ProQuest Consulting is an award winning Salesforce Summit Partner and Australia's number one field service management software specialist. With more than 450 successful implementations since 2010 and a 4.93 out of 5 satisfaction rating, we help organisations transform operations and customer experiences through certified expertise and 100 percent Agile delivery.
Why Choose Advanced Field Service Management Software for Your Business Transformation
Selecting the right field service management software determines whether your field operations investment becomes a competitive advantage or an expensive disappointment. Advanced field service management platforms possess validated expertise, proven methodologies and direct access to cutting-edge features that basic scheduling tools and generic software simply cannot match.
Enterprise-grade solutions, the highest tier in field service technology, signifies exceptional technical capability, customer success and innovation. ProQuest Consulting delivers this prestigious platform alongside over 200 Salesforce certifications across our team, ensuring you work with consultants who understand the system inside and out.
The cost of choosing the wrong software is substantial. Research shows that 68% of DIY field service software implementations either fail completely or require expensive professional remediation within 12 months. Offshore consultants often deliver solutions that ignore Australian regulatory requirements and local business practices. Generalist IT firms lack the deep field service management expertise required for complex customisations and integrations.
ProQuest's 100% Agile approach with daily scrums and fortnightly sprints ensures complete transparency, rapid deployment and continuous alignment with your business objectives. You gain real-time visibility into progress, immediate access to your support team and the confidence that comes from working with Australia's most trusted field service management software specialists.
Complete Field Service Management Software Solutions from Australia's Leading FSM Partner
ProQuest provides end-to-end field service management software solutions designed to solve your most pressing business challenges whilst positioning your organisation for sustainable growth.
Field Service Management Software Excellence
Australia's number one field service management software provider, transforming chaotic scheduling into optimised dispatch and frustrated technicians into empowered mobile workers.
Our Field Service management software delivers:
✔ Automated scheduling with AI-powered optimisation that turns weeks of manual planning into hours
✔ Mobile apps with offline access so technicians have complete job information, anywhere, anytime
✔ Real-time GPS tracking and accurate arrival estimates that eliminate 'where's my technician?' calls
✔ Self-service appointment booking that reduces call centre volume while improving convenience
✔ Integration with inventory and parts management to ensure first-time fix success
Proven results:
40-60% Reduction in scheduling time
25–35% Increase in first-time fix rates
30–50% Improvement in customer satisfaction
15–25% More daily jobs per technician
Work Order Management
Streamline field operations by managing work orders from creation to completion. Whether teams rely on manual processes or are moving to automated workflows, our solution supports job assignment, technician dispatch, real-time status updates, parts tracking and comprehensive reporting dashboards that help your field service team complete jobs faster.
Technician Scheduling Software
Optimise workforce deployment through intelligent scheduling platforms connecting availability, skills, location and job requirements. Dispatchers gain complete visibility into technician calendars, AI-powered route optimisation and automated assignment for faster response times and more efficient resource utilisation. Deliver exceptional service that maximises productivity and turns technicians into revenue generators.
Mobile Workforce Management
Empower field technicians with mobile capabilities at scale through sophisticated offline access, automated job updates, digital forms and clear performance tracking connecting field activities directly to operational outcomes. Build efficient workflows that deliver the right information at the right time through intelligent mobile apps and real-time synchronisation.
System Integration Using MuleSoft
Connect field service management software with ERP systems (SAP, Oracle, Microsoft Dynamics), accounting platforms (Xero, MYOB, QuickBooks), legacy databases and industry-specific applications. Our MuleSoft-certified consultants design robust integration architectures providing real-time synchronisation and unified data.
Customer Self-Service Portals
Create branded self-service environments where customers book appointments, track technicians and view service history. Reduce support costs while improving satisfaction through 24/7 access to information and seamless experiences.
AI and Intelligent Automation Innovation
ProQuest leads Australian organisations in AI adoption for field service operations. Our AI implementations leverage predictive maintenance algorithms for proactive service, intelligent chatbots for automated appointment booking and smart routing autonomous optimisation
Industry-Specific Field Service Software Expertise That Delivers Results
Generic field service management software implementations fail because they ignore industry-specific workflows, regulatory requirements and operational realities. ProQuest's deep domain expertise ensures your solution aligns with sector best practices.
