
3
User Adoption and Change Management
ROI-focused adoption programmes leveraging the Adoptforce framework, featuring value-driven training, ROI reviews, return dashboards and investment-linked reporting, to maximise tangible, measurable platform returns.
4
Salesforce Integration and Automation
Management of integrations and automation to reduce manual effort, improve data quality and ensure end-to-end process reliability across connected systems.
5
System Health Checks and Performance Audits
Detailed platform health audits examining technical debt, security vulnerabilities and performance limitations, with actionable improvement strategies.
6
Success Stories: Proven Adoption and Performance Outcomes
Shape Levels Up Field Service Operations with Salesforce Field Service and ProQuest
Founded in 1989, Shape Australia is a leading construction and project management company. ProQuest transformed their field service operations using Salesforce Field Service, delivering measurable improvements in workforce performance and operational visibility.
From Nintex to Salesforce: Streamlining Zimmer Biomet's Core Processes with ProQuest
ProQuest worked with Zimmer Biomet to migrate from Nintex and streamline their core operational processes within Salesforce, strengthening the company's long-term platform capability and reducing process complexity across the business.
'ProQuest was amazing! I cannot thank them enough for their hard work, commitment and dedication to the service cloud project. Big shout out to the team for their exceptional work.'
Joshua Olds Head of IT, Kogan
'ProQuest has been an exceptional Solution Partner. They've effectively functioned as an extension of our in-house Delivery Capability, greatly augmenting our capacity to deliver value to our system users.'
Jake Goodey General Manager, Operations, JB Hi-Fi
Insights from Our Experts
How CIOs Should Evaluate Agentforce Beyond the Demo
What is the difference between ROI maximisation services and reactive IT support?
Who are ProQuest's ROI maximisation services designed for?
How do ROI maximisation services improve Salesforce value?
ROI maximisation services in Australia provide ongoing management, support and optimisation of business technology platforms. For Salesforce environments, this includes proactive ROI-focused management, performance monitoring, security governance, continuous improvement and executive reporting, delivered through a structured methodology rather than reactive support alone.
PQ Adoptforce is ProQuest's structured 6-month ROI optimisation programme, designed to continuously improve how your teams use Salesforce and measure the value it delivers. It follows the ADOPTS framework (Assess, Define, Optimise, Promote, Track, Strategise) and includes design thinking workshops, usability reviews, persona-based training, adoption dashboards and quarterly business reviews. It is included in all Customer Success Plans from Bronze tier upwards.
Reactive IT support resolves issues after they occur. ROI maximisation services are proactive and structured: they maintain platform health, improve user adoption, deliver roadmap enhancements and provide governance frameworks that reduce risk and improve ROI. ProQuest's services combine both streams, with structured adoption delivery via Adoptforce and responsive case management with SLA-backed support.
Our Customer Success Plans are designed for CIOs, Heads of IT, Salesforce Platform Owners and Operations Leaders who want structured, long-term Salesforce support rather than ad hoc assistance. They are particularly suited to organisations with complex CRM, Field Service or multi-cloud Salesforce environments looking to improve adoption and maximise Salesforce ROI.
ProQuest improves Salesforce ROI through a combination of proactive adoption management, continuous platform optimisation and executive-level reporting. By reducing adoption gaps, eliminating technical debt and aligning Salesforce enhancements to business priorities, organisations consistently see improvements in user productivity, data quality and measurable commercial outcomes.
Maximise Your Salesforce ROI Today
When your Salesforce platform is underperforming, adoption is lagging or ROI visibility is limited, ProQuest helps maximise Salesforce ROI by moving you from reactive support to structured, measurable improvement. Our Customer Success Plans are built to deliver lasting value, not just resolve immediate issues.
ProQuest works to empower companies in Australia and New Zealand to achieve higher performance through the delivery of tailored Salesforce solutions using disciplined Agile Scrum methodology.
We bring customer's vision to life through efficient delivery of innovative and transformative solutions powered by Salesforce.
Contact
• Lvl 12, 3 Spring Street, Sydney
• The Executive Centre Level 22, Salesforce Tower, 180 George St, Sydney NSW 2000
We acknowledge the Traditional Owners of the land where we work and live. We pay our respects to Elders past, present and emerging. We celebrate the stories, culture and traditions of Aboriginal and Torres Strait Islander Elders of all communities who also work and live on this land.Nothing foundTextText-UnitConvert toText
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