ProQuest Consulting is an award-winning business technology consulting firm and Australia's leading digital transformation specialist. With more than 450 successful implementations since 2010 and a 4.93 out of 5 satisfaction rating, we help organisations modernise operations and accelerate growth through strategic technology solutions and 100 percent Agile delivery.
Why Choose Strategic Technology Consultants for Your Business Transformation
Selecting the right technology consulting partner determines whether your digital transformation investment becomes a competitive advantage or an expensive disappointment. Expert business technology consultants possess validated expertise, proven methodologies and direct access to enterprise technology resources that independent consultants and generalist IT firms simply cannot match.
Premier consulting status, the highest tier in technology consulting, signifies exceptional technical capability, customer success and innovation. ProQuest Consulting holds this prestigious designation alongside over 200 technology certifications across our team, ensuring you work with consultants who understand enterprise platforms inside and out.
The cost of choosing the wrong partner is substantial. Research shows that 68% of DIY technology implementations either fail completely or require expensive professional remediation within 12 months. Offshore consultants often deliver solutions that ignore Australian regulatory requirements and local business practices. Generalist IT firms lack the deep enterprise technology expertise required for complex customisations and integrations.
ProQuest's 100% Agile approach with daily scrums and fortnightly sprints ensures complete transparency, rapid deployment and continuous alignment with your business objectives. You gain real-time visibility into progress, immediate access to your support team and the confidence that comes from working with Australia's most trusted business technology consultants.
Complete Business Technology Solutions from Australia's Leading Consulting Partner
ProQuest provides end-to-end technology consulting solutions designed to solve your most pressing business challenges whilst positioning your organisation for sustainable growth.
Digital Transformation & Process Excellence
Australia's number one business technology consulting partner, transforming fragmented systems into integrated platforms and manual processes into automated workflows.
Our consulting solutions deliver:
✔ Strategic technology roadmaps with data-driven insights that turn years of uncertainty into clear direction
✔ Cloud platform integration with seamless connectivity so teams have unified information, anywhere, anytime
✔ Real-time analytics and performance dashboards that eliminate 'where's my data?' questions
✔ Automated workflow orchestration that reduces manual effort while improving efficiency
✔ Integration with enterprise systems and business applications to ensure operational excellence
Proven results:
40-60% Reduction in operational costs
25–35% Increase in process efficiency
30–50% Improvement in business agility
15–25% Faster time to market
Revenue Growth Strategy
Accelerate revenue growth by streamlining business processes from lead to cash. Whether teams rely on traditional systems or are moving to modern platforms, our solution supports opportunity management, lead routing and scoring, strategic pricing, proposal generation, approval workflows and real-time performance dashboards that help your business team close deals faster.
Customer Experience Optimisation
Transform customer engagement through unified platforms connecting phone, email, chat, social media and self-service portals. Teams gain complete customer histories, AI-powered recommendations and automated workflow routing for faster resolution and more personalised service across every channel. Deliver exceptional experiences that build loyalty and turn customers into advocates.
Digital Marketing Strategy
Enable personalised customer journeys at scale with sophisticated segmentation, automated campaign workflows, journey mapping and clear ROI attribution connecting marketing activities directly to revenue outcomes. Build targeted campaigns that deliver the right message at the right time through intelligent automation and data-driven insights.
Enterprise Integration Architecture
Connect business platforms with ERP systems (SAP, Oracle, Microsoft Dynamics), accounting platforms (Xero, MYOB, QuickBooks), legacy databases and industry-specific applications. Our integration-certified consultants design robust technology architectures providing real-time synchronisation and unified data.
Digital Experience Platforms
Create branded self-service environments where customers manage accounts, partners collaborate on opportunities and employees share knowledge across distributed teams. Reduce support costs while improving satisfaction through 24/7 access to information and seamless experiences.
AI and Intelligent Automation Innovation
ProQuest leads Australian organisations in AI adoption as a pioneering technology consulting firm. Our AI implementations leverage advanced analytics for predictive forecasting, intelligent chatbots for automated service and AI-powered automation
Generic technology implementations fail because they ignore industry-specific workflows, regulatory requirements and operational realities. ProQuest's deep domain expertise ensures your solution aligns with sector best practices.