FSC implementation, APRA compliance, relationship banking, AML monitoring
75+ projects
Public Sector
Citizen engagement, accessibility compliance, case management, transparency reporting
50+ projects
Retail
Omnichannel commerce, field service coordination, inventory management, personalisation
80+ projects
Manufacturing
Quote-to-delivery, field service, warranty management, supply chain visibility
70+ projects
Healthcare
Patient engagement, HIPAA compliance, care coordination, EHR integration
40+ projects
Energy and Utilities
Our solutions address workforce management for installation technicians, regulatory compliance, customer portals and meter data integration. ZEN Energy partnered with ProQuest to deliver an end-to-end platform enabling rapid scaling and streamlined solar installation workflows.
Financial Services
We implement field service solutions for financial institutions with appropriate controls for APRA requirements, responsible lending obligations and Anti-Money Laundering monitoring whilst enabling ATM maintenance, branch equipment servicing and on-site support tools.
Public Sector
Trusted by ACT Government, Transport for NSW, Infrastructure NSW and Transport Canberra, we navigate government procurement frameworks, meet accessibility standards and deliver solutions serving millions of Australians.
Retail
JB Hi-Fi beat all-time Black Friday sales records using our supercharged Field Service management software, managing unprecedented installation volumes whilst maintaining exceptional customer satisfaction.
Manufacturing
We implement field service management software for manufacturers with equipment maintenance tracking, preventive maintenance scheduling and warranty management whilst enabling efficient service delivery, parts inventory control and technician productivity tools.
Healthcare
Our HIPAA-compliant implementations improve medical equipment maintenance, streamline service technician scheduling and coordinate equipment servicing across multiple facilities whilst respecting stringent privacy requirements.
Our Proven Agile Implementation Approach
ProQuest's methodology eliminates uncertainty through transparent collaboration and continuous value delivery.
Discovery and Strategy
- Stakeholder interviews and workflow analysis
- Current system assessment and integration requirements
- Solution architecture design and roadmap development
- Clear success metrics and expected outcomes
Agile Implementation
- Fortnightly sprints delivering working functionality
Real Results from Leading Australian Organisations
JB Hi-Fi: Record-Breaking Retail Performance
Australia's largest consumer electronics retailer implemented ProQuest's Field Service solution to manage delivery and installation services. The result? JB Hi-Fi beat all-time Black Friday sales records, directly attributing operational excellence to our automated scheduling, mobile applications and real-time GPS tracking. The solution enabled rapid scaling during peak demand whilst maintaining exceptional customer satisfaction.
Smart Energy: Renewable Energy Transformation
Smart Energy is one of Australia's leading residential solar retailers, supporting over 20,000 homes in their transition to clean, affordable energy through solar and battery solutions with zero upfront cost. We've partnered with them since 2018, beginning with a Salesforce Field Service solution that improved productivity across 130 staff in seven offices, and have since continued delivering automation and platform enhancements to support their growth and nationwide service delivery.
Government Sector: Trusted by Major Agencies
Australian government organisations trust ProQuest with mission-critical implementations serving millions of citizens. Our public sector clients include Transport for NSW, Infrastructure NSW, ACT Government and Transport Canberra, demonstrating our capability to navigate complex procurement, meet stringent security requirements and deliver accessible solutions complying with WCAG 2.1 AA standards.
BOC Australia: Industrial Field Service Excellence
BOC Australia, a leading industrial gas supplier, implemented Field Service Lightning to transform field operations. Asset Management Manager Damian Pauley praised ProQuest's exceptional understanding of Field Service capabilities, noting significant improvements in technician productivity, asset utilisation and customer service levels.
What OurClients Say
Our customers consistently highlight the quality, expertise and care that our certified consultants bring to every field service management software project. These real client stories reflect the outcomes and trust that define ProQuest Consulting's work.
Damian Pauley, Asset Management Manager, BOC Australia
“ProQuest were excellent during our Field Service development and deployment. They very clearly had a great understanding of the product and features. Overall we are thrilled with the work that was done.”
Joshua Olds, Head of IT, Kogan
“ProQuest was amazing. I cannot thank them enough for their hard work, commitment and dedication to the Service Cloud project. Big shout out to the team for their exceptional work.”
With more than 450 successful field service management software implementations and a 4.93 out of 5 customer satisfaction rating, these reviews reflect the consistent results our clients experience.