FSC implementation, APRA compliance, relationship banking, AML monitoring
75+ projects
Public Sector
Citizen engagement, accessibility compliance, case management, transparency reporting
50+ projects
Retail
Omnichannel commerce, field service coordination, inventory management, personalisation
80+ projects
Manufacturing
Quote-to-delivery, field service, warranty management, supply chain visibility
70+ projects
Healthcare
Patient engagement, HIPAA compliance, care coordination, EHR integration
40+ projects
Energy and Utilities
Our solutions address workforce management for installation technicians, regulatory compliance, customer portals and meter data integration. ZEN Energy partnered with ProQuest to deliver an end-to-end platform enabling rapid scaling and streamlined solar installation workflows.
Financial Services
We implement Financial Services platforms with appropriate controls for APRA requirements, responsible lending obligations and Anti-Money Laundering monitoring whilst enabling relationship-based banking and financial planning tools.
Public Sector
Trusted by ACT Government, Transport for NSW, Infrastructure NSW and Transport Canberra, we navigate government procurement frameworks, meet accessibility standards and deliver solutions serving millions of Australians.
Retail
JB Hi-Fi beat all-time Black Friday sales records using our advanced technology solution, managing unprecedented operational volumes whilst maintaining exceptional customer satisfaction.
Manufacturing
We implement enterprise manufacturing platforms with appropriate controls for quality management requirements, supply chain obligations and compliance monitoring whilst enabling production planning and inventory optimisation tools.
Healthcare
Our HIPAA-compliant implementations improve patient engagement, streamline appointment scheduling and coordinate care across multiple providers whilst respecting stringent privacy requirements.
Our Proven Agile Consulting Approach
ProQuest's methodology eliminates uncertainty through transparent collaboration and continuous value delivery.
Discovery and Strategy
- Stakeholder interviews and workflow analysis
- Current system assessment and integration requirements
- Solution architecture design and roadmap development
- Clear success metrics and expected outcomes
Agile Implementation
- Fortnightly sprints delivering working functionality
Real Results from Leading Australian Organisations
JB Hi-Fi: Record-Breaking Retail Performance
Australia's largest consumer electronics retailer implemented ProQuest's Field Service solution to manage delivery and installation services. The result? JB Hi-Fi beat all-time Black Friday sales records, directly attributing operational excellence to our automated scheduling, mobile applications and real-time GPS tracking. The solution enabled rapid scaling during peak demand whilst maintaining exceptional customer satisfaction.
Smart Energy: Renewable Energy Transformation
Smart Energy is one of Australia's leading residential solar retailers, supporting over 20,000 homes in their transition to clean, affordable energy through solar and battery solutions with zero upfront cost. We've partnered with them since 2018, beginning with a Salesforce Field Service solution that improved productivity across 130 staff in seven offices, and have since continued delivering automation and platform enhancements to support their growth and nationwide service delivery.
Government Sector: Trusted by Major Agencies
Australian government organisations trust ProQuest with mission-critical implementations serving millions of citizens. Our public sector clients include Transport for NSW, Infrastructure NSW, ACT Government and Transport Canberra, demonstrating our capability to navigate complex procurement, meet stringent security requirements and deliver accessible solutions complying with WCAG 2.1 AA standards.
BOC Australia: Industrial Field Service Excellence
BOC Australia, a leading industrial gas supplier, implemented Field Service Lightning to transform field operations. Asset Management Manager Damian Pauley praised ProQuest's exceptional understanding of Field Service capabilities, noting significant improvements in technician productivity, asset utilisation and customer service levels.
What OurClients Say
Our customers consistently highlight the quality, expertise and care that our certified consultants bring to every technology consulting project. These real client stories reflect the outcomes and trust that define ProQuest Consulting's work.
Damian Pauley, Asset Management Manager, BOC Australia
“ProQuest were excellent during our Field Service development and deployment. They very clearly had a great understanding of the product and features. Overall we are thrilled with the work that was done.”
Joshua Olds, Head of IT, Kogan
“ProQuest was amazing. I cannot thank them enough for their hard work, commitment and dedication to the Service Cloud project. Big shout out to the team for their exceptional work.”
With more than 450 successful technology consulting engagements and a 4.93 out of 5 customer satisfaction rating, these reviews reflect the consistent results our clients experience.
ProQuest vs Alternative Technology Consulting Partners
Comparison Factor
ProQuest (Summit Partner)
DIY Implementation
Offshore Partners
Generalist IT Firms
Success Rate
4.93/5 satisfaction
68% fail within 12 months
Variable quality
Generic approaches
Timeline
12–16 weeks average
Often delayed/abandoned
20–30 weeks typical
16–24 weeks
Expertise
200+ certifications
Learning on your project
Mixed skill levels
Shallow Salesforce knowledge
Australian Knowledge
Deep local expertise
N/A
Limited understanding
Variable
Ongoing Support
Comprehensive managed services
None
Limited/timezone issues
Basic only
Agile Delivery
100% Agile methodology
Ad hoc approach
Traditional waterfall
Mixed methodologies
Industry Specialisation
6 core industries
N/A
Generic solutions
Limited
Cost
Transparent, value-focused
Hidden remediation costs
Rework expenses
Junior consultant rates
Why ProQuest delivers superior outcomes
We combine Premier Consulting Partner status with 450+ projects experience, local Australian presence, 100% Agile transparency, industry-specific expertise and comprehensive ongoing support. Our 4.93/5 satisfaction rating reflects genuine client success, not marketing promises.
Frequently Asked Questions
What qualifications should I look for in a business technology consulting partner?
Choose a partner with Premier Consulting Partner status, which represents the top tier in technology consulting. Look for multiple certifications across relevant technology platforms, proven experience in your industry and a strong portfolio of verified case studies. Customer satisfaction scores above 4.5 out of 5 indicate consistent delivery quality.
ProQuest is a Premier Technology Consulting Partner with more than 200 certifications, 450 successful implementations and a 4.93 out of 5 satisfaction rating from over 350 surveyed projects. We provide reference contacts and case studies for every industry we support.
How long does a technology consulting engagement take with a certified partner?
Most technology consulting projects take between 8 and 12 weeks for focused single-platform projects, and between 16 and 24 weeks for multi-platform or enterprise transformations. Timelines depend on factors such as integration requirements, data migration, customisations, training needs and the availability of internal stakeholders.
ProQuest delivers projects using a 100 percent Agile approach, providing working functionality throughout the engagement rather than waiting for a final release. Many clients begin seeing value within the first month.
What is the difference between a Premier Technology Consulting Partner and other providers?
Premier Technology Consulting Partners sit at the top of the consulting ecosystem. They meet the strictest requirements for certifications, customer success, delivery quality and innovation. Premier Partners also receive priority access to technology vendor product teams, engineering support and early feature releases.
Standard partners, offshore contractors or general IT consultancies do not have these advantages, which can limit their ability to resolve complex challenges or implement advanced solutions. ProQuest's Premier Partner status and recognition as Australia's number one digital transformation specialist demonstrate capability that goes beyond marketing claims.
How much does Salesforce implementation cost in Australia?
Salesforce implementation costs vary widely depending on scope, number of users, customisations and integration complexity. It includes discovery, design, configuration, data migration, training and initial support, but excludes Salesforce licensing. ProQuest provides transparent proposals with clear assumptions, deliverables and payment milestones.
What ongoing support should I expect after Salesforce implementation?
Effective post-implementation support includes user assistance, system administration, platform optimisation, feature enablement, performance monitoring and security maintenance. Salesforce releases three major updates each year, so a partner should help you evaluate and adopt new features continuously.
ProQuest provides full managed services, including dedicated administrators, proactive optimisation recommendations, security reviews, quarterly business reviews and immediate access to certified consultants. This ensures your system remains reliable, scalable and aligned with your business goals.
Ready to Transform Your Business with Australia's Leading Salesforce Partner?
Join leading Australian organisations who've achieved transformative results through ProQuest's certified expertise, proven methodologies and unwavering commitment to client success.
With 450+ successful projects, 4.93/5 client satisfaction and Summit Partner status, we deliver the Salesforce solutions your business needs to compete and win in today's digital economy.
ProQuest works to empower companies in Australia and New Zealand to achieve higher performance through the delivery of tailored Salesforce solutions using disciplined Agile Scrum methodology.
We bring customer’s vision to life through efficient delivery of innovative and transformative solutions powered by Salesforce.
Contact
• Lvl 12, 3 Spring Street, Sydney
• The Executive Centre Level 22, Salesforce Tower, 180 George St, Sydney NSW 2000
We acknowledge the Traditional Owners of the land where we work and live. We pay our respects to Elders past, present and emerging. We celebrate the stories, culture and traditions of Aboriginal and Torres Strait Islander Elders of all communities who also work and live on this land.
Join UsAbout
info@proquestit.com