ProQuest vs Alternative Field Service Software Providers
Comparison Factor
ProQuest (Summit Partner)
DIY Implementation
Offshore Partners
Generalist IT Firms
Success Rate
4.93/5 satisfaction
68% fail within 12 months
Variable quality
Generic approaches
Timeline
12–16 weeks average
Often delayed/abandoned
20–30 weeks typical
16–24 weeks
Expertise
200+ certifications
Learning on your project
Mixed skill levels
Shallow Salesforce knowledge
Australian Knowledge
Deep local expertise
N/A
Limited understanding
Variable
Ongoing Support
Comprehensive managed services
None
Limited/timezone issues
Basic only
Agile Delivery
100% Agile methodology
Ad hoc approach
Traditional waterfall
Mixed methodologies
Industry Specialisation
6 core industries
N/A
Generic solutions
Limited
Cost
Transparent, value-focused
Hidden remediation costs
Rework expenses
Junior consultant rates
Why ProQuest delivers superior outcomes
We combine enterprise-grade field service management software with 450+ projects experience, local Australian presence, 100% Agile transparency, industry-specific expertise and comprehensive ongoing support. Our 4.93/5 satisfaction rating reflects genuine client success, not marketing promises.
Frequently Asked Questions
What qualifications should I look for in a field service management software implementation partner?
Choose a partner with proven field service management software expertise, which represents top-tier capability globally. Look for multiple certifications across relevant FSM platforms, proven experience in your industry and a strong portfolio of verified case studies. Customer satisfaction scores above 4.5 out of 5 indicate consistent delivery quality.
ProQuest is a leading field service management software specialist with more than 200 certifications, 450 successful implementations and a 4.93 out of 5 satisfaction rating from over 350 surveyed projects. We provide reference contacts and case studies for every industry we support.
How long does a Salesforce implementation take with a certified partner?
Most Salesforce implementations take between 8 and 12 weeks for focused single-Cloud projects, and between 16 and 24 weeks for multi-Cloud or enterprise transformations. Timelines depend on factors such as integration requirements, data migration, customisations, training needs and the availability of internal stakeholders.
ProQuest delivers projects using a 100 percent Agile approach, providing working functionality throughout the engagement rather than waiting for a final release. Many clients begin seeing value within the first month.
What is the difference between a Salesforce Summit Partner and other providers?
Salesforce Summit Partners sit at the top of the global partner ecosystem. They meet the strictest requirements for certifications, customer success, delivery quality and innovation. Summit Partners also receive priority access to Salesforce product teams, engineering support and early feature releases.
Standard partners, offshore contractors or general IT consultancies do not have these advantages, which can limit their ability to resolve complex challenges or implement advanced solutions. ProQuest’s Summit Partner status and recognition as Australia’s number one Field Service Management specialist demonstrate capability that goes beyond marketing claims.
How much does Salesforce implementation cost in Australia?
Salesforce implementation costs vary widely depending on scope, number of users, customisations and integration complexity. It includes discovery, design, configuration, data migration, training and initial support, but excludes Salesforce licensing. ProQuest provides transparent proposals with clear assumptions, deliverables and payment milestones.
What ongoing support should I expect after Salesforce implementation?
Effective post-implementation support includes user assistance, system administration, platform optimisation, feature enablement, performance monitoring and security maintenance. Salesforce releases three major updates each year, so a partner should help you evaluate and adopt new features continuously.
ProQuest provides full managed services, including dedicated administrators, proactive optimisation recommendations, security reviews, quarterly business reviews and immediate access to certified consultants. This ensures your system remains reliable, scalable and aligned with your business goals.
Ready to Transform Your Business with Australia's Leading Salesforce Partner?
Join leading Australian organisations who've achieved transformative results through ProQuest's certified expertise, proven methodologies and unwavering commitment to client success.
With 450+ successful projects, 4.93/5 client satisfaction and Summit Partner status, we deliver the Salesforce solutions your business needs to compete and win in today's digital economy.
ProQuest works to empower companies in Australia and New Zealand to achieve higher performance through the delivery of tailored Salesforce solutions using disciplined Agile Scrum methodology.
We bring customer’s vision to life through efficient delivery of innovative and transformative solutions powered by Salesforce.
Contact
• Lvl 12, 3 Spring Street, Sydney
• The Executive Centre Level 22, Salesforce Tower, 180 George St, Sydney NSW 2000
We acknowledge the Traditional Owners of the land where we work and live. We pay our respects to Elders past, present and emerging. We celebrate the stories, culture and traditions of Aboriginal and Torres Strait Islander Elders of all communities who also work and live on this land.
Join UsAbout
info@proquestit.